Specialist, Library Circulation
Requisition ID: req3243
Job Title: Specialist, Library Circulation
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: Works outside the normal workweek schedule to support library operations, as scheduled, including weekends.
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes.
With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision.
We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description.
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
The Specialist, Library Circulation primarily performs various duties within the circulation area, while providing excellent customer service. The position strives to provide an optimal user experience accessing the library’s materials, systems, facilities, and services.
Core Competencies Required
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Positive Approach, Quality Orientation, Leveraging Feedback, Communication, Planning and Organizing
ESSENTIAL JOB FUNCTIONS
Performs carious duties within the library circulation area, including checking in/out materials; renewing materials; re-shelving materials; shelf reading; shifting; creating patron records; working on the semester book list; creating book cards; processing and packing/unpacking OhioLINK items; and assisting patrons in the 105 computer lab.
Participates in monthly displays. Assumes general responsibility for circulation operations, subject to management overview and supervision. Assists with projects, as directed. Supports library initiatives with regards to social media postings and content sharing, as directed.
Provides assistance and support to library patrons and guests. Utilizes library software systems to retrieve and enter data. Instructs customers in the use of library systems and equipment.
Provides general information on the use of library facilities and services. Refers patrons to Librarians and other departments for assistance, as needed. Resolves customer, operational, and administrative issues.
Diversity, Equity, and Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
OTHER DUTIES AND RESPONSIBILITIES
Attends all required department meetings and training.
Communicates any concerns related to building operations to appropriate contacts.
Works outside the normal workweek schedule to support library operations, as scheduled, including weekends.
Regular, predictable, and punctual attendance is required
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks.
Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls.
Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 10 pounds.
Normal library working conditions
Knowledge, Skills, and Abilities
Knowledge of: standard library circulation practices and procedures; standard office practices; effective customer service techniques; Microsoft Office.
Skill in: quality customer service; performing administrative duties; operation of computer systems and office equipment, including computers and printers; use of the Internet; demonstrates adequate skills in verbal and written communications; data entry; application of job software programs.
Ability to: provide basic assistance and support to functional area of responsibility; develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgement; effectively work with persons of varying cultures and diversity; exhibit a pleasant public manner and telephone etiquette; work independently with little supervision and in teams, as designated.
Associate’s Degree in related field. Two (2) years’ experience in customer service. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
An appropriate combination of education, training, coursework and experience may qualify a candidate.
Preferred Qualifications: Library experience; some familiarity with library data systems
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