As an IT senior management team member, the Director of Enterprise
Systems participates in strategic planning for the IT department,
and plans, budgets, and manages development and maintenance of
Skidmore's technical enterprise environment. This position provides
leadership, direction, and vision to ensure the information systems
environment is designed, installed, maintained, monitored and
enhanced as needed to support the College's ongoing and efficient
operation. The Director also is responsible for overall project
management of many of the initiatives related to improving the
College's IT and is an IT department and college liaison to various
internal and external groups regarding current and future uses of
IT technologies for various College constituents.
This position directs and supervises the Enterprise Systems team
which is comprised of the Applications, Web Development and
Database Administration units. In directing and supervising these
staff, the Director ensures they recommend technologies that best
help the College achieve its strategic goals while balancing
available technical and financial resources.
Occasionally, the Director of Enterprise Systems directly provides
the support services of any of the functions underneath it. This
position routinely requires being "on call" outside of normal work
hours, to address any emergency needs that arise impacting the 24/7
operations of the Systems. It also has a responsibility to respond
to communications and requests related to general IT issues and
needs that arise outside of normal work hours. On occasion, this
position requires work outside of normal work hours, especially
when system upgrades, changes, or outages are underway.
1. Operations Management
a. Negotiates, secures, and manages contracts with
vendors/contractors providing IT products and/or services
b. Measures, tracks, and reports on Systems and Enterprise Systems
performance and results driving efficiency and continual process
c. Identifies, trouble-shoots and eliminates operational roadblocks
hindering the team's workflow and performance.
d. Implements process changes and improvements to maintain and/or
enhance the quality of results.
e. Implements policies and procedures and ensures compliance with
f. Improves/streamlines procedures to maximize the use of available
a. Communicates strategic direction, objectives, goals, and
performance expectations to team members. Provides team members
regular updates on the IT department's progress with respect to
plan (eg., via daily interaction and regular one-on-one and
departmental meetings with team members). Sets "stretch" goals and
performance standards. Determines and communicates/clarifies
Infrastructure team workload priorities.
b. Ensure staff coverage in areas of support during the hours of
c. Establishes a supportive work environment that meets the
reasonable needs of the Enterprise Systems team members.
d. Ensures department is adequately staffed to achieve its goals.
Recruits and hires Infrastructure staff members. Participates on IT
selection committees to select and hire staff in other IT
e. Sets/approves team members' work schedules and assigns/delegates
work to team members.
f. Works with IT staff to develop effective, responsive and
proactive skills and practices to be used when consulting with the
campus community. Encourages and assists staff in exploring
innovative ways in which technology can be used to enhance the
strategic mission of the College. Maintains a high level of
understanding of the diverse technologies supported by the team,
and the ways in which these technologies can be applied to achieve
strategic goals. Ensures the ongoing professional development and
mentoring of team members, including their technical and managerial
skills, and general knowledge about the field and current practices
in their various areas of expertise.
g. Monitors Enterprise Systems team members' performance and tracks
results. Manages team member performance issues; determines and
takes corrective action to address staff performance issues.
Ensures Infrastructure staff compliance with policies and
h. Recommends and implements changes to the team structure and/or
team members' roles.
3. Strategic Planning
a. Continuously identifies and remains aware of the systems needs
by trouble shooting and addressing issues as they arise; attending
and participating in meetings; managing IT projects; serving on
committees, surveying, etc. Meets with a variety of College
constituencies to improve institutional efficiency and/or quality,
and enhance the use of IT; allocates resources strategically to
pursue those opportunities.
b. Continuously researches and explores new technologies and their
application (e.g., by benchmarking best-practices; reviewing blogs,
journals, and industry publications; participating in professional
organizations; attending industry-related conferences).
c. Advocates for upgrades/changes when needed, to build, maintain
and improve operations and meet constituents' needs.
d. Understands Skidmore's strategic goals and how the IT department
supports and promotes them.
e. Works with the IT senior management team to develop IT strategic
plans, policies and procedures.
f. Develops strategic plans, policies, and procedures for
Infrastructure. Where applicable, ensures that constituents'
views/needs are considered and addressed in setting policies and
g. Leads and participates with project teams (IT and
interdepartmental) in developing strategic plans to implement IT
department and College initiatives. This can include Campus-wide
technology initiatives such as the migration to new systems; and
new building construction for academic and administrative spaces.
Promotes and participates in shared decision making with
constituents on key technology decisions.
4. Budget Development and Management
a. Analyzes budgetary historical data, researches and analyzes
resource costs, and develops budgetary projections.
b. Develops, implements and manages the Enterprise Systems
operating and capital budgets.
c. Has a significant hand in managing the renewals of software for
d. Develops and maintains effective relationships with vendors.
Works with vendor representatives to develop cost estimates and
e. Operates within the College's guidelines to develop, enhance,
and manage budget issues including operating budgets, capital
projects, and grants.
f. Works with the other IT senior management team members to
develop, implement, and manage the IT department operating and
5. IT Department and Skidmore Liaison
a. Serves as a liaison of the IT department and/or College to
various appropriate internal and external constituencies (e.g., IT
systems development and implementation project teams; policy
committees; Academic Staff Committee; EDUCAUSE; NERCOMP; SIGUCCS,
UCTG, NY6, etc.).
b. Communicates and collaborates with various College constituents
to identify and meet their academic, pedagogical, and other IT user
needs, and to explore ways to enhance services.
c. Provides constituents instruction and consultation in the
effective use of IT technology (e.g., by conducting one-on-one
training or IT-sponsored workshops; orienting new faculty to the
use of IT; developing and delivering customized training to meet
specific IT user needs).
d. Assesses constituents' needs and investigates technologies that
will help them achieve their goals.
Judgment, Discretion and Complexity
This position requires a high level of technical competency. It
requires an understanding of and familiarity with SaaS, Databases,
Reporting, Interfaces and Analytics technologies as well as latest
trends and best practices. Knowledge of IT security as it applies
to applications, procedures and system configurations is needed.
The ability to design interconnected applications environments is
required. The ability to plan strategically and at a High-level
along with experience executing on strategic plans and training is
a requirement. The ability to analyze technical problems and devise
technical and/or procedural solutions is required. This position
requires the ability to manage relationships with stakeholders as
well as a user community comprised of faculty, staff and students.
Complies with all College governance, standards, policies and
Relationships and Resource Management
Routine interactions with operational department heads such as the
Director’s of Institutional Planning, Finance, Human Resources,
Residence Life and Campus Safety. Regular interactions with other
department heads looking for information about Enterprise Systems
or its projects. Consistent interaction with the user community
over Card Systems, ERP, HCM and reporting/analytics systems. Having
the ability to plan for projects to take place during the times
with decreased activity and manage the projects that need to take
place yearly is necessary. The position will serve as the IT point
of contact for many college system integration or implementation
projects. The position will serve as the escalation point for
issues that arise within the applications infrastructure. A
dedication to maintaining customer service during and outside of
standard business hours is required. An extremely high level of
commitment and results-orientation is required to ensure best
outcomes and to instill confidence of internal stakeholders.
Section 6: Qualifications and Competencies
Bachelor’s Degree in IT or a related field from a
regionally accredited institution is required. Advanced degree
preferred. Familiarity with ERP solutions, SaaS and
analytics/reporting systems highly desired.
- Knowledge of SaaS required
- Knowledge of Interfaces
- Ability to design information systems environments highly
- Five (5) years of experience in IT required
- Two (2) years of formal management/leadership experience
- Excellent verbal and written communication skills are
- Experience in providing excellent customer service
- Experience providing data reporting and KPI’s measuring
- Knowledge of incident response desired
- Knowledge of IT Security best practices and protocols
- Experience managing service level agreements as a vendor or
- Demonstrated initiative, and flexibility
- Demonstrated ability to remain calm in stressful
- Ability to manage a department with expectations of 24/7
Commensurate with experience
Required documents needed to apply:
Skidmore College is committed to being an inclusive campus
community and, as an Equal Opportunity Employer, does not
discriminate in its hiring or employment practices on the basis of
race, color, creed, religion, gender, age, national or ethnic
origin, physical or mental disability, military or veteran status,
marital status, sex, sexual orientation, gender identity or
expression, genetic information, predisposition or carrier status,
domestic violence victim status, familial status, dating violence,
or stalking, or any other category protected by applicable federal,
state or local laws.
- On-line application
- Cover Letter
- List of Three References
Employment at Skidmore College is contingent upon an acceptable
background check result.
CREATIVE THOUGHT MATTERS.