Admissions Receptionist

Admissions Receptionist

About Susquehanna:
As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.

Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,300 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna’s unique Global Opportunities program. Susquehanna University’s 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit https://www.susqu.edu.

Position Summary:
Job Summary
The Admissions Receptionist serves as the first point of contact for prospective students and their guests when visiting campus. The Admissions Receptionist is responsible for supporting the day-to-day activities related to all campus visits in partnership with the Campus Visit Coordinator and under the supervision of the Senior Associate Director of Admission. Administrative support is also provided to the operations and counseling teams. The Admissions Receptionist answers inbound phone calls to the general Admissions line.

Specific Responsibilities

• Provide superior customer service to prospective students and their guests.
  
• Frequently coordinate with the Campus Visit Coordinator to ensure guest schedules are accurate.
  
• Act as primary contact for guests to Admissions House. Handle scheduled appointments who arrive early or late; provide immediate arrangements for guests with no appointments.
  
• Utilize Slate to help arrange appointments for guests with faculty, staff and current students. Update student records in Slate as needed.
  
• Arrange itineraries which include meals, tours, class time, individual meetings, etc. Restructure or reschedule itineraries upon immediate notice as necessary.
  
• Answer the main telephone line and monitor the general SU email inbox. Answer questions when appropriate or transfer to the best person.
  
• Work closely with the Athletics Office to coordinate visits with athletic recruits.
  
• Support the Student Ambassador program and coordinate their schedules as needed.
  
• Maintain and organize the Admissions House lobby.
  
• Assist with data entry as needed.
  
  Required Qualifications:
  Knowledge, Skills, Abilities
  Demonstrated ability to stay organized while managing multiple tasks simultaneously.
  Knowledge of English language including meaning and spelling of words, rules of composition and grammar. Ability to use both basic software such as Microsoft Office and Outlook in addition to complex software such as our Slate CRM (Customer Relationship Management). Skilled at verbal communications both in-person and over the phone. Ability to work corroboratively with faculty and staff from across campus.
  
  Education
  High school degree or equivalent is required.
  
  Experience
  Two years’ experience in an office with a high degree of visibility and pressure. Must be comfortable with continual public contact. Experience with various types of office equipment and software systems such as Microsoft Office, Outlook and Customer Relationship Management (CRM) tools.
  
  Physical Demand
  Normal office environment. Position requires the ability to stand or sit for extended periods of time. Position requires the ability to move about the campus. Position requires the ability to talk and to hear instruction. Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach. Position requires occasional stooping, crouching and bending. Position requires the ability to occasionally lift up to 10 pounds. Working conditions are indoor.
  
  Preferred Qualifications:
  
  
  Special Instructions to the Applicant:
  
  
  Benefits Eligible: Yes
  Number of Months: 12 months
  Other Number of Months:
  Full-Time/Part-Time:
  Work Schedule/Hours per Week:
  Posting Date: 04/22/2021
  Closing Date:
  Open Until Filled: No
  Anticipated Start Date:
  Posting Number: AH00725
  
  To apply, visit https://jobs.susqu.edu/postings/2392