Requisition ID: req3133
Job Title: Advisor - Advising and Student Support
Department: Student Affairs
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Exempt
Compensation Type: Annual
Schedule: M-F, 8am-5pm; additional hours as necessary
Community colleges are uniquely positioned to respond to workforce
needs and make higher education an affordable reality. There has
never been a better time to join a two-year college, and there’s no
better place to do it than at Columbus State. A laser focus on
student success and a partnership mindset have established Columbus
State as a key talent provider in a thriving regional economy, and
a premier community college that is changing the nation’s education
and workforce landscapes. With more than 46,000 students across two
campuses, at several regional learning centers, and online,
Columbus State is the nation’s only institution recognized as an
Achieving the Dream (ATD) college, an AACC Guided Pathways
institution, and a participant in The Right Signals Initiative
through the Lumina Foundation. Columbus State employees at all
levels benefit from an engaging, collaborative, and supportive
culture that rewards innovation and vision. We provide competitive
compensation, comprehensive benefits, and professional development
opportunities. We are dedicated to ensuring that the diversity of
Columbus State faculty and staff reflects that of our students and
region. We are proud to be a central part of a community that
embraces differences and celebrates the many cultures, beliefs, and
lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more
than 30 other colleges and universities as well as the headquarters
of multiple Fortune 500 companies. Columbus is one of America’s
fastest-growing cities, offering a wealth of cultural experiences,
dining, entertainment, shopping opportunities, and more. That’s why
Central Ohio residents find living here so fulfilling, both
professionally and personally. To perform this job successfully, an
individual must be able to perform the essential job functions
satisfactorily. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential job
functions described in this position description. Since every duty
associated with this position may not be described herein,
employees may be required to perform duties not specifically
spelled out in the job description, but which may be reasonably
considered to be incidental in the performing of their duties just
as though they were actually written out in this position
The Advisor implements academic advising strategies that lead to
student persistence and achievement of student learning outcomes.
Provides academic advising, career advising, and coordinated
connection to resources across the college and in the community.
Develops rapport with students in their cohort to support their
Inclusive Diversity, Customer/Student/Employee Focus,
Professionalism, Collaboration, Managing Work, Continuous
Improvement, Quality Orientation, Adaptability, Continuous
Learning, Coaching, Communication, Resolving Conflicts, Decision
ESSENTIAL JOB FUNCTIONS
STUDENT ADVISING & SUPPORT
Provides academic advising to students in their defined
Advises students based on career/academic pathway to develop an
academic plan that is connected to and supports their career and
financial plans via a variety service formats(in person, phone,
e-mail, live chat, etc.) determined by student need and
institutional support for these formats.
Serves as helpful and informed point of contact for assigned
caseload of new, current, and/or returning students.
Collaborates with colleagues across all campus locations to
coordinate services for students.
Stays current on resources necessary to provide accurate
information or connection to specialized resources on in-demand
careers, transfer opportunities, programs of study, enrollment
processes, program admission criteria, documents needed, financial
aid, new student programs, entry assessment, academic planning,
course selection and registration.
Develops and clarifies educational goals by conducting interviews,
analyzing student needs, and reviewing applicable transcripts and
Explains educational program options and assists students with
developing a plan for degree and/or goal completion.
Assists students experiencing academic difficulty (warning,
probation and academic dismissal) to develop a plan of action to
promote academic success and conducts appropriate academic
Maintains contact with students for continued follow up and support
of academic success.
Provides career advising assistance to students. Reviews career
interest assessments identifying career matching their interests,
values and skills to assist students to develop academic plans
supporting their career goals. Makes appropriate referrals for
in-depth career services to the Office of Career Services.
Answers student and general public basic inquiries and/or directs
them to proper resources.
Assists business partners from other College departments such as
Financial Aid with paperwork and tasks to address student
Contributes to office efficiency as needed by answering phones,
facilitating student intake and screening and greeting
Completes and maintains required documentation.
Keeps accurate records.
Reviews and verifies applications, transcripts and other
Maintains confidentiality of student files and other sensitive
Collects and maintains student contacts for reporting purposes and
analyzes and tracks data related to student progress, persistence,
DIVERSITY, EQUITY & INCLUSION
Helps to ensure the College meets its responsibilities in
identifying areas of opportunity and systemic concerns while
reporting complaints alleging discrimination. Fosters and maintains
a safe environment of respect and inclusion for faculty, staff,
students, and members of the community.
OTHER DUTIES & RESPONSIBILITIES
Manages multiple assignments of varying complexity while meeting
federal as well as internal regulations and procedures, with the
ability to adapt to changing needs of the College and business
Hours may include working outside of a normal workweek schedule as
well as working in multiple College locations as needed to meet
Advisors may work intermittent hours based on the operational need
of the department.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential job functions described in
this position description. The employee regularly exhibits digital
dexterity when entering data into computer. The employee regularly
stands and walks and sits for extended periods of time. Employee
converses verbally with others in person and by telephone. Vision
demands include close, relatively detailed vision when focusing on
a computer screen. Employee occasionally lifts or exerts force of
up to 25 pounds when moving files, boxes and other materials. With
multiple conference spaces as well as meetings across the campus,
employee regularly walks outside to other buildings.
Typical office and remote work environment. Regular exposure to
moderate noise typical to business offices. Must travel to various
Columbus State campuses and sites.
Knowledge, Skills and Abilities:
Knowledge of : college student development; academic
assessment and advising practices; college and career readiness;
Federal Financial Aid regulations and documentation; federal
immigration regulations; international document verification;
cultural diversity; college and community resources; placement
and college readiness requirements.
Ability to : effectively work with persons of varying
cultures and diversity; work independently; demonstrating
initiative; develop and maintain effective working relationships
with associates, supervisors, job contacts and general public;
demonstrate flexibility; exhibit a pleasant telephone manner;
inquiries; maintain confidential and sensitive information;
maintain accurate and complete work records; speak effectively to
Skill in : problem solving; attention to detail; maintaining
documentation and records; verbal and written communications;
maintaining good public relations; customer service; operating
general office equipment; general typing; application of job
software programs and applications and standard office practices
and procedures, interpreting and implementing federal, state and
common policies and procedures.
Minimum Qualifications :
Bachelor's Degree in Student Personnel, Counseling, Guidance, or
closely related field. One (1) to three (3) years progressively
responsible experience in student advising. State Motor Vehicle
Operator's License or demonstrable ability to gain access to work
site(s). An appropriate combination of education, training,
coursework and experience may qualify a candidate.