Temporary, full time (one-year appointment with option for
The salary is disclosed within the application as an application
Under the supervision of the Manager of Technology Services in the
Office of Information Technology, the Desktop Deployment Specialist
helps to support and maintain the desktop deployment services and
virtual desktop services and serve as Desktop Deployment Specialist
for the Office of Information Technology (OIT). In this role, you
will work on a variety of projects and will play a key part in
making sure that end results are designed according to the relevant
patterns and analyses. Hybrid/Remote option available.
complete on-site orientation up to 30 days as determined by
Department Specific Essential Job Functions:
Responsible for the management and buildout of the enterprise tools
that assist technicians with faculty/staff computer
builds/rebuilds, hardware replacements, and data migration.
Communicates and enforces hardware, software, and management
standards and policies throughout the enterprise. Responsible for
documenting all deployment processes and updating relevant KBA
articles. Supports and delivers on assigned PMO projects with
requirements developed through the collaborative effort of
cross-functional teams and clients Continually updates skills and
knowledge relative to the position and the technology industry.
Utilizes resources that are freely available online and
- Provide Tier II/III Technical Support for deployment of all
windows desktop systems.
- Responsible for enterprise endpoint imaging architecture, patch
management, inventory management and software package
builds/maintenance for distribution to targeted computers.
Administer, maintain, and upgrade enterprise desktop deployment
systems associated with Windows and assist with Apple end user
- Coordination, planning, testing, installation, and verification
of system patches and software upgrades across all University owned
PC computer systems and related devices.
- Develop scripts, group policies, etc. to automate configuration
management and patch deployment. Provide Tier III support for both
hardware and software on assigned systems.
- Respond to service request/incidents to meet documented SLAs.
Monitors the systems daily and responds immediately to security or
usability concerns. Provides recommendations for improvements to
campus-wide system deployment, which includes developing road maps,
guides, standards and procedures.
- Creates and maintains documentation including diagrams,
operational and support procedures. Publishes client-facing support
documents to improve user experience. Interacts with end users,
service desk, team members and stakeholders in gathering
information to define and document required changes to the
- Helps to support and manage virtual desktop environment
currently using VMWare Horizon.
- Design, program, troubleshoot, debug and deploy desktop and
virtual desktop images and configurations for academic and
- Serve as Windows PC subject matter expert for team members who
require assistance. Assist and provide backup system administration
with Apple enterprise tools for endpoint deployment and
- Interacts with end users, service desk, team members and
stakeholders in gathering information to define and document
required changes to the environment. Assists IT management in
preparing business and use case
- Performs other duties as assigned.
Requires an associate's degree in Information Systems, Computer
Science, or related field plus 6+ years of relevant work experience
OR 8+ years of equivalent work experience that provides knowledge
of and exposure to fundamental theories, principles, and
Knowledge / Skills / Abilities:
- Experience with current Microsoft and Apple enterprise
deployment systems such as SCCM, MDT, WSUS, Jamf.
- Proficiency in MS 365 end user products, Windows and Apple
Operating Systems, Active Directory, scripting, group policy,
fileshares, and network printers.
- A+ and MCP certification on current desktop OS Experience.
- IT enterprise data analysis expertise that leads to data-driven
decisions, working cross-functionally to have a broader, more
comprehensive view of services and processes.
- Demonstrated understanding of TeamDynamix or other enterprise
ITSM tool preferred.
- Process improvement and performance optimization experience
Our successful candidate will be expected to place a high
importance on communicating Service Management concepts, processes,
and best practices and to facilitate buy in and adherence to
service management policies. Gathering data, statistical analysis,
and reporting of metrics (i.e., KRIs, KPIs) for OIT Service
Management. Develop, improve, and manage processes and support
designs to maintain exceptional service desk and ensures that the
needs of the University are understood and met. Experience with
Ticket Management, Incident Management, and Change Management at an
enterprise scale. Prior supervisory/management experience. Must
have sensitivity of intercultural communication, have excellent
interpersonal skills, sound judgment, and conflict
General: Must possess strong customer service and interpersonal
skills. Strong analytical skills with the ability to collect,
organize, disseminate, and present significant amounts of
information with an attention to detail and accuracy. Excellent
verbal and written communication skills. Ability to communicate
technical concepts to non-technical users. Ability to facilitate
team interaction and client meetings effectively. Ability to work
independently or with specialized group and maintain courteous
attitude in dealing with students, faculty, and staff. Manage and
prioritize work effectively with minimal supervision. Proficient
with Microsoft Office Professional. Continually updates skills and
knowledge relative to the position and the technology industry.
Adheres to and complies with UCO’s shared values and the Office of
Information Technology’s Code of Ethics. This position may be
assigned 24x7x365 on-call rotation responsibilities and requires
the successful candidate to have high-speed internet access to
their residence, and maintain a smart phone on which to receive
telephone calls, email, SMS messages from servers and authorized
Reasonable accommodations (in accordance with ADA requirements) may
be made, upon request, to enable individuals with disabilities to
perform essential functions.