Chief Information Officer
Under the direction of the Vice President, Finance, provides
leadership for the Information Technology division, including
information technology services, infrastructure, computer hardware,
software, and audio visual systems.
Provides overall organization, planning, and strategic direction for the departments of Technical Services, Information Systems, Helpdesk Services, Instructional Media, Desktop Services, and Telecommunications. Leads the College's ongoing commitment to support and promotes the strategic use of information technology for the advancement of the mission and goals of the College.
This entails daily planning, budgets, design, direction, implementation and evaluation of IT activities. Communication is continuous between the division, industry partners, specialized accreditation agencies, and governmental regulatory bodies.
Characteristics and Duties:
- Conducts ongoing assessment, planning and oversight of the proper management of all academic and administrative technology and daily service delivery.
- Provides leadership, guidance and supervision to CIO direct reports.
- Participates in annual budget process for institutional technology needs, develops annual IT operational and capital budgets, develops and maintains the institution's IT plan.
- Maintain the integrity and strategic development of the College's information and communications infrastructure, and systems infrastructure for mission critical functions.
- Participates in strategic and operational planning committees.
- Maintains strong vendor relationships and manages contract and service agreements.
- Establishes and/or collaborates with direct reports to establish IT department goals, objectives and operating procedures.
- Develops and maintains an IT organizational structure designed to meet institutional needs and demands, assessing and identifying the most cost effective investment of resources toward IT systems, staffing, daily operations, purchases and/or in-house development activities.
- Authorizes and oversees the deployment, monitoring, maintenance, development, and support of all hardware and software based on institution wide needs.
- Approves, prioritizes and controls the IT project demands; negotiates prioritization and timelines as appropriate and necessary.
- Manages annual IT personnel performance appraisal process and completion.
- Supports sourcing and providing both IT staff and institution-wide IT related training opportunities.
- Ensures the security of IT systems and ensures operations adhere to applicable laws and regulations.
- Oversees strategic relationships with both internal and external constituents.
- Keeps current with higher education IT best practices.
- Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness and accuracy in all actions.
- Acts and speaks consistent with, and in support of, MATC’s Mission, Vision, and Values.
- Addresses all student and employee behavior in a confidential and respectful manner.
- Performs other related duties as required for the efficient operations of the division.
- Master’s degree in Technology, MBA or related field.
- A Doctoral or PhD is preferred.
- Five (5) years of experience of progressive experience as a CIO or Director of IT, extensive knowledge and experience in all aspects of information technology planning, development and implementation, including but not limited to enterprise resource planning, systems architecture, telecommunications, database administration, web and social media development and cyber-security, security and compliance issues.
- Nine (9) or more years of relevant experience.
- Business insight
- Balances stakeholders
- Drives results
- Attracts top talent
- Drives engagement
- Builds effective teams
- Drives vision and purpose
- Manages ambiguity
- Demonstrates self-awareness
- Instills trust
- Customer focus
- Action oriented
- Values differences
Knowledge, Skills and Abilities
- Significant past professional experience in higher education
- Knowledge and experience in an Ellucian Datatel environment.
- Extensive experience with IT strategic planning, budgeting and personnel management.
- Broad technical knowledge and skills, with the ability to demonstrate this through knowledge and understanding of current computing, telecommunications and emerging technologies.
- Applicable experience with recent developments in campus technology issues, effective oral and written communication capabilities, a commitment to customer service, and excellent presentation skills.
- Analytical and organizational skills, with an attention to details.
- Ability to handle multiple tasks simultaneously.
- Demonstrated experience and skill in negotiating with vendors, contractors, and others.
- Interpersonal and leadership skills with the ability to establish and maintain effective working relationships with faculty, staff and students.
- Works with Student Life and Student Services professionals to advance the student experience with creative technology integration in areas where students can utilize the services universally.