Associate CIO for Technology Infrastructure

Oregon, United States
Salary Not specified
Jul 19, 2021
Employment Level
Employment Type
Full Time

Associate CIO for Technology Infrastructure

Job no: 527307
Work type: Officer of Administration
Location: Eugene, OR
Categories: Executive/Management/Director, Information Technology

Department: Information Services
Appointment Type and Duration: Regular, Ongoing
Salary: Commensurate with education and experience
Compensation Band: OS-OA13-Fiscal Year 2020-2021
FTE: 1.0

Application Review Begins
Immediately, to ensure consideration apply by May 6, 2021; position open until filled

Special Instructions to Applicants
To be considered for this position, applicants must submit a completed application. Complete applications must include:

  • Online application
  • A resume
  • A cover letter indicating how you meet the minimum qualifications for the position
  • The names of at least three professional references, their e-mail addresses, and telephone numbers

    Any application missing the above documents/information may be considered incomplete.

    To ensure consideration, please submit your application materials prior to or on the listed review date.

    Department Summary
    Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

    Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

    The university is also proud of the newly announced Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation, and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

    Eugene is the home of the University of Oregon's main campus. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, winemaking, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

    Position Summary
    Reporting to the Vice Provost/Chief Information Officer, the ACIO is directly responsible for providing leadership and direction to the Technology Infrastructure group within Information Services supplying design/architecture, installation, maintenance, operation, and support for the University's enterprise systems; data center operations; data, voice, and video network; and telecommunications infrastructure. The ACIO is also directly responsible for research computing services within IS, including high performance computing. The ACIO will assume overall responsibility for developing and maintaining the technology infrastructure roadmap for ensuring a high-quality infrastructure for faculty, staff, and students. The ACIO will provide a continuous commitment to improving customer service and assuring that information technology on campus is attuned to faculty, staff, and students' technology needs. In addition, the incumbent provides vision, leadership, and planning to assure that services are effectively and appropriately delivered to meet the diverse and dynamic needs of the University of Oregon. In collaboration with internal and external campus stakeholders, the ACIO develops and implements plans for the operating needs of technology on campus, including annual and long-term plans for budget, personnel, and space.

    The ACIO, in close collaboration with faculty and advisory groups, will continue to build a new phase for research computing through continual innovations in the campus' cyberinfrastructure (CI), participating in national industry organizations, and collaborating with colleagues across the nation on federal research activities.

    The ACIO will serve as a member of the Virtual Chief Technology Officer team. The vCTO group, comprised of the ACIO for Technology Infrastructure, the Chief Information Security Officer, and the ACIO for Applications and Middleware, provides vision, leadership, strategic planning and oversight for information technology throughout all functions and locations of the University of Oregon. The vCTO group is responsible for establishing current and long-range direction of technology aimed at keeping the organization on the forefront of change. The ACIO for Technology Infrastructure will have a high level of technical knowledge and work collegially in the vCTO group in the development of innovative technology solutions. This leader will have a clear vision of the comprehensive role of information technology in higher education including academic programs, administrative functions, and student services. The incumbent will have the ability to create synergy and increase effectiveness by merging the various technology efforts across campus into a highly functioning center of service.

    Together with other members of the vCTO, The ACIO will build a shared vision for meaningful and effective uses of technology architecture and develop and implement strategies to accomplish that vision and meet university strategic goals. In addition, the vCTO is responsible for leading strategic planning regarding IT architecture strategy, design, development, deployment, support, and enhancement of the university's technology. The vCTO group will work closely as well as collaboratively with members of the IT community within UO to streamline processes, integrate/merge technology, and create and innovate and cost-effective ways to leverage IT on campus.

    The ACIO serves on the Information Services Leadership Team and leads Technology Infrastructure employees, including those potentially represented by a bargaining unit. The ACIO has University-wide impact, making decisions about what services will be offered, and the expansion, improvement, and evolution of those services; sets technical directions and standards; and makes a full range of personnel and financial decisions. The ACIO will collaborate frequently with the Information Services Leadership Team regarding projects, policies, technology, strategic planning, and university technology architecture. The ACIO has budget authority over the Technology Infrastructure Group.

    Essential Personnel
    This position may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

    Candidates who promote and enhance diversity are strongly desired.

    Minimum Requirements
  • Bachelor's degree or equivalent years of experience
  • Seven years of IT experience with an emphasis on IT infrastructure
  • Five years of leadership experience providing supervision, coaching, and mentoring to information technology professionals
  • Demonstrated prior experience supporting technology infrastructure services in a complex environment including research computing
  • Experience in managing as well as negotiating vendor contracts and agreements with end users, service providers, and regulatory agencies

    Professional Competencies
  • Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds
  • Demonstrated problem-solving skills
  • Ability to adapt within a rapidly changing technical environment
  • Excellent verbal and written communication skills, including the ability to explain technical concepts to audiences with a wide-range of technical skills
  • Ability to work independently as well as in a team-oriented, collaborative environment
  • Ability to work efficiently and effectively with a wide-range of vendors
  • Ability to operate and communicate effectively while meeting deadlines and completing projects
  • Successful experience working, collaborating and establishing credibility and relationships with senior leadership, colleagues, and customers

    Preferred Qualifications
  • Advanced degree
  • Experience working in IT within higher education
  • Demonstrated experience with developing and maintaining short- and long-term plans and budgets for technology infrastructure in a higher education environment
  • Demonstrated success in participating in cyberinfrastructure awards funded through federal agencies
  • Deep understanding of computing and data services in support of the research enterprise locally and nationally
  • Understanding of how to communicate the value and direction of research IT to campus stakeholders, in research and in the use of the campus CI in teaching
  • Proven knowledge and ability to maintain currency of emerging national CI issues related to goals and priorities of the university
  • Experience with ITIL or ITSM
  • Experience leading and managing technology infrastructure services in a medium/large research university or similar environment, including high performance computing and research technology services
  • Experience developing technology strategies related to cloud services, virtualization, and network architecture
  • Experience with unified communications technologies/projects in a large organization
  • Proven experience in developing a vision, roadmap, and successful technology framework

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit


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