RESERVES TECHNICIAN

RESERVES TECHNICIAN

Req #: 193072 Department: UW LIBRARIES Job Location: UW Bothell Posting Date: 07/19/2021 Closing Info: Closes On 08/02/2021 Salary: $2,956 - $3, 916 Union Position: Yes Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs.
For detailed information on Benefits for this position, click here.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

The University of Washington Bothell is the fastest growing public university in the state of Washington. We provide a leading-edge student experience grounded in hands-on learning, close relationships with faculty members as teachers and mentors, and staff dedicated to student success. The academic work of the campus focuses on cross-disciplinary research and creative practice, connected learning, and community engagement. UW Bothell’s current enrollment is approximately 5,000 students. A majority of those students are first generation college attendees or are from underrepresented groups; approximately 92 percent are from Washington. Located in the Seattle metropolitan region, UW Bothell builds vibrant regional partnerships, creates and disseminates new knowledge, and prepares students for leadership in the state of Washington and beyond.

Diversity is a core value of University of WA Bothell. We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. At UW Bothell we actively work to eliminate barriers and obstacles created by institutional discrimination.

The UW Libraries has an outstanding opportunity for a Reserves Technician.

This position provides user-centered quality service to the UWB/CC campus community and to the public and performs library technical tasks in support of Course Reserves and Circulation services. Regular hours are 8:00 a.m. - 5:00 p.m. Monday - Friday, but occasional weekend or evening shifts may be required.

RESPONSIBILITIES

Reserves Service Desk

• ·Provides equitable, quality, library user-centered service to a diverse campus community as the first point of contact.
• Interprets and explains Reserve policies and procedures to internal and external library users; answers basic questions regarding copyright and fair use; refers complex situations to Reserves Supervisor or Head of Collections.
• Troubleshoots and resolves Reserve problems and user concerns; consults with appropriate staff as needed.
• Communicates effectively and works collaboratively with faculty and staff to ensure prompt availability of Reserve materials.
• Reports all problems, issues, and exceptions to normal Reserve policies to Reserves staff; refers exceptions to normal Reserve policies to the Reserves Supervisor, Reserves Lead, or Head of Collections as necessary.
• Provides faculty with best options for course materials such as electronic readings, direct links to online content, course packs, physical materials, Canvas, and other courseware systems.
• Assists with Course Reserves training for library staff.

Reserves and Materials Processing

• Orders required textbooks and other materials for Reserve and general collection using specific knowledge of rules and codes; seeks approval from library selectors or Head of Collections as required. Tracks orders; maintains and updates internal records using complex automated systems; submits status requests to Acquisitions & Rapid Cataloging Services as needed.
• Processes requests for electronic readings. Searches full-text availability; checks license terms for restrictions; digitizes readings using Acrobat Pro and Photoshop.
• Processes physical materials for Reserve. Verifies and updates item records for new materials; creates temporary records for faculty-owned copies; places work orders and recalls on library materials; tracks and monitors requests; adds/removes materials to/from Reserve. Creates, maintains, and updates spreadsheets; creates course reserve records and reading lists; tracks publishing in the UW Libraries Search catalog; provides quarterly list of records to Database Management Section for deletion.
• Ensures Reserve materials are properly marked; maintains Reserves shelves for accuracy.
• Keeps Reserves Specialist Supervisor informed of lost, missing, or damaged materials. With approval from the selector or Head of Collections, orders replacement materials.
• Assists with processing physical and streaming media requests.
• Assists with updating Reserves processes on Staffweb.
• Assists with compiling quarterly Reserves statistics and data as needed.

Circulation Service Desk

• Under the direction of the Access Services Manager and Head of Public Services, provides equitable, quality, library user-centered service to members of the campus community and to the public.
• Provides routine assistance to library users via phone and in person, answers questions regarding circulation, study rooms, document delivery, media, and Reserves.
• Performs routine to complex circulation tasks including checking books in and out, booking and canceling study rooms; assisting with holds, recalls, and renewals; answering informational and directional questions.
• Understands and can explain Library policies and procedures, rules and service policies.
• Assists library users with general reference questions using basic tools; refers library users to appropriate employees for other services.

General Library and Cross-Unit Support

• Works strategically and collaboratively within and across functions and units. Participates in individual, unit, and library project work in order to facilitate and improve library processes, activities, and services.
• Understands and abides by the Libraries Personal Communication Responsibilities. Communicates appropriately, effectively and positively.
• Plays an active role in staying informed and participating in Libraries and unit meetings, activities, and events.
• May provide occasional support for other library units including opening and closing the Library.
• Serves on UW Libraries, Campus Library, and other institutional committees as needed.
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• High school graduation or equivalent AND three years of applicable library technical experience, including one year beyond the entry level OR equivalent education/experience.

ADDITIONAL REQUIREMENTS:

• Demonstrated ability to explain complex procedures and policy in writing, in person, and over the phone.
• Ability to prioritize workload and perform effectively under pressure of priorities and deadlines.
• Excellent attention to detail, thoroughness, and accuracy.
• Ability to work independently and as part of a team.
• Ability to problem-solve and use good judgment in decision-making.

DESIRED:

• Experience with scanning equipment and software, streaming technology, and Microsoft Office Suite.
• Familiarity with print resources, bibliographic tools, and online research databases
• Ability to accurately type minimum of 40 WPM

CONDITIONS OF EMPLOYMENT

• Requires continuous keyboarding, scanning, and repetitive motion of hands/wrists up to 8 hours per day.
• Requires physical handling of library materials, including lifting, pushing/pulling carts, or carrying materials up to 40 pounds.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .



Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .

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