Administrative Technician

Posting Details

Job Code/Title 81191 - H - Administrative Assistant GA 1 Position Number HU1491 Working Title Administrative Technician Department Technology Support Services Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Recruitment Pool All Applicants Anticipated Hiring Range $11.00 Campus MCV Campus Position Type Hourly Hours/Week 20-29 hours Normal work days Monday-Friday Normal work hours 9am - 3pm Job Category Administrative/ Secretarial/ Clerical Does this position provide patient or clinical services to the VCU Health System? No Does this position require a pre-placement medical assessment? No Is any portion of this position grant-funded? No Sensitive Position No Resource Critical Yes Description of the Job
The Administrative Technician is an hourly position at the VCUCard Office that will primarily assist staff with troubleshooting, maintenance and administration of the VCUCard. This position also serves as an office specialist that performs a wide range of office administrative duties including secretarial, clerical, customer service and support. Applicants will need to have a desire to work with computers as well as speaking with large groups or crowds. Job duties can include, but are not limited to: •Assists staff with daily administrative operations, including the production and distribution of ID cards, cleaning tasks and office organization. •Performs secretarial/clerical duties including departmental correspondence and reports using available software applications. •Performs cashiering responsibilities using POS system. •Uses Image Now to scan department records, forms, and daily deposits. •Assists with special cardings and other customer service events by answering customer questions, checking-IDs, as well as maintaining line flow and crowd control. •May provide lead support during department cardings or events such as Graduate School Orientation or VCU Health New Hire Orientation in absence of senior staff. •Answers incoming phone calls and troubleshoots customer issues. •Assists with shredding sensitive customer data and technology •Troubleshoots some office equipment. •Trains under Senior Service Technician to gain knowledge of office policies, rocedures and logistics. Required Qualifications
•1-2 years minimum experience in a professional customer service role or demonstrated proficiency in skills required for the position. •1-2 years minimum work experience or coursework in business and/or accounting, at a college level. •Proficient computer skills and an apparent aptitude for learning. •Ability to absorb information and quickly apply lessons learned to required tasks or goals. •Demonstrated high level of organizational and problem-solving skills with excellent attention to detail. •Ability to work independently, under pressure, on complex assignments and prioritize tasks to help meet department deadlines. •Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU . •Ability to work 9-3pm, Monday-Friday Preferred Qualifications
•Demonstrated experience providing excellent customer service. •Cashiering and/or cash handling experience, especially with a POS register. Job Open Date 07/21/2021 Remove from posting on or before Open Until Filled Yes Special Instructions to Applicants Additional Information Quick Link https://www.vcujobs.com/postings/108110 Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you available to work a shift from 9:00 am to 3:00 pm?
   • yes
   • no

Optional & Required Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter/Letter of Application
2. Other Document