Administrative Assistant

Massachusetts, United States
Salary Not specified
Jul 20, 2021
Employment Level
Employment Type
Full Time

Administrative Assistant
Target Hire Date
08/02/2021 - 19 days to go
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The Office of Student Success (OSS) seeks a temporary Administrative Assistant to support daily operations in a hybrid work environment. This position will be partially remote (2 weekdays) and partially on-campus (3 weekdays) to start, with the understanding that the campus may return to full- time on-campus services and the role will adjust accordingly. This position will be the front line for interactions with students, families, faculty, and staff, and should have excellent written and oral communication skills. They will be responsible for administratively supporting the professional staff members within the Offices of Student Success and Student Care and Support, as well as acquainting students with all office resources and programs.

The ideal candidate will be detail-oriented, self-motivated, able to work independently and problem-solve creatively, and will have experience providing service to students and families in a fast paced college or university-based office environment. Experience working with people of varying backgrounds and maintaining sensitive information is preferred.

Job Description:

This position will be the front line of service interactions between the Office of Student Success and students, families, faculty, and staff. You will be responsible for general administrative support of the office, as well as occasional special project support.

Your Manager: Director, Retention & Student Success

Your Direct Reports: None

Your Student Workers: None

Your Key Responsibilities:
  • Serve as the primary coverage for the Student Success phone line, as well as multiple email inboxes and front desk coverage
  • General administrative support including, but not limited to records management, appointment scheduling, creating outreach campaigns, advertising student workshops and events, maintaining multiple web and social media pages, and maintaining stock of office supplies

Your Other Responsibilities:
  • Occasional assistance with data projects
  • Provide occasional assistance with other offices within the Enrollment division, including Student Financial Services and Enrollment Management Leadership
  • Other duties as assigned

Required Skills and Experience:
  • Strong written and oral communication skills
  • 1-3 years experience working in an education or customer service related field
  • Experience interacting with students and families from a wide variety of backgrounds
  • Comfortable with Zoom, Microsoft Office, records management systems
  • Ability to prioritize tasks independently in a fast-paced environment
  • Bachelor's Degree or equivalent combination of education and work experience

Additional Skills and Experience Preferred:
  • Basic understanding of FERPA
  • A strong background in customer service or a related field (client support, counseling, teaching or facilitating, etc)
  • Creative problem-solving skills
  • Experience in video creation and/or creating content for social media campaigns

Work Environment
  • Typical office environment
  • Ability to sit/type/use the phone for long periods of time
  • Ability to occasionally push/pull no more than 40lbs and lift no more than 15lbs
  • Ability to work in-office and remotely as office needs change (primarily in-office)

Grade of Position: T01N

Scheduled Weekly Hours: 36.25

Hiring Range: $24,999.98 - $26,166.67

To apply, please visit:

About Us
Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email:

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
Information on Emerson College staff grade range


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