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Associate Director of Internal Communications

Syracuse University
New York, United States
Salary Not Specified
Posted date
Jul 22, 2021

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Position Type
Faculty Positions, Communications, Other Communications, Public Relations & Advertising, Administrative, Business & Administrative Affairs, Public Relations & Marketing (Campus), Executive, Executive Directors, Editing & Publications Management
Employment Type
Full Time
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Posting Details

Job # 037246 Department Code 24001-1162 Department Marketing & Communications Job Title Associate Director of Internal Communications Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Associate Director of Internal Communications serves as the Director of Internal communications’ deputy, providing support, oversight, and leadership in conceptualizing, crafting, and deploying the University’s internal communications strategy. The associate director will serve as the lead strategist on employee communications and liaise with Human Resources leadership, as well as other University leaders. The associate director will advance the team’s mission to enhance access to, understanding of and engagement with important university information and initiatives. The Associate Director of Internal Communications, under the leadership of the Director of Internal Communications, will help identify and implement technology to strengthen communications channels; assess and expand campus social media channels; create processes, protocols, and best practices to guide internal communications efforts; and work toward, continuously assess and achieve defined metrics for success. He/she will work to provide students, faculty, and staff more visibility to the University’s strategy and key initiatives, progress against goals and engagement opportunities. He/she will work with the internal communications team to better educate and inform internal stakeholders and foster a sense of camaraderie and pride among students, faculty, and staff. He/she must be an effective communicator, strong collaborator, and the ability to influence and build our internal communications capabilities. Qualifications
  • Bachelor’s degree in journalism, communications, public relations, or marketing.
  • Associate director should have six (6) plus years of experience working in a strategic communications environment.
Job Specific Qualifications
  • Demonstrated ability to manage multiple demanding initiatives concurrently, balancing multiple priorities, working with minimal supervision, and meeting deadlines.
  • Experience in developing and executing University-wide communications strategies and programs.
  • Demonstrated experience utilizing social media, content management systems and other technological communication tools and methodologies.
  • Outstanding written and verbal communication skills, excellent strategic communications capabilities, and a demonstrated ability to communicate effectively with leadership, supervisors, and colleagues.
  • Experience with email communications systems, content management systems and other technologies designed to support communications strategies.
  • Proficiency in Microsoft Office, including Outlook, Word and PowerPoint.
  • Strong understanding of email and web accessibility in accordance with Syracuse University accessibility standards and practices.
  • Calm under pressure. Can manage stressful situations in a solution-oriented way with a positive attitude.
  • Comfortable working irregular hours.
  • Must be outcome driven, resourceful and committed to collaboration.
  • Higher education experience strongly preferred.
  • Conceptualize, create, support, and execute internal communications strategies.
  • Develop critical internal communications materials, including email communications, key messages, news stories, web content and other essential documents.
  • Serve as lead strategist on employee communications; liaise with business units and other teams to ensure effective prioritization and planning annually of key initiatives that require internal communications.
  • Ensures resources are in place to partner with other units to build internal plans that help them advance their strategic priorities.
  • Provides support to the director of internal communications and serves as leader of team in director’s absence; collaborate with senior leaders in various departments including the Provost’s office, Human Resources and other administrative units.
  • Stays up-to-date on industry trends.
Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link Job Posting Date 07/22/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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