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Functional Business Analyst

Syracuse University
New York, United States
Salary Not Specified
Closing date
Aug 23, 2021

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
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Job Details

Posting Details

Job # 037243 Department Code 20213-5138 Department Academic Affairs Job Title Functional Business Analyst Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Functional Business Analyst ( FBA ) manages electronic databases and all facets of IT projects that impact IEA and Academic Affairs, including Watermark EvaluationKit, Tk20/ AMS, Scantron exam scoring, and other enterprise level software systems as needed. Enables the execution of processes and production of reports needed for assessment, accreditation, strategic planning, and program evaluation.

The FBA is responsible for the administration of Syracuse University’s student course feedback system. The online system is the principal means of data collection through which students provide instructors and administrators with feedback on the courses that they have taken throughout the year, including fall and spring semesters, summer sessions, and special sessions.

The FBA aids in the implementation and support of new enterprise software including the development and delivery of training of faculty, staff, administrators, and when needed students. The FBA is responsible for assuring efficient entry of relevant data, troubleshooting issues, analyzing usage and Academic Affairs collected data, production of reports, and interaction with others to define, manage and execute the use of the system within the context of other tools also in use at Syracuse University. Qualifications
  • Associate’s degree or an equivalent combination of education and experience required.
  • Knowledge of student course feedback enterprise software such as Watermark’s EvaluationKit
  • Knowledge of BlackBoard and API integration
  • Knowledge of Student Information System, course catalog and reference number system
  • Knowledge of Syracuse University academic structure
  • Proficiency with Microsoft Office required; Word and Excel skills are particularly important. Experience with database management and assessment management systems is desirable.
  • Excellent communication skills are required; experience in customer service is a plus. The successful candidate will provide evidence of strong organizational skills, attention to detail, and the ability to cultivate and maintain working relationships across the campus.
Job Specific Qualifications
  • Familiarity with enterprise assessment and accreditation systems specifically Watermark products- Planning and Self-Study, EvaluationKit, and Taskstream AMS .
  • Extensive knowledge of and experience with University assessment and accreditation policies and procedures.
  • Knowledge of regional and professional program accreditation standards
  • Experience with evidence document resource management, filing and tracking systems
  • Strong data analysis and data visualization skills.
  • Working knowledge of learning management and assessment design principles.
  • Experience implementing projects in a diverse organization.
  • Ability to develop, maintain, and manipulate sophisticated software packages.
  • Ability to act as lead technology resource and technical trainer of computer systems.
  • Ability to effectively establish relationships with faculty and staff and across the University.
  • Ability to effectively communicate technology concepts to users who are technically proficient as well as those who are non-technically proficient.
| Work with school/college leadership, faculty, and department coordinators across campus in the administration of student course feedback system. Assure efficient entry of relevant data, troubleshoot issues, analyze usage and collected data, and produce reports, provide training, answer questions, and provide technical assistance to users (faculty, administrators, and students) of the student course feedback system. Maintain and update administrators and individuals authorized to access result reports for student course feedback and exam scanning systems.

Coordinates all facets of IT projects that impact assigned business area(s). Analysis of the business requirements, translate high level business requirements into functional specifications for Institutional Effectiveness and Assessment ( IEA ) and Academic Programs (AP), working with IEA resources required, communicating to stakeholder(s), testing, and implementation. Accountable for identification, documentation, and escalation of risks, defects and issues throughout the project life cycle. Collaborates with University I.T. software developers to write specifications for new programs/processes, and to review existing programs to ensure efficiency and accuracy. Manages assigned Orange Tracker requests and provides reports related to logged issues. Assess security requests and ensure that end users have access appropriate to complete their job responsibilities. Serves as primary point of contact with vendors and ITS .

Analyzes and performs testing of upgrades, fixes, and the navigation infrastructure supplied by software vendors for functionality and efficiency. Accountable for all aspects of requirements testing (e.g., testing plan, scenarios, documentation, defect management) to ensure minimal production defects. Design and develop test strategies and test plans to ensure all business and technical requirements are met and ensure appropriate testing procedures are employed. Drafts business case documents, specifications, and flow charting for changes to business processes due to software requirements. Performs all system and regression testing related to software updates. Works closely with colleagues in offices across campus to stay current with software updates and collaborates when performing testing related to new software patches/fixes/bundles.

Reviews and evaluates proposals for new processes and systems to determine operational, functional, and technical feasibility; analyzes, investigates, and helps develop proposed solutions to business-sponsored initiatives; formulates, documents, and maintains business processes and procedures. Interfaces with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions.
– Serves as liaison to University ITS staff and IEA /AP.
– Creates and maintains all internal documentation related to software systems, updates, and functional processes related to position.
– Assists the IEA Associate Directors and Senior Assistant Provost with technology decision making regarding information system projects and priorities
– Initiates and implements improvements in data standards, distribution, and workflow processes

Oversees the office’s exam scanning services operation, including the security of forms, scanning, and distribution of results through MySlice. Assess additional opportunities to improve existing services. Physical Requirements Tools/Equipment Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link Job Posting Date 07/21/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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