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Director, Institutional Effectiveness

Carroll Community College
Maryland, United States
$64,740.00 - $86,824.00
Posted date
Jul 24, 2021

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Position Type
Administrative, Academic Affairs, Institutional Research & Planning
Employment Level
Employment Type
Full Time
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Department:  Planning, Marketing, and Assessment         

Pay Grade:     13 ($64,740 - $86,824)         

FLSA Status: Exempt         



This position is responsible for the College’s institutional effectiveness function including: external reporting; strategic planning; internal and external surveys; research studies and policy analyses; enrollment projections; marketing research; program and unit review; student outcomes assessment; economic impact and other cost analyses; and environmental scanning. It reports to the Associate Provost, Assessment and Institutional Effectiveness.


  • Directs the preparation of institutional statistical reports and data files required by the Maryland Higher Education Commission, the U.S. Department of Education, Middle States, and other external agencies, including the annual IPEDS data collection.
  • Co-Chairs the Planning Advisory Council and Senior Leadership Council. Supports the College’s strategic planning efforts.
  • Prepares and presents internal reports to a variety of stakeholders, including the Board of Trustees, division leaders, and College committees.
  • Develops, accesses, and maintains computer and database systems adequate to meet the research and reporting needs of the Planning, Marketing, and Assessment area. Develops and maintains the office’s portal site. Serves as a liaison with the College’s Information Technology Department.
  • Maintains data trends for the College’s Institutional Effectiveness Assessment measures and other accountability reporting.
  • Provides data and analysis for academic program review, student learning outcomes assessment, student success initiatives, faculty projects, and ad hoc requests.
  • Supervises the Senior Research Analyst. Oversees related support tasks performed by the Research Analyst.
  • Manages the College's relationship with the National Student Clearinghouse including assigning users and user responsibilities. Provides graduate files and monthly enrollment files to the National Student Clearinghouse to maintain reporting compliance with the US Department of Education. Submits queries to the National Student Clearinghouse to obtain data for analytical projects.
  • Designs, administers, and analyzes institutional survey research, and provides consultation on design and interpretation of survey projects conducted by other campus offices. Discusses research priorities with the Provost and area Vice Presidents.
  • Performs data analysis to support office research and planning activities, using appropriate methodologies and statistical techniques including the capabilities of the statistical analysis software.
  • Develops and implements enrollment projection models and supports environmental scanning and other activities pertinent to planning the College’s future.
  • Provides information support for grant proposals and other College fundraising efforts.
  • Maintains longitudinal cohort files and conducts analyses to support outcomes assessment and accountability efforts including those mandated by Middle States and program-specific accreditation processes.
  • Writes analytical reports and prepares presentations, describing the methodology and findings of office research studies.
  • Serves as the College’s IRB contact.
  • Meets with campus clients and serves on College committees as assigned to ensure that research is responsive to College needs.
  • Performs other duties as assigned.


  • Master’s degree. At least two years (prefer five) of related work experience preferably in a research or planning position at a post-secondary educational institution.
  • Documented experience with statistical analysis software, preferably SPSS.
  • Demonstrated ability to write formal research studies appropriate for a senior management audience.
  • College level (undergraduate or graduate) coursework in research design, statistics, and data analysis preferred.


This work is normally sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Additionally, the following physical abilities are required:


  • Hear/talk/communicate – Must be able to exchange information and communicate
  • Visual Acuity/ability to perceive or detect surroundings
  • Mental acuity – Able to focus, concentrate, understand and convey subject matter
  • Repetitive motion (i.e. keyboarding)
  • Stand/sit/walk/able to move or traverse from one area to another


College Campus; Office environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms; use of safe work place practices with office equipment; computers for data entry and word processing with highly technical applications; avoidance of trips and falls; observance of College policies, fire and building safety regulations; and observance of traffic laws when/if driving a college vehicle.


This position will be placed on the 12-month Grade 13 college salary scale. Actual salary placement based on qualifications and experience. Position includes an excellent fringe benefit package which can be found at: Benefit Guide - Employee 2021 - 2022


The College pays one-half of reasonable travel expenses for the first visit and pays the entire cost of travel for the second visit. The College does not pay relocation expenses or offer tenure. However, following a one-year probationary period, year-to-year contracts are provided until three years of satisfactory service are completed, after which time 3-year contracts are provided.


Interested applicants must submit a resume and cover letter (including salary requirement), emailed to  or mailed to Carroll Community College, Human Resources,1601 Washington Road, Westminster, MD 21157. The deadline for applicant email submission is August 20, 2021 or postmarked by same date if submitted via U.S. postal service mail.

To qualify for employment, selected candidates must

  • successfully complete a criminal background check (for designated positions)
  • be able to work on campus and/or remotely as of the first day of employment
  • be a resident of DE, MD, PA, VA, WV or DC as of the first day of employment
  • be currently authorized to work in the US, as the College does not offer Visa sponsorships  
  • complete an employment application upon request, prior to progressing through the initial interview process

Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.


Carroll Community College is committed to creating a diverse, equitable and inclusive environment.  Carroll Community College is committed to Equal Opportunity Employment. 

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