IT Systems Support Specialist

Position Information

Career Opportunity Number 21-095 Position Title: IT Systems Support Specialist Location Administrative Center Position Type: Full-Time Class Category Classified Staff Job Open Date 07/20/2021 Job Close Date 08/03/2021 Open Until Filled No Initial Screen Date: 08/06/2021 Minimal Qualifications:
• Associate degree (A.S., A.A.) or two-year technical certificate in computer science or related area.
• One (1) year IT support or related experience.
• Minimum Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Preferred qualifications:
  • Experience in implementation of system and infrastructure technologies
  • Experience maintaining and monitoring systems and technologies in the systems and Infrastructure department
  • Experience updating systems and infrastructure software and hardware configurations
  • Experience supporting and troubleshooting incidents reported by stakeholders
  • Ability to communicate effectively with internal and external stakeholders
Work Hours
Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. Compensation Starting pay is $41,667 to $50,000 annually. (Range 6C). Competitive benefit package is included. Special Instructions to Applicants
Cover letter, resume, and transcripts are required and must be attached to the online application to receive any consideration.

Class Summary
This is the first level in the Information Technology series. The Systems Support Specialist assists the IT (Information Technology) engineers in supporting the college’s various technologies provided by the Systems and Infrastructure department.

* EOE /M/F/Vet/Disabled Typical Essential Duties

  • Support the implementation of system and infrastructure technologies
  • Maintain and monitor systems and technologies in the Systems and Infrastructure department
  • Update systems and infrastructure software and hardware configurations
  • Support and troubleshoot incidents reported by stakeholders
  • Participate in projects assigned by the director
  • Communicate effectively with internal and external stakeholders

• Technology troubleshooting techniques;
• Customer service principles;
• Applicable hardware, software, media, telecommunications, and/or related equipment;
• Windows operating systems. Skills
• Troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems;
• Providing customer service;
• Using a computer and related software applications;
• Training users on applicable hardware, software, peripheral devices, and/or other related equipment;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information. Positions Supervised
* No staffing table positions. Physical Requirements
Positions in this class typically require: climbing, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Licensing Requirements
None. Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education you have as conferred through an official transcript?
    • Have not completed High School/GED
    • High School/GED
    • Associate's degree
    • Bachelor's degree
    • Master's degree
    • Doctorate degree
  2. * How much full-time, directly-related work experience do you have in Information Technology, audio/video, web applications, & software applications, as supported by the employment history listed on your application?
    • none
    • less than 1 year
    • between 1 and 2 years
    • between 2 and 3 years
    • between 3 and 4 years
    • between 4 and 5 years
    • 5 years or more
  3. How did you learn about this position?
    • Academic Keys
    • Chronicle of Higher Education
    • Craigslist
    • Diverse Issues in Higher Education
    • Dos Mundos
    • Employee referral
    • Facebook
    • HigherEdJobs
    • Indeed
    • Inside Higher Ed
    • Kansas City Call
    • Kansas City Globe
    • Kansas City Hispanic News
    • LinkedIn
    • MCC Website
    • Monster
    • Other Source
    • Twitter
Optional & Required Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. Transcript 01
Optional Documents
  1. Transcript 02
  2. Transcript 03
  3. Transcript 04
  4. Transcript 05
  5. Letter of Recommendation 01
  6. Letter of Recommendation 02
  7. Letter of Recommendation 03
  8. Other Document 01
  9. Other Document 02
  10. Other Document 03
  11. Other Document 04

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