The Assistant Vice President ( AVP ) of Students accounts is
responsible for providing leadership and direction in a complex and
fast-faced environment for the Office of Student Accounts. This
challenging role is tasked with coordinating efforts of the unit in
conjunction with the Enrollment Management team leadership to
identify and implement new initiatives to streamline
operational/system efficiency, support the development of new
programs, while also provide superior customer service.
•Responsible for the development, implementation, and management of
all activities and systems related to student accounts to insure
integrity of the operations and records. Collaborate with
Enrollment Management, and other offices to support the recruitment
and retention goals of the University.
•Represent the department with regard to technical system
optimization and capabilities.
•Overall responsibility for all student and third party billing,
cashiering, collections, payment plans, financial aid disbursements
•Develop and maintain a strategic staffing model for Student
Accounts. Hire, train, supervise and evaluate department personnel.
Organize and assign duties and responsibilities for the effective,
efficient and timely completion of tasks and delivery of superior
•Collaborate with colleagues (Financial Aid, Registrar, Admissions)
to develop, recommended, and implement policies and procedures to
best serve the needs of the University.
•Communicate with and provide guidance to students and their
families with regard to student billing policies, processes and
procedures. Exercise discretion and professional judgement with
regard to the management of the office in response to customer
•Draft communication talking points for written, electronic and
web-site formats, insuring information remains current and
•Maximize utilization and deployment of technology tools to manage
the Student Accounts operation including PeopleSoft, SIRI Student
Accounts Dashboard, Nelnet Business Solutions, Ivy Chatbot,
•Coordinate, review and, as applicable, authorize rules, rates,
etc. for each career and term.
•Oversee the daily cashiering and deposit activity and ensure
controls are implemented and operating.
•Analyzes, develops, and implements applicable State and Federal
laws and regulations, university policies and procedures as it
relates to the operation of the Student Accounts office. Maintain
confidentiality of student information and ensure that staff
remains in compliance with FERPA .
•Responsible for the preparation and reporting of Student Accounts
information for the various internal and external reports required
by the University.
•Oversee the collections of delinquent accounts. Manage unclaimed
credit balances for remittance, including student outreach and
reporting to the State.
•Responsible for managing the budget for the Student Accounts
•Serve on various committees as appointed.
•Other duties as assigned by the Associate Vice President, Business
Services and Controller
•The AVP must prepare required reports and complete surveys to the
institution and government agencies as needed.
•The AVP will ensure that staff members are aware of and in
compliance with all Federal, State and University regulations
regarding the billing (including residency), receiving and
depositing of tuition and fees and other charges made to student
•The AVP will build programs that enhance customer service, foster
improvements in operating procedures and policies and encourage a
spirit of cooperative goal setting and mutual support among staff
in order to maximize productivity and job satisfaction.
•The AVP will oversee the daily operations, develop priorities and
goals while supporting strategic enrollment objective and the
academic mission of the University.
•The AVP will collaborate with Internal Audit and Policy,
Compliance and Internal Controls on control identification and
proposed testing measures to address objectives, scope and
documented risk objectives.
•Work collaboratively with the Vice Provost of Enrollment
Management leadership while interfacing with campus representatives
from the following offices: President, Provost, Vice Presidents,
Financial Management, Enterprise Application Services, as well as
external constituents, including, Attorney General’s Office,
collection agencies and legal counsel.
•The AVP will serve as the primary point of contact for the Student
•The AVP will practice and promote the need of cross department
training when necessary, to ensure that other areas represented in
1Capen are kept abreast of changes and updates and training
opportunities that are available for various touch points across
Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There
are personal rewards including comprehensive health and retirement
plan options. We also focus on creating and sustaining a healthy
mix of work, personal and academic pursuit – all in an effort to
support your work-life effectiveness. Visit our
to learn about our benefit packages.
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challenge and inspire each other to discover, learn and succeed.
Dedicated staff and engaged faculty collaborate to further
knowledge and understanding, and develop tenacious graduates who
are valued for their talents and their impact on global society.
Visit our website
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about the University at Buffalo.
University at Buffalo is an affirmative action/equal opportunity
employer and, in keeping with our commitment, welcomes all to apply
including veterans and individuals with disabilities.
•Bachelor’s degree is required, preferably in business, management,
accounting or a related field.
•A minimum of five (5) years of full time professional experience
in college student billing or accounting-related area, of which at
least two (2) years have been in a supervisory and managerial
•Master’s degree in business, higher education administration, or
•Experience supervising in a collective bargaining
•Motivated self-starter, with strong financial leadership,
communication, and organizational skills.
For more information, click the "How to Apply" button.