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Coordinator of Residence Hall Overnight Operations

Employer
Northern Illinois University
Location
Illinois, United States
Salary
Salary Not Specified
Start date
Jul 22, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Safety & Security
Employment Type
Full Time
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Primary Function

This position is responsible for managing NIU’s residence hall attendant program that works evenings to monitor and administer the guest registration program and help facilitate other desk operation services. The individual in this position works under the supervision of the Senior Associate Director for Residential Life. The position also collaborates closely with NIU Police Department, Physical Plant, Heat Plant, and Onecard Office, among others. Work hours will be primarily evenings and overnight/early morning.

Duties and Responsibilities (generally)

Serves in a supervisory capacity during the timeframe for guest registration in the residence halls’ overnight operations. Coordinate’s student residence hall attendants tasked with monitoring entrances and lobbies for the purposes of registering residents and approved guests. Serves in second level response after first level of student residence hall attendants. Situations may include mediation, facility concerns, emergency response, and/or to NIU Police Department about alleged illegal activities and oversee processes related to issuance of temporary NIU Onecards. Will act as person in charge unless the event requires the arrival of other Housing and Residential Services and/or NIU officials. Coordinates the integration and transition from Night Operations to Day Operation desk staff. Works collaboratively with residential life staff in all buildings, including Community Advisors, Desk Attendants, Hall Directors, etc. Must have sensitivity to multicultural issues and support the creation and appreciation of a diverse environment. Practices the appreciation of cultural differences and facilitates the development of them in others. Performs related duties as needed or assigned.

Minimum Required Qualifications for this position
  1. High School Graduation or GED .
  2. Any one or combination totaling two (2) year (24 months) from the categories below:
    • A. college course work in criminal justice, communication, hospitality, social sciences, or a closely related field, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals six (6) months
      • 60 semester hours or an Associate’s Degree equals twelve (12) months


    • B. supervisory or administrative work experience which could include customer service, crisis management, public safety such as a security guard or dispatcher, or closely related experience.

Specialty Factors (Additional Required Qualifications)

Education and Experience Preferred

1. B.A. or B.S. degree in communication, counseling, hospitality, social sciences, criminal justice, sociology, management, criminal justice, or a closely related field.
2. Demonstrated knowledge of, and understand, rules and regulations of the University pertaining to residence halls and apartments.
3. Demonstrated knowledge of procedures for dealing with fire alarms and maintaining safety of the halls and apartments in emergency situations.
4. Demonstrated knowledge for the process and procedures for managing lock outs, temporary card issuance, and filing maintenance work orders.
5. Demonstrated knowledge for university guest registration processes and procedures.
6. Demonstrated knowledge with scheduling workers, managing time sheets and basic time keeping functions.
7. Possess the communications skills needed to deal effectively with a diverse public and staff.
8. Sensitivity and understanding of diversity issues and cultural competence training.
9. Know how to deal with employees and earn their respect so that a good working environment can be created.
10. Exercise discretion in dealing with emergencies or individuals who are breaking laws, rules, or regulations in the residence halls/apartment during limited access hours.
List the knowledge, skills, and abilities critical to the performance of this position.

1. Knowledge of principles and processes for providing customer service.
2. Knowledge of administrative and clerical procedures and systems such as maintaining and organizing records, word processing, managing files and records, data entry, designing forms, and other office procedures and terminology.
3. Knowledge of electronic equipment, computer hardware and software, and their applications.
4. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
5. Knowledge of, or the ability to learn and uphold, University policies and procedures to promote security operations for the protection of people, data, property, and institutions.
6. Ability to communicate effectively as appropriate for the needs of the audience, which could include de-escalation and conflict resolution.
7. Ability to interpret work related documents, policies, and procedures.
8. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
9. Ability to think critically, respond effectively, and maintain a professional demeanor in a potentially high stress or emergency situations.
10. Ability to adapt to changing organizational needs.
Working Hours
M-F; 10:00 pm to 6:30 am
Minimum Pay Rate (Hourly or Monthly)
$18.00 per hour
Hiring Rate Information

Actual hiring rate is commensurate with experience, education, and internal equity; position includes a robust benefits package to eligible applicants.

Posting Date
07/22/2021
Closing Date
07/26/2021
Priority Review Date

Special Instructions to Applicants
  • Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position, however, it will be converted to a full-time equivalency to determine combined length of experience.
  • If you have education and/or training in excess of what is required, we encourage you to upload your unofficial transcripts.
  • After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this particular position.
  • Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu . Please add these emails to your address book to ensure timely delivery of any future communication.
  • We STRONGLY recommend that contact information used in your online profile be personal use, not professional/work information: personal email address, home address, and phone numbers. The information you provide is used to make contact on search updates, department referrals and interviews, etc. We must be able to relay sensitive and important information in a way that protects your privacy concerning job search activity, now and in the future.
  • The Civil Service examination for this classification is a Credentials Assessment, and is based on your application materials as submitted for this posting. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register. After the application deadline, the names within the top three scores will be referred to the hiring department for interview.
  • Once this position has been filled, all names will be removed from the employment register in accordance with State Universities Civil Service System rule 250.60(h)(10) .
  • If eligible for Veteran’s Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application in order to receive the maximum eligible points on the Civil Service examination.
  • Click on Coordinator of Residence Hall Attendant Program for more information including typical duties, minimum acceptable qualifications, and testing requirements.
  • Please click Human Resource Services – Benefits for detailed information about Northern Illinois University’s benefits package.
  • Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Link to Department Homepage
Housing and Residential Services
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger and handle. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus, and interact with a computer screen for multiple hours per day.

EEO Statement

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services 230
TitleIXCoordinator@niu.edu
815-753-5560
Is Background Check Required
Yes
Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of Affirmative Action, Equal Opportunity and Education ( AAEOE ) at ada@niu.edu .

Clery Act Information

NIU provides information regarding campus security, personal and fire safety, including topics such as: crime prevention, emergency response procedures and crime reporting policies, in addition to crime and fire statistics for the most recent three calendar years. The Annual Security Report containing security and safety information is available at www.safety.niu.edu/clery or by contacting the University Police Department and Public Safety Department at 815-753-9628 to receive a hard copy. The Annual Fire Safety Report is available at www.niu.edu/clery/fire_report.pdf or by contacting the Environmental Health and Safety Department at 815-753-0404 to receive a hard copy.

Quick Link
https://employment.niu.edu/postings/58025
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Select the answer that best describes your work experience overseeing personnel functions such as interviewing, selecting, training, supervising, evaluating performance, and/or developing staff, work schedules, and assignments; regulating attendance, vacation, and sick leave records.
    • No work experience directly related to the job function described.
    • My work experience relevant to the job function described was performed under guidance.
    • My work experience relevant to the job function described was performed independently.
  2. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

    (Open Ended Question)

  3. * Select the answer that best describes your work experience overseeing the maintenance of records such as logs, activity or compliance reports, etc.; managing physical inventory and supplies; initiating follow-up actions to reports by the attendants such as processing requisitions for supplies and/or work orders.
    • No work experience directly related to the job function described.
    • My work experience relevant to the job function described was performed under guidance.
    • My work experience relevant to the job function described was performed independently.
  4. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

    (Open Ended Question)

  5. * Select the answer that best describes your work experience developing, establishing, and implementing policies, procedures, rules, and/or regulations; conducting periodic inspections of a facility to ensure security and sustainability.
    • No work experience directly related to the job function described.
    • My work experience relevant to the job function described was performed under guidance.
    • My work experience relevant to the job function described was performed independently.
  6. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

    (Open Ended Question)

  7. * Select the answer that best describes your work experience responding to emergency situations; resolving emergency situations such as violations of policies, procedures, rules and/or regulations, medical emergencies, building maintenance problems, etc.; serving as main point of contact for personnel during emergency situations; communicating effectively with others.
    • No work experience directly related to the job function described.
    • My work experience relevant to the job function described was performed under guidance.
    • My work experience relevant to the job function described was performed independently.
  8. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

    (Open Ended Question)

  9. * Select the answer that best describes your work experience responding to emergency situations; resolving emergency situations such as violations of policies, procedures, rules and/or regulations, medical emergencies, building maintenance problems, etc.; serving as main point of contact for personnel during emergency situations; communicating effectively with others.
    • No work experience directly related to the job function described.
    • My work experience relevant to the job function described was performed under guidance.
    • My work experience relevant to the job function described was performed independently.
  10. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

    (Open Ended Question)

  11. * Have you successfully completed college coursework, vocational/technical training, or professional certifications/licensures in areas consistent with criminal justice, communication, hospitality, social sciences, customer service, crisis management, public safety dispatcher or security guard, or other closely related areas? If so, please choose the highest one you have completed.
    • Professional Certification/Licensure
    • Associate's Degree
    • Bachelor's Degree or higher
    • I have not completed any of these items.
  12. * If you have completed any certifications or licensures, please list those below. (Please upload a copy of those listed.)

    (Open Ended Question)

  13. Have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veteran's Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
    • Yes
    • No
    • Not Applicable
Applicant Documents
Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter
  3. List of at least 3 References
Optional Documents
  1. Transcripts (unofficial with official required at hire)
  2. Transcripts #2 (unofficial with official required at hire)
  3. Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)


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