Museum Security Shift Supervisor

Job Summary

The RISD Museum is seeking a dependable Museum Security Shift Supervisor with a strong sense of integrity.

The RISD Museum was founded on the belief that art, artists, and the institutions that support them play pivotal roles in promoting broad civic engagement and creating more open societies. As one of the three largest university art museums in the United States, the RISD Museum is a place for investigation, transformation, and creative process. The RISD Museum is committed to connecting a diverse public with a collection of art and design from the ancient past to the present day.

The Security Supervisor, part of the Museum’s security management team and working under the direction of the Assistant Manager and Manager of Museum Security, Safety, and Facilities, is responsible for effective day to day museum security operations, in accordance with the museum’s Security Policies and Procedures. The Supervisor plays a critical role in the daily operation of the museum’s guard force, including routine matters such as staff assignments, scheduling, and communication; incident response and communications; adherence to the bargaining unit contract; and, in conjunction with other museum staff, strives to maintain a safe, welcoming and informative visitor environment. The Supervisor is an important link between various internal departments and external agencies, including Museum Visitor Services, Museum Education, Special Events, and RISD Public Safety; and public safety officials, including state or municipal police, EMT and fire services. In addition, the Supervisor plays a critical role in training, evaluation, and performance assessment.

As an employer, RISD offers a supportive, collegial and inclusive work environment and a competitive benefits package.

Essential Functions

• Provide security and custodial staff with necessary day to day direction and support, enforce Museum security policies and procedures, and give other support and communication as required to ensure proper performance, with visitor safety and protection of the collection both key points of focus. Responsible for routine supervisory and administrative functions, including, but not limited to, staff assignments, scheduling, approving time cards, authorizing overtime and overseeing daily shift operations on assigned shifts and administering professional development, guidance, and disciplinary action as necessary. Direct opening and closing of the Museum.
• Train, evaluate, and supervise performance of security and custodial staff. Develop strategies for evaluating and enhancing the interaction of guards and visitors, including appreciation of and sensitivity to cultural diversity and special needs, including disabilities, of the visiting public, with the goal of improving the overall visitor experience. Recommend and/or develop training initiatives in support of the Museum’s goals. In conjunction with other Museum departments, including Museum Education, Visitor Services, and Special Events, strive to develop the individual awareness, skills, and group cohesiveness necessary to respond to a wide variety of conditions, maintain positive visitor interactions, while preventing or mitigating potential damage to collection objects.
• Assign and direct security and custodial operations for assigned events. Assess conditions and adherence to standing procedures, delegate and provide assistance as required. Keep guard force apprised of and alert to changing conditions and contingencies as appropriate.
• Working closely with the Assistant Manager and Manager, provide support for the department’s planning and preparations for, and responding to, emergency situations, including but not limited to: weather events, fire, mechanical failure, hazardous materials, and medical emergencies. Respond to calls for medical assistance, providing emergency care to the level of training and certification. Evaluate emergency situations and arrange for the proper response of emergency medical and other responders as the situation requires. Know all emergency procedures pertaining to the Museum.
• Respond to visitor complaints, issues, concerns or observations, as appropriate, with visitor safety the utmost priority, making independent decisions based on Museum policy, professional judgment and previous experience. Prepare, or cause to be prepared, incident reports, statements or other communications appropriate to the circumstances.
• In accordance with standing Museum policies and procedures, document and communicate potential damage to or loss of any items in the collection, as well as any RISD property. Obtain all necessary information, communicate conditions, and, in consultation with other museum staff, including curators, registrars, conservators, or art handlers, identify next steps and take appropriate actions.
• Provide security for designated TSA Screening Area as a vetted, trained and certified member of the TSA Certified Cargo Screen Program.

Knowledge/Skills/Experience

• Associate’s degree, or equivalent combination of education and experience, and a minimum of three years of security and administrative experience preferably in a public setting, cultural organization or museum environment
• Progressively responsible supervisory experience strongly preferred. Strong customer service orientation
• Experience with implementation of training initiatives
• Knowledge and understanding of access control, alarm and video surveillance systems, and museum security and fire standards preferred
• Previous experience in a bargaining unit environment helpful
• Strong interpersonal skills and ability to interact positively and effectively in a culturally diverse setting
• Ability to maintain composure and respond quickly to alarms, events and emergencies requiring security involvement
• Demonstrated problem-solving skills and ability to communicate effectively orally and in writing.
• Computer experience and proficiency
• Ability to pass and maintain TSA security threat assessment and CCSP program training and become a vetted employee under the TSA security cargo screening program preferred
• Ability to obtain and maintain First Aid, AED, and CPR certifications
• Ability to work and communicate inclusively and effectively within a broadly diverse community of faculty, staff, students, visitors, and patrons

Union

No

Work Schedule

40 hours/week; 12 months/year

Employment Status

Non-Exempt; Full-Time; Regular

Grade

03/PS

Documents Needed to Apply

Resume (required)

Cover Letter (required)

Incomplete applications will not be considered. Please upload all required documents.

The successful candidate will be required to meet our pre-employment background screening requirements.

For certain positions, RISD is currently supporting remote work arrangements due to the pandemic. When work resumes in person, employees are expected to perform work on campus.

RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.

For internal use only - Job Family:

Safety & Security