As a living, learning and working community, Susquehanna University
affirms its commitment to being an engaged, culturally inclusive
campus. As we seek to embody the rich diversity of the human
community, we commit ourselves to the full participation of persons
who represent the breadth of human difference. The university
encourages candidates from historically underrepresented groups to
apply. Susquehanna University is an Equal Opportunity
Susquehanna University is a national liberal arts college committed
to excellence in educating students for productive, creative and
reflective lives of achievement, leadership and service in a
diverse, dynamic and interdependent world. Its more than 2,300
undergraduates come from 35 states and 22 countries, and all
students study away through Susquehanna’s unique Global
Opportunities program. Susquehanna University’s 325 acre campus,
noted for its beauty, is located in Selinsgrove, Pennsylvania, 50
miles north of Harrisburg in the scenic Susquehanna River Valley,
about a three hour drive from Philadelphia, Washington, D.C., and
New York City. For more information, please visit https://www.susqu.edu
The Admissions Receptionist serves as the first point of contact
for prospective students and their guests when visiting campus. The
Admissions Receptionist is responsible for supporting the
day-to-day activities related to all campus visits in partnership
with the Campus Visit Coordinator and under the supervision of the
Senior Associate Director of Admission. Administrative support is
also provided to the operations and counseling teams. The
Admissions Receptionist answers inbound phone calls to the general
- Provide superior customer service to prospective students and
- Frequently coordinate with the Campus Visit Coordinator to
ensure guest schedules are accurate.
- Act as primary contact for guests to Admissions House. Handle
scheduled appointments who arrive early or late; provide immediate
arrangements for guests with no appointments.
- Utilize Slate to help arrange appointments for guests with
faculty, staff and current students. Update student records in
Slate as needed.
- Arrange itineraries which include meals, tours, class time,
individual meetings, etc. Restructure or reschedule itineraries
upon immediate notice as necessary.
- Answer the main telephone line and monitor the general SU email
inbox. Answer questions when appropriate or transfer to the best
- Work closely with the Athletics Office to coordinate visits
with athletic recruits.
- Support the Student Ambassador program and coordinate their
schedules as needed.
- Maintain and organize the Admissions House lobby.
- Assist with data entry as needed.
Knowledge, Skills, Abilities
Demonstrated ability to stay organized while managing multiple
Knowledge of English language including meaning and spelling of
words, rules of composition and grammar. Ability to use both basic
software such as Microsoft Office and Outlook in addition to
complex software such as our Slate CRM (Customer Relationship
Management). Skilled at verbal communications both in-person and
over the phone. Ability to work corroboratively with faculty and
staff from across campus.
High school degree or equivalent is required.
Two years’ experience in an office with a high degree of visibility
and pressure. Must be comfortable with continual public contact.
Experience with various types of office equipment and software
systems such as Microsoft Office, Outlook and Customer Relationship
Management (CRM) tools.
Normal office environment. Position requires the ability to stand
or sit for extended periods of time. Position requires the ability
to move about the campus. Position requires the ability to talk and
to hear instruction. Position requires occasional manual dexterity
and the ability to use fingers, hands, and arms to feel, handle,
and reach. Position requires occasional stooping, crouching and
bending. Position requires the ability to occasionally lift up to
10 pounds. Working conditions are indoor.
Special Instructions to the Applicant:
Benefits Eligible: Yes
Number of Months: 12 months
Other Number of Months:
Work Schedule/Hours per Week:
Posting Date: 04/22/2021
Open Until Filled: No
Anticipated Start Date:
Posting Number: AH00725
To apply, visit https://jobs.susqu.edu/postings/2392