DESK SERVICES COORDINATOR

Location
Wisconsin, United States
Salary
Salary Not Specified
Posted
Jul 21, 2021
Employment Type
Full Time
Job no: 237754-AS
Work type: Onsite, Staff-Full Time
Department: U HSGEVENT MANAGEMENT
Location: Madison
Categories: Academic Advising, Student Services/Support



Position Summary:

The Division of University Housing is committed to providing an exceptional workplace for its workforce of approximately 450 career staff members and over 1,500 students. University Housing provides an inclusive and safe working environment that promotes engagement, empowerment, and professional development. University Housing operates nineteen residence halls across the University of Wisconsin-Madison campus, providing a home to over 8,000 undergraduate students. We also operate three apartment communities, serving about 3,000 graduate students, academic staff, postdoctoral researchers, faculty, and their families. In addition, we manage seven dining venues across campus, and provide conference group and youth camp housing throughout the summer months.

University Housing is divided into five main departments: Administration, Dining & Culinary Services, Residence Hall Facilities, Residence Life, and University Apartments. Whether we're launching new academic support services, testing out a new recipe, renovating resident rooms, organizing welcome events, cleaning our facilities, or inviting a new summer youth camp to campus, everything that we do is to support the mission of the University and fulfill University Housing's goal to be, "The place everyone wants to live."

Residential Operations is part of the Division of University Housing of the University of Wisconsin-Madison. As a student service, the University residence halls provide quality living and learning environments and programs to over 7,800 undergraduate student residents. Residence Life is responsible for the student and professional staff and programs that creates an inclusive academic and learning environment for over 7,800 undergraduate student residents.

The Desk Services Coordinator, under the general supervision of the Assistant Director of Residential Operations, provides quality customer service operations during the summer Conference Season and the Academic Year. This position is primarily responsible for the management of Desk Services administrative processes, including hiring, training, and staff development.

The University Housing Administrative departments provide residential accommodations, programs, and services to actively support the mission of the University; meet the needs of students, families, staff, and guests; and foster the development of residential communities. University Housing houses over 8,000 students in Residence Halls across campus and 3,000 residents in University Apartments.

University Housing is an essential services provider and all University Housing employees are part of this commitment to our residents and guests. University Housing is unique from many other state agencies and university departments because we cannot close as our services must be maintained at all times.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

Bachelor's degree required

Minimum Years and Type of Relevant Work Experience:

At least one year of experience, post bachelors, in hospitality or higher education required
Experience supervising students required
Experience working with Residence Hall Front Desk operations preferred
Experience working within University Housing preferred

Additional Information:

Primary schedule below. Schedule alterations as operations and position expectations demand.

Monday through Friday, 7:45am to 4:30pm. Afterhours and weekend work will be required as operationally needed.

This is a full-time, twelve month, academic staff professional appointment. The starting minimum annual salary is $42,327.50 plus an additional $1,500 in professional development funds and a competitive retirement and benefits package.

Official transcripts are required of all finalists.

Department(s):

A850800-UNIVERSITY HOUSING/EVENT MANAGEMENT

Work Type:

Full Time: 100%

This position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Terminal, 12 month appointment.
This position has the possibility to be extended or converted to an ongoing appointment based on need and/or funding

Salary:

Minimum $42,328 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

To apply online, applicants must submit a cover letter, resume, and work history within the online application system.

Within the cover letter, please highlight the experiences listed on your resume, including hospitality and/or customer service experience, as well as your experience supervising staff.

Online applications must be received by 11:55pm on the deadline listed. Failure to submit complete application materials will result in ineligibility for this position.

A criminal background check will be conducted on all finalists.

Applications for this position may be considered for future vacancies within this department.

Contact:

Max Soderberg
maxwell.soderberg@housing.wisc.edu
608-263-7434
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

ASSOC STUDENT SV SPEC(T26FN)

Employment Class:

Academic Staff-Terminal

Job Number:

237754-AS

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Jul 21 2021 Central Daylight Time
Applications Close: Aug 5 2021 11:55 PM Central Daylight Time

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