Academic Success Coach (10-Month Position)

Georgia, United States
Salary Not specified
Jul 20, 2021
Position Type
Executive, Other Executive
Employment Level
Employment Type
Full Time

Academic Success Coach (10-Month Position)

Job ID: 229601
Location: Georgia Southern - Savannah
Full/Part Time: Part-Time
Regular/Temporary: Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Savannah - Armstrong Campus

Department Information
0410201 - TRIO Student Support Services

Job Summary
This Academic Success Coach position is a 10-Month Staff position (August - May) serving the Armstrong (Savannah) and Liberty (Hinesville) Campuses. The Academic Success Coach will provide individualized outreach to TRIO Student Support Services (SSS) participants who are identified as at risk connecting them to relevant campus resources and supporting them on an ongoing basis. The Academic Success Coach will monitor and track the progress of TRIO SSS participants and develop working relationships with relevant campus resources. Additionally, the Success Coach will engage in data collection, data entry, and student development.

This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them which occurred on campus, in public areas bordering campus and in certain non-campus buildings owned or controlled (leased) by the University.

  • Perform related duties as assigned to support the mission of the University
  • Respond constructively to a wide range of student concerns, not all of which may be academic
  • Maintain an effective working relationship with students
  • Track students throughout semester to ensure continued use of support services and review student progress
  • Maintain student AIPs and progress notes in EAB Campus platform
  • Collaborate with professors and the Academic Success Center's Success Coach team
  • Participate in ongoing training and development with Academic Success Center's Success Coach team
  • Maintain current calendar for walk-in hours and student appointments
  • Stay current on events and trends related to academic intervention strategies and coaching relationships with students
  • Serve on University and departmental committees as assigned
  • Represent Academic Success Center TRIO Student Support Services at events as needed (including student orientation)
  • Coach and guide students in completing self-assessments
  • Work with students to create Academic Success Plan (AIP)
  • Establish and maintain communication with participants identified as at risk or failing a course(s) for academic intervention
  • Present group orientation sessions to students who are new to TRIO or academic intervention
  • Acclimate students to University policy on academic standing and intervention
  • Guide students through self-assessment to design and follow through on an Academic Improvement Plan (AIP)
  • Provide individual and/or small group coaching sessions to assist students in making progress on their AIPs
  • Link students to academic support services and other campus resources as appropriate

Required Qualifications
Educational Requirements
  • Bachelors degree in education, psychology, or related field

Required Experience
  • One (1) or more years of experience working in one-on-one settings in educational support, coaching, mentoring, or related environment

Preferred Qualifications
Preferred Educational Qualifications
  • Masters degree in higher education or related field

Preferred Experience
  • Prior Experience working in TRIO Student Support Services or similar projects for low-income, first generation, STEM, veterans, ESL or disabled students needing academic support in higher education
  • Experience working with Banner, Blumen, EAB and other widely used information/data collecting systems

Proposed Salary
$27,536 - $30,968

Required Documents to Attach
  • Please provide three (3) professional references in the Required Documents to Attach section on your application.

Knowledge, Skills, & Abilities
  • Consistently exhibit engaging customer service
  • Navigate web access and e-mail with or without reasonable accommodation
  • Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
  • Evidence of commitment to supporting the needs of students from underrepresented populations
  • Ability to maintain confidentiality and secure sensitive information
  • Ability to work independently and collaboratively
  • Ability to exercise discretion and confidentiality
  • Ability to relate effectively with participants, institutional personnel, and general public.
  • Ability to identify participants' needs for support services in order to make appropriate referrals

  • Adhere to University policies and procedures to meet Institutional goals and support the University's mission for student success
  • Knowledge of Microsoft Office applications.

  • Demonstrate commitment to inclusiveness by working well with diverse populations
  • Effective communication (verbal and written), organizational, time management, problem solving, public speaking, advising and counseling and human relations skills
  • Demonstrated commitment to equity, diversity and inclusion
  • Demonstrate appropriate organizational skills as required for specific position
  • Strong interpersonal/human relation skills

Apply Before Date
July 27, 2021

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by e-mail at .

For technical support, please call the Shared Services Center at (877) 251-2644 or

Conditions of Employment
  • Georgia Southern University is a Tobacco and Smoke-Free Community.
  • Successful completion of background investigation and legal authorization to work in the US prior to employment.
  • Must be able to perform duties and responsibilities with or without reasonable accommodation.

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity
Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information
  • Must be able to perform duties and responsibilities with or without reasonable accommodation.
  • Work generally performed in office environment
  • Work week may occasionally extend beyond 40 hours to evenings and weekends
  • May be required to travel occasionally
  • May be required to sit and enter data into computer for extended periods

Background Check
Standard and Education

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

To apply, visit