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Specialist III, Student Services-Records

Employer
Lone Star College
Location
Texas, United States
Salary
Salary Not Specified
Start date
Jul 21, 2021

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Position Type
Administrative, Academic Affairs, Adult & Continuing Education Programs, Student Affairs, Academic Advising & Academic Support Services, Disabled Student Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

  • One LSC
  • Student Focused
  • Own It
  • Advance Equity
  • Cultivate Community
  • Choose Learning


The Chronicle of Higher Education’s “Great Colleges to Work For” is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in five areas: Confidence in Senior Leadership; Diversity; Facilities, Workspace & Security; Job Satisfaction; and Work/Life Balance .

Campus Marketing Statement

Lone Star College-CyFair

Lone Star College offers high-quality, affordable academic transfer and career training education to 99,000 students each semester. LSC is training tomorrow’s workforce today and redefining the community college experience to support student success. Stephen C. Head, Ph.D., serves as chancellor of LSC, the largest institution of higher education in the Houston area with an annual economic impact of nearly $3 billion.

LSC, which consists of seven colleges, ten centers, two university centers, Lone Star Corporate College and LSC-Online, is continuously named Great Colleges to Work For by the Chronicle of Higher Education. To learn more, visit LoneStar.edu.

Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.

Campus address is 9191 Barker Cypress Road, Cypress, TX 77433.

Job Description



PURPOSE AND SCOPE:

The Specialist III, Student Services is responsible for provid ing leadership and oversight over program s that support the daily operations of students and staff . E nsure s excellent program service and staff development at several campus locations. Th is job exists because LSC strives to provide an opportunity for i nternational students to advance their education and be part of a community greater than themselves.

ESSENTIAL JOB FUNCTIONS:

  • Provide new and prospective students with information about the ESOL program, assess student's placement test results, and place students in the appropriate program
  • Serve as the Designated School Official for the F-1 Program advising students with immigration petitions and applications
  • Collect graduation data for campuses, analyze student records for graduation purposes, process graduation status for students, sustain database for graduation, and conduct necessary processes for the commencement ceremonies
  • Assist with coordinating Transfer Fairs and Transfer Center visits from in-state and out-of-state Universities advising transfer students and current students on course degree plan/program changes, and general questions; assist in coordinating "Find Out Fridays" each month
  • Analyze student records and information to determine students' level of completion based on the various individual program plans
  • Provide management and oversight of program for departmental and system-wide service and projects requiring analysis, review, implementation, maintenance, and development
  • Create visual concepts that help build the brand of the college and department
  • Maintain and conduct correspondence with students, advisors, department chairs, deans, directors, key staff members, professors, and VP's of Instruction to properly evaluate student records for completion purposes
  • Provide periodic training to the Advising staff to update them on ESOL program procedures
  • Provide a high level of advice to students in terms of explaining the degree/program types and options that LSC offers as well as disseminating information to students about all of the services that are available.
  • Perform class visits to inform current students of registration dates and deadlines allowing them the opportunity to complete some steps early; attend all Job Connection events informing students about Transfer Fairs and Center events
  • Create and conduct workshops and trainings for students and staff members communicating with students and advisors on unsuccessful program completions and analyze additional strategies to promote future increase in the level of completion rate
  • Create, organize, and maintain appropriate records needed for LSC to stay in compliance with local, state, and national authorities regarding completion rates
  • Collaborate with area agencies, volunteer associations, schools, and other government organizations to address and meet program needs
  • Communicate with the Human Resources department in implementing new procedures for the tracking of hiring process for international students
  • Answer all inbound calls and trouble-shoot the student center to resolve student inquiries regarding the Admissions process, Advising, Registration, Business Office functions, as well as general inquiries; assist students with completing the admissions application and completing the new student checklist; vaccination requirement/waiver form, placement testing, new student orientation, etc.
  • Assist with graduation ceremonies and coordinating all pre-graduation activities and events
  • Responsible for other reasonable, related duties as assigned


  • KNOWLEDGE, SKILLS AND ABILITIES:

    • Demonstrated high-level communication and computer skills
    • Must have strong customer service skills
    • Demonstrated ability and commitment to work collaboratively
    • Demonstrated ability to manage and lead change
    • Demonstrated commitment to multicultural and multigenerational diversity
    • Demonstrated commitment to the mission of the comprehensive community college
    • Demonstrated commitment to quality service to students


    PHYSICAL ABILITIES:

    The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

    WORK SCHEDULE AND CONDITIONS:

    • Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
    • Interface with internal and external contacts as needed to carry out the functions of the position
    • Work is performed in a climate-controlled office with minimal exposure to safety hazards


    REQUIRED QUALIFICATIONS:

    • High School Diploma or GED and at least 3 year of experience, or an equivalent combination of education and experience


    Salary

    Hiring salary range is $32,250 - $37,088.

    Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

    Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

    1. Length of time (specific months and years) of employment
    2. If the position was full time or part time
    3. If the position was paid or unpaid
    4. Unofficial transcript for highest earned degree


    Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

    Benefits Marketing Statement

    By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

    Special Instructions

    Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

    If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

    You must limit your file name for any attachment to 40 characters or less.

    How to Apply

    ALL APPLICANTS MUST APPLY ONLINE ONLY

    We will not accept application material received via fax, email, mail, or hand delivered.

    Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

    If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

    Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

    More information on the E-Verify program is available at www.dhs.gov/E-Verify .

    Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

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