Marketing & Communications
Associate Director of Internal Communications
Commensurate with Experience
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
The Associate Director of Internal Communications serves as the
Director of Internal communications’ deputy, providing support,
oversight, and leadership in conceptualizing, crafting, and
deploying the University’s internal communications strategy. The
associate director will serve as the lead strategist on employee
communications and liaise with Human Resources leadership, as well
as other University leaders. The associate director will advance
the team’s mission to enhance access to, understanding of and
engagement with important university information and initiatives.
The Associate Director of Internal Communications, under the
leadership of the Director of Internal Communications, will help
identify and implement technology to strengthen communications
channels; assess and expand campus social media channels; create
processes, protocols, and best practices to guide internal
communications efforts; and work toward, continuously assess and
achieve defined metrics for success. He/she will work to provide
students, faculty, and staff more visibility to the University’s
strategy and key initiatives, progress against goals and engagement
opportunities. He/she will work with the internal communications
team to better educate and inform internal stakeholders and foster
a sense of camaraderie and pride among students, faculty, and
staff. He/she must be an effective communicator, strong
collaborator, and the ability to influence and build our internal
- Bachelor’s degree in journalism, communications, public
relations, or marketing.
- Associate director should have six (6) plus years of experience
working in a strategic communications environment.
Job Specific Qualifications
- Demonstrated ability to manage multiple demanding initiatives
concurrently, balancing multiple priorities, working with minimal
supervision, and meeting deadlines.
- Experience in developing and executing University-wide
communications strategies and programs.
- Demonstrated experience utilizing social media, content
management systems and other technological communication tools and
- Outstanding written and verbal communication skills, excellent
strategic communications capabilities, and a demonstrated ability
to communicate effectively with leadership, supervisors, and
- Experience with email communications systems, content
management systems and other technologies designed to support
- Proficiency in Microsoft Office, including Outlook, Word and
- Strong understanding of email and web accessibility in
accordance with Syracuse University accessibility standards and
- Calm under pressure. Can manage stressful situations in a
solution-oriented way with a positive attitude.
- Comfortable working irregular hours.
- Must be outcome driven, resourceful and committed to
- Higher education experience strongly preferred.
- Conceptualize, create, support, and execute internal
- Develop critical internal communications materials, including
email communications, key messages, news stories, web content and
other essential documents.
- Serve as lead strategist on employee communications; liaise
with business units and other teams to ensure effective
prioritization and planning annually of key initiatives that
require internal communications.
- Ensures resources are in place to partner with other units to
build internal plans that help them advance their strategic
- Provides support to the director of internal communications and
serves as leader of team in director’s absence; collaborate with
senior leaders in various departments including the Provost’s
office, Human Resources and other administrative units.
- Stays up-to-date on industry trends.
In addition to completing an online application, please attach a
resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university
with distinctive academics, diversely unique offerings and an
undeniable spirit. Located in the geographic heart of New York
State, with a global footprint, and nearly 150 years of history,
Syracuse University offers a quintessential college
The scope of Syracuse University is a testament to its strengths: a
pioneering history dating back to 1870; a choice of more than 200
majors and 100 minors offered through 13 schools and colleges;
nearly 15,000 undergraduates and 5,000 graduate students; more than
a quarter of a million alumni in 160 countries; and a student
population from all 50 U.S. states and 123 countries. For more
information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center
of New York State approximately 250 miles northwest of New York
City. The metro-area population totals approximately 500,000. The
area offers a low cost of living and provides many social,
cultural, and recreational options, including parks, museums,
festivals, professional regional theater, and premier shopping
venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and
snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails
along the Erie Canal.
Syracuse University is an equal-opportunity, affirmative-action
institution. The University prohibits discrimination and harassment
based on race, color, creed, religion, sex, gender, national
origin, citizenship, ethnicity, marital status, age, disability,
sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the
extent prohibited by law. This nondiscrimination policy covers
admissions, employment, and access to and treatment in University
programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the
military-connected community through its educational programs,
community outreach, and employment programs. After World War II,
Syracuse University welcomed more than 10,000 returning veterans to
our campus, and those veterans literally transformed Syracuse
University into the national research institution it is today. The
University’s contemporary commitment to veterans builds on this
historical legacy, and extends to both class-leading initiatives
focused on making an SU degree accessible and affordable to the
post-9/11 generation of veterans, and also programs designed to
position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in
which students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of campus life
reflect a diverse, multi-cultural, and international worldview. The
University community recognizes and values the many similarities
and differences among individuals and groups. At Syracuse, we are
committed to preparing students to understand, live among,
appreciate, and work in an inherently diverse country and world
made up of people with different ethnic and racial backgrounds,
military backgrounds, religious beliefs, socio-economic status,
cultural traditions, abilities, sexual orientations and gender
identities. To do so, we commit ourselves to promoting a community
that celebrates and models the principles of diversity and
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