Functional Business Analyst
Commensurate with Experience
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
The Functional Business Analyst ( FBA ) supports the sustainment of
the faculty information system ( FIS ). The FBA works with
schools/colleges/departments on data, training, administrative
support, clean up data entry errors, troubleshoot issues, work with
IT support to ensure appropriate login availability and activation,
as well as work directly with faculty members on questions
regarding the FIS . The FBA will also work to build requested
workflows. Participate in planning and implementation of the FIS
Bachelor’s degree preferred.
Job Specific Qualifications
* Experience with enterprise information systems including systems
configuration, integration, and data transfer.
* Ability to convey information in a precise and clear manner, in
multiple formats (oral, written, graphic), and for multiple
* Proficiency in office productivity software programs.
* Ability to handle confidential material and work with utmost
* Understanding of research terminology in an academic setting and
familiarity with academic career paths and key stages.
* Ability to automate and streamline processes and achieve
* Proficiency in problem-solving, creative and analytical thinking,
and strategic decision-making.
* Understanding of information security and privacy.
* Proficiency in data analysis and reporting.
* Ability to maintain attention to detail and commitment to
—Translate campus requirements to functional capabilities of the
system according to goals and objectives of FIS at Syracuse
—Manage security and permissions with respect to approved,
role-vetted access protocols. Manages security and access for
administrative and reporting rights for all users.
—Serve as the primary point of contact and liaison to vendor’s
client support team, including awareness of system upgrades and new
features that could add value to the implementation.
—Train faculty and administrative staff on data entry and report
—Develop, implement and conduct FIS orientation for new faculty
—Train and support temporary assistants hired to facilitate data
entry on behalf of faculty members.
—Create, maintain, and update user support information in campus
knowledge base (Answers). Create video demos that may be accessed
—Troubleshoot with faculty, administrative staff and IT staff on
login issues, data entry and reporting questions and other elements
of the FIS .
—Build custom reports to pull data from system.
—Gather information from campus leadership on report needs and
In addition to completing an online application, please attach a
resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university
with distinctive academics, diversely unique offerings and an
undeniable spirit. Located in the geographic heart of New York
State, with a global footprint, and nearly 150 years of history,
Syracuse University offers a quintessential college
The scope of Syracuse University is a testament to its strengths: a
pioneering history dating back to 1870; a choice of more than 200
majors and 100 minors offered through 13 schools and colleges;
nearly 15,000 undergraduates and 5,000 graduate students; more than
a quarter of a million alumni in 160 countries; and a student
population from all 50 U.S. states and 123 countries. For more
information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center
of New York State approximately 250 miles northwest of New York
City. The metro-area population totals approximately 500,000. The
area offers a low cost of living and provides many social,
cultural, and recreational options, including parks, museums,
festivals, professional regional theater, and premier shopping
venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and
snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails
along the Erie Canal.
Syracuse University is an equal-opportunity, affirmative-action
institution. The University prohibits discrimination and harassment
based on race, color, creed, religion, sex, gender, national
origin, citizenship, ethnicity, marital status, age, disability,
sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the
extent prohibited by law. This nondiscrimination policy covers
admissions, employment, and access to and treatment in University
programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the
military-connected community through its educational programs,
community outreach, and employment programs. After World War II,
Syracuse University welcomed more than 10,000 returning veterans to
our campus, and those veterans literally transformed Syracuse
University into the national research institution it is today. The
University’s contemporary commitment to veterans builds on this
historical legacy, and extends to both class-leading initiatives
focused on making an SU degree accessible and affordable to the
post-9/11 generation of veterans, and also programs designed to
position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in
which students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of campus life
reflect a diverse, multi-cultural, and international worldview. The
University community recognizes and values the many similarities
and differences among individuals and groups. At Syracuse, we are
committed to preparing students to understand, live among,
appreciate, and work in an inherently diverse country and world
made up of people with different ethnic and racial backgrounds,
military backgrounds, religious beliefs, socio-economic status,
cultural traditions, abilities, sexual orientations and gender
identities. To do so, we commit ourselves to promoting a community
that celebrates and models the principles of diversity and
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