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Operations Research Analyst

Syracuse University
New York, United States
Salary Not Specified
Closing date
Aug 23, 2021

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Position Type
Administrative, Academic Affairs, Institutional Research & Planning, Research Administration, Business & Administrative Affairs, Business & Administrative Support, Computer Services & Information Technology, Technology Administration/Other
Employment Type
Full Time
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Job Details

Posting Details

Job # 037249 Department Code 31301-0097 Department Institute for Veterans and Military Families Job Title Operations Research Analyst Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Institute for Veterans and Military Families’ ( IVMF ) Research and Analytics (R&A) team is seeking an operations analyst to analyze available information and drive operational excellence across the Institute and within program portfolios. In this role, the operations research analyst will be primarily responsible for supporting, facilitating, and managing projects and initiatives for the Institute and designated IVMF portfolio areas. This role is critical to the success of the Institute in driving data decision making, supporting the IVMF’s ability to be agile and meet unforeseen and new challenges, and in telling the story of IVMF outcomes for military-connected individuals. Qualifications
  • Master’s degree in Public Administration or a related field and one (1) plus years of experience in data analytics or data science.
  • At least two years of professional work experience.
  • Prior work experience supporting, coordinating, or managing projects in some or all of the position responsibility areas.
Job Specific Qualifications
  • Superior critical thinking and written and oral communication skills required.
  • Analytical reasoning skills, and ability evaluate complex information to offer interpretations, identify patterns, and pinpoint issues.
  • Proven proficiency with statistical software and coding (e.g., STATA, SPSS, SAS, R, Python) required.
  • Proven proficiency in Microsoft Office Professional required.
  • Experience with business intelligence/analytic tools, data visualization, and digital dashboards highly desirable (e.g., Tableau, Microsoft BI).
  • Experience with customer relationship management and evaluation system design and buildout process (e.g., Salesforce, Odoo).
  • Project/program management experience and training highly desirable.
  • Experience with surveys (building and sending) and survey tools (e.g., Qualtrics, Survey Monkey).
  • Basic knowledge of information management.
  • Preference to those with experience working and managing partnerships in the public sector, non-governmental and governmental organizations.
  • Preference to those with experience working with veteran, military, and/or military family stakeholders, universities or think tanks, and familiarity with government programs and services for veteran and families.
  • Analyze information obtained from IVMF program management systems to conceptualize and define operational problems.
  • Define data requirements and gather and validate information, applying judgment and statistical tests.
  • Study and analyze programmatic and institute-wide information to determine strategic steps and offer the best outcomes.
  • Work with the Data Solutions team to ensure successful development and deployment of standard reports and dashboards.
  • Manage the analytics workload of staff for which this position has supervisory authority.
  • Evaluate the current system in operation and gather and analyze information about each of the parts of component problems, using a variety of sources.
  • Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.
  • Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.
  • Manage survey development, dissemination, analysis, and communication of results to appropriate audience(s) for projects.
  • Develop and maintain theories of change, formulation of outcome measures, and review and/or modification of KPIs for the IVMF and its programs.
  • Manage the quality, evaluation, and research workload of staff for which this position has supervisory authority.
  • Develop knowledge and expertise in program and project subject matter areas.
  • Educate staff in the use of data, analysis, and models.
  • Present the results of data analysis and models to management or other end users.
  • Prepare management reports defining and evaluating problems and recommending solutions.
  • Assist with development and maintenance of process and technical documentation.
  • Manage the teaching and training workload of staff for which this position has supervisory authority.
  • Support requirement gathering and communication with the Data Solutions to ensure that expectations are well aligned between the technical and operational teams.
  • Develop and maintain relationships with project and program leads.
  • Manage the project and liaison workload of staff for which this position has supervisory authority.
  • Support presentation of findings at conferences, convenings, and in public forums.
Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link Job Posting Date 07/22/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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