Program Assistant 3


Posting Number: 0601113-C Position Type: Classified Special Notes to Applicants:
As a condition of employment, all new employees are required to be compensated via direct deposit.

LBCC is an Equal Opportunity Educator and Employer.

LBCC offers a pay incentive to eligible employees who demonstrate proficiency in conversational Spanish when evaluated and formally certified by a college-approved professional or agency. Eligibility to apply for and receive bilingual pay incentives for Spanish and languages other than English are subject to the provisions of Administrative Rule 6025-06. For more information, please LBCC Bilingual Pay Incentive Administrative Policy or the Classified Association Agreement .

Position Title: Program Assistant 3 Division/Department: University Partnerships Location Albany Campus, Albany, OR Job Summary:
Coordinates and implements the work of the University Partnerships program, including maintaining and creating university articulations and Degree Partnership Program ( DPP ) student recruitment, registration, and retention. Provides direct student support for program navigation and academic progression, referral monitoring, and intervention for students, communication, and events. Required Qualifications:
Education and Experience: Position requires an AA/AS degree, and at least one-year experience working in customer-facing support services. Position requires at least one year of demonstrated proficiency in maintaining, operating, and editing workflows and back-end functionality of Banner, or similar information system, or customer service management software. Position requires demonstrated experience in managing complex process involving data, and a demonstrated ability with public presentations, and in small-group student or client consultations. An equivalent combination of education and experience that enables full performance of the job may substitute for degree requirement.

Licenses and Certificates: Requires a valid Oregon driver’s license or access to transportation to attend required off-site program promotions and orientations.

Knowledge and Skills: Must have strong leadership skills and the ability to build and maintain relationships. Requires excellent interpersonal skills. Must have strong organizational, planning, communications, customer relations and phone skills. Requires experience with, and commitment to, working with low-income families and individuals. Requires current skills in the use of electronic, internet and web-based communications, including website maintenance. Experience in customer service and/or direct delivery of student services is required. Must be an effective public speaker and be comfortable in front of people and delivering presentations. Must have resourcefulness in identifying support services for students, and the ability to form strong partnerships with a range of organizations, as well as resource partners on campus and across the community. Must demonstrate a commitment to diversity, social justice and inclusivity. Requires a basic understanding of FERPA regulations and guidelines.

Abilities: Requires the ability to independently perform the duties of the position efficiently and effectively. Requires excellent interpersonal, verbal and written skills. Requires the ability to plan, organize, and prioritize work in order to meet schedules and timelines. Must be customer/client focused and solution oriented. Must be able to learn, interpret, explain, and apply knowledge of college and community organization operations, programs, functions and special department terminology. Requires ability to quickly adopt and adjust to various technology and web-based platforms, learn new platforms, and engage in effective technical troubleshooting with a variety of programs and platforms. Requires the ability to revise and maintain established procedural systems and controls. Requires the ability to communicate both formally and informally with a wide range of contacts both inside and outside the college setting. Must be able to work respectfully with individuals of all cultures, backgrounds, perspectives, and abilities.

Preferred Qualifications:
Bachelor’s Degree. Work experience in a collegiate setting. Proficiency in written and oral communication in Spanish. Proficiency in a student retention software such as Aviso. Knowledge of collegiate operations, policies and procedures.

Physical Requirements and Working Conditions:
Physical Skills and Abilities: Position may require occasional lifting of light to medium weight materials (10 to 50 pounds) when setting up equipment and supplies for orientations and presentations. Requires ability to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers. Must be able to communicate effectively with the public, staff and students in person and over the phone.

Working Conditions: Work is normally performed in an office setting with little or no exposure to health and safety hazards. Occasional late or early hours. Substantial time is spent working at a computer. This position is designated as having a non-standard work routine, as described in the IACE Agreement in Article 20A. This means that there is work assigned occasionally on evenings and non-contract days and some days are of uneven work length. Essential Duties:
Provides support for students entering the Degree Partnership Programs ( DPP )

  • Develops and monitors infusionsoft email campaigns for prospective students.
  • Answers questions and navigates the process with prospective and newly admitted students.
  • Conducts DPP information sessions and recruiting events on and off campus.
  • Provides an overview of the program, admission requirements, application process, new student orientation, and course registration information.
  • Responsible for entering students into Banner for the Degree Partnership Program, effectively admitting and matriculating students into Linn-Benton Community College ( LBCC ).
  • Attends off-campus START sessions during the summer and term orientations at OSU . Provides academic advising to DPP students at Oregon State University ( OSU ) START sessions. Interprets placement test results including the alignment of LBCC courses with OSU courses, and assists students with scheduling needs.
  • Attends off-campus orientation sessions at other partner institutions as appropriate.
  • In cooperation with the Transcripts office, performs transcript evaluations for incoming students.
  • Gives campus tours to prospective students and family members.

Provides support for current students enrolled in the Degree Partnership Program

  • Advises DPP students on course selection at LBCC and at partner institutions as appropriate. Uses online articulation tables to determine course equivalencies.
  • Enters and verifies pre-requisite overrides for DPP students.
  • Using knowledge of college processes, procedures, rules and regulations, problem-solve with students around progression challenges and barriers. Ensure students know their next step after seeking assistance. Respond to unexpected situations with creativity and composure by assessing college resources for a solution. Focuses on practical solutions to addressing barriers to academic progression.
  • Maintains knowledge of current policies at Oregon State University ( OSU ), Western Oregon University ( WOU ), and Oregon Tech, and other partners to allow problem-solving with students around progression challenges and barriers.
  • Provides a welcoming and friendly environment that focuses on positive interactions. Works directly with LBCC staff and faculty to ensure students’ academic needs are met. Must be friendly, empathetic and encouraging in order to assist a diverse spectrum of students to navigate college processes. Displays flexibility and creativity in supporting student needs. Displays openness and commitment to inclusiveness, equity, and universal design.
  • Connects students to appropriate faculty members or managers for counseling, problem solving, advising, and/or immediate intervention and referral. Assists students in self-management until other services are available.
  • Serves as the academic advisor and main point of contact for students who are attending college (post HS graduation) at Oak Creek Correctional facility. Delivers a variety of services to students regarding processes and procedures of course selection, registration, skills and resources and works within the rules of Oak Creek and LBCC .

Develops, monitors, and maintains articulation agreements and curricular guides at DPP and other partner universities

  • Reviews, edits, and maintains the college-wide advising guides for OSU and other university partners. Monitors articulation college-wide with Oregon State University and other university partners. Audit course and curriculum changes to assure alignment consistency with university partners for transfer programs and contact appropriate advisor or faculty at the partner school to confirm changes. Alerts the dean when course articulations change.
  • Coordinates meetings between partner universities and LBCC faculty to facilitate and maintain articulation agreements.
  • Coordinates and maintain the visit schedule for advisors visiting from partner institutions.
  • Maintains current knowledge of LBCC and OSU Banner as well as staff contacts at all partner schools in order to retrieve and process information regarding DPP students.
  • Applies criteria to evaluate proposed new articulation agreements, and works with staff at partner institutions to develop planned articulations.
  • Creates data reports from the Cube, the Student Clearinghouse, and partner institution datasets to evaluate student progress, patterns of student use, and the value of potential program paths.

Coordinates publicity and marketing for DPP

  • Maintains and monitors membership to various DPP email lists for recruiting and retention.
  • Works with admissions staff to identify potential students for recruitment.
  • Develops, maintains, and updates DPP social media.
  • Coordinates and plans DPP advising events, application workshops, and scholarship essay workshops.
  • Maintains DPP website.

Supports faculty and management for variety of Academic Progression program needs

  • Works as an enrollment expert at the New Student Start as scheduled.
  • Supports program review efforts and strategic planning in University Partnerships.
  • Cross-trains in international programs to support international students in transfer.

Supports other staff in using Banner and Aviso, trains as needed, and provides backup support as appropriate. Performs other related duties as assigned.

Applicant Instructions:
Applicant Instructions: Please complete the online application and upload or attach the following required documents:
  1. Resume
  2. Cover Letter
  3. Academic Transcript(if needed to meet required qualifications)

Transcripts from a non-U.S. college or university must be accompanied by an international credential agency evaluation. Please see “Academic Transcript Information” on Employment Opportunities home page for more information and a list of agencies which perform this service.
Applications are reviewed for minimum qualifications. In order to be considered, your application must clearly show you meet the minimum qualifications for this position.

U.S. Veterans will need to attach proof of honorable discharge (Form DD-214, Copy 4) to their application to qualify for veteran’s consideration. Proposed Start Date: 08/23/2021 Full-time or Part-time Full-time, 1.0 FTE, 245-day, Fiscal Year, Contracted Position with Benefits Number of hours/week: 40 Posting Date: 07/20/2021 Closing Date: 08/04/2021 Open Until Filled: No Salary Grade 17 Salary/Rate
Starting annual salary is $44,434 plus comprehensive benefits. Amount will be prorated based on the number of days remaining in the contract year. Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this position? Please select one.
    • Mid-Valley Sunday Newspaper
    • Lebanon Express Newspaper
    • Oregonian Newspaper
    • Latinos in Higher Education
    • HERC-Higher Education Recruitment Consortium
    • Chronicle of Higher Education Online
    • State Employment Department
    • LBCC Employment Opportunities Website
    • Eugene Register Guard Newspaper
    • Other Online Website (specify below)
    • Other (specify below)
  2. If you selected other above, please specify the website or other resource from which you learned of the position.

    (Open Ended Question)

Required Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Academic Transcript
  2. U. S. Veteran Proof of Honorable Discharge DD-214, Copy 4

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