Operations

Location
Oregon, United States
Salary
Salary Not specified
Posted
Jul 19, 2021
Employment Level
Administrative
Employment Type
Full Time


Operations & Technology Coordinator

Posting Number: R0003669
Location: Salem Campus

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Instructions for Applicants:

Please read the following carefully before beginning the online application process.

To be considered for employment at Willamette University, please complete our online employment application. Your application and all required attachments -- listed at the bottom of the page -- must be submitted for each individual job post that you are interested in applying for. If there is an application deadline, please ensure that your application is submitted by the deadline. Once you submit your application you will not be able to edit your application.

Position Summary:
As part of the admission operations team, the Operations and Technology Coordinator will support enrollment systems data integrity within Slate, the CRM for all recruitment efforts. Additional support will be provided to the admission communications team on creative projects and logistics, along with other administrative tasks as needed. This position requires a high level of attention to detail, initiative and problem solving skills, an ability to manage multiple projects, and effectively communicate with both internal and external audiences.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

JOB DUTIES

Database Maintenance
  • Coordinates inquiry card data entry or spreadsheet data uploads received after travel
  • Building and standardizing dataset upload templates for recurring use
  • Entry of recruitment data in Slate from multiple sources
  • Daily and weekly running of audit queries to ensure accuracy of database


Communication Logistics
  • Monitor ongoing communication efforts to track performance and measure efficacy
  • Provide creative support to communications team in development and production of marketing materials
  • Maintain inventory of print and travel materials for use by visit team and territory managers


Administrative Office Support
  • Support document intake and application processing throughout recruitment cycle
  • Cross-trained as DSO to support international enrollment efforts
  • Maintain departmental meeting agendas, notes, and document storage policies
  • Provide guidance to student ambassador team on Slate projects
  • Serve as backup for guest service by phone, email, and in-person
  • Proactively monitors and organizes office resources and supplies
  • Plans, coordinates, and executes efficient and effective office operations to ensure a pleasant, welcoming, and orderly office environment


Additional Responsibilities
  • Serve as primary point of contact for service requests submitted to WITS or facilities
  • Support internal technology needs (i.e. equipment support) when it is not necessary to involve WITS
  • Internal team membership
  • Safeguards the confidentiality of student, staff and university information by exercising discretion
  • Demonstrates the highest professional demeanor and ethical behavior while representing the University.
  • Admission staff members are expected to remain current in external market conditions and identify best admission practices
  • Performs other related duties as assigned


MINIMUM QUALIFICATIONS
  • Bachelor's degree OR in lieu of degree, a combination of education, training, and additional experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position will be considered
  • A minimum of two years of experience working in IT, admissions operations or related field
  • Excellent organizational and time management skills; able to manage and prioritize multiple concurrent projects and meet deadlines
  • Ability to prioritize, organize and work independently, or as part of a project team, to complete multiple tasks
  • Ability to quickly learn new applications and equipment
  • Ability to handle all activities and highly confidential information with patience, discretion, tact and a keen eye for detail while working with people from a wide variety of backgrounds
  • Excellent interpersonal/people skills with both individuals and groups and ability to interact with a diversity of people both in and out of University and at different levels of the organization
  • Strong written and oral communication skills
  • Competency in use of technology. Strong knowledge of Microsoft Office suite, and Google suite. Experience with data entry for computerized information systems. Willingness and ability to learn new technologies associated with the job
  • Ability to work accurately with many interruptions, and deal with a variety of tasks under pressure of deadlines
  • Ability to work well in a goal-oriented environment
  • Must be able to work independently, showing initiative and a high level of self-motivation. Must be willing to take on routine tasks and also accept complete responsibility for projects.
  • Models positive attitude, exemplary work ethic and professionalism
  • Experience working with populations from diverse backgrounds and the ability to effectively interact with a wide variety of people in a manner that positively portrays the University and its programs, personnel, and philosophy.
  • Successful clearance of a criminal conviction record check


Preferred Qualifications
  • Willingness to be flexible in work schedule.
  • Familiarity with private, residential liberal arts environments.
  • Previous experience in a college admission office.
  • Knowledge of Slate (or other CRM's, SIS's); skill in writing queries, report writing, and synthesizing data
  • Ability to identify potential process and workflow improvements.
  • Ability to derive insight from large amounts of data from diverse sources.
  • Experience with XSLT, XML, Liquid Markup, MS Excel, MS Access, SQL.
  • Working knowledge of data management best practices; possessing an understanding of digital strategy and current CRM trends.


Physical Demands & Working Conditions

Typical work is performed indoors in a normal office environment

Applications will be reviewed as received with the role remaining open until filled.

All University positions require that candidates submit to a criminal conviction record check prior to hire. Conviction does not automatically preclude candidates from being hired. Nature of conviction will be considered relative to the duties of the position.

You will need to upload the following two documents as part of your application materials in the "My Experience" section labeled Resume:
  • Cover letter addressing the required/desired qualifications and presenting any other applicant characteristics which deserve emphasis
  • Current Resume


‚ÄčIncomplete applications will not be considered.

Typical work schedule


Apply online at https://willamette.wd1.myworkdayjobs.com/en-US/willametteuniversityjobs/job/Salem-Campus/Operations---Technology-Coordinator_R0003669-1

Believing that diversity contributes to academic excellence and to rich and rewarding communities, WU is committed to recruiting and retaining a diverse faculty, staff and student body. We seek candidates, particularly those from historically under-represented groups, whose work furthers diversity and who bring to campus varied experiences, perspectives and backgrounds.

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