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Account Analyst

Employer
Embry-Riddle Aeronautical University
Location
Florida, United States
Salary
Salary Not Specified
Start date
Jul 23, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Other Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid, Other Student Affairs
Employment Type
Full Time
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Job Description

Embry-Riddle Aeronautical University's Student Services Department on the Daytona Beach Campus is currently recruiting for an Account Analyst. This is an hourly, non-exempt, entry level position. The Account Analyst is responsible for analytical auditing and reconciling of student accounts. The Analyst must have a full understanding of a student’s life cycle including extensive knowledge and understanding of the registration process, Financial Aid awarding guidelines, the Payment Policy and cancellation process. They must be familiar with VA chapters 33, 31, 35, 30 as well as all military branches and other third-party sponsors. The Analyst will be responsible for running and analyzing term specific queries in Campus Solutions including aging, XCUR, credit balance and other various miscellaneous queries.

This incumbent requires in-debt knowledge of the Payment Plan module in Touchnet which includes how the plan recalculates in Campus Solutions. This person must have a full knowledge and understanding of the set-up, administering and reporting functions within the payment plans. The Account Analyst will be responsible for auditing and charging late fees. This person must be detailed orientated with the ability to identify anomalies in billing, payments and other student related processes. This person must be able to take corrective action and administer appropriate solutions independently.

It is required that this person must have the understanding and knowledge of State and Federal Regulations as well as University policy and procedures. The Account Analyst will provide customer service to Staff, Students and Parents. Proficiency will be expected in Campus Solutions, Touchnet, Salesforce CRM, Oracle Imaging and Workflow and Microsoft applications.

Qualifications

Bachelors degree is preferred. Qualified candidates will have at least one year of customer service experience and strong verbal and written communication skills. Strong computer skills are also required.

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