Information Technology Consultant 2

Information Technology Consultant 2

Job no: 527804
Work type: Classified Staff
Location: Eugene, OR
Categories: Information Technology

Department: Educational and Community Supports
Classification: Info Technology Consultant
Appointment Type and Duration: Regular, Ongoing
Salary: $19.19-$35.57 per hour
FTE: 1.0

Review of Applications Begins
Position closes August 5, 2021

Special Instructions to Applicants
Please submit a current resume, a cover letter that explains how you meet the minimum qualifications, and the names and contact information for three professional references.

Any application missing the above documents/information may be considered incomplete.

Department Summary
PBISApps, a multidisciplinary team within the Educational and Community Supports (ECS) research unit in the University of Oregon's College of Education, is a leader in providing practical solutions for common education problems. We enable educators to use student behavioral data in schools all over the United States and in over 10 countries worldwide. Our work at PBISApps translates cutting-edge research into real-world solutions through an equity-focused educational service mission, sophisticated software and database architectures, and development tools used by an active and enthusiastic base of over 20,000 schools. Our solutions save educators time and keep them focused on supporting students. PBISApps has a continued commitment to using data-based decision making to improve student outcomes and make systems more effective, efficient, and equitable. We offer a flexible, supportive family-friendly work environment focused on a work-life balance in a stimulating academic setting. At ECS, our teams value the contribution that diversity brings to our work and culture. Understanding and learning from our differences gives us unique opportunities to improve our products and services.

For more information about ECS or the COE please visit https://ecs.uoregon.edu/ or https://education.uoregon.edu/.

Position Summary
The Information Technology Consultant 2 position provides in-person and remote computer support to approximately 50 faculty and staff at Educational & Community Supports. Duties include installing, configuring, troubleshooting, and maintaining desktop and laptop computer equipment. The position is also responsible for identifying, researching, and finding solutions to resolve various IT issues; and evaluating new equipment and software to make purchase recommendations consistent with staff and organizational needs. The person in this position must be self-directed and able to organize daily workflow for efficiency. This position will serve as a resource to others, assessing user requirements across multiple teams and translate technical information to people without the technical background. In providing support this position will assess user skill level, guide people to become self-reliant and conduct workshops as needed.

This position is supervised by the ECS Network and Systems Administrator. The Information Technology Consultant 2 solves standard and some non-standard technical applications and performance issues independently and consults with management as needed to resolve more complex issues or problems.

Minimum Requirements
This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Professional Competencies

• Ability to solve problems independently, as well as in a collaborative team environment.
  
• Ability to apply consultative skills to assess user needs and provide appropriate support.
  
• Knowledge of information technology systems and/or applications, including campus-wide systems and multimedia environments, access procedures, networks and/or databases.
  
• Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
  
• Ability to maintain materials, inventory, and technical references and administer facility and system security practices.
  
• General knowledge of operating systems and hardware for maintenance, and problem identification and analysis
  
• Ability to integrate multiple applications and/or systems.
  
• Proficiency using standard software packages
  
• Effective verbal, written, and interpersonal communication skills and ability to communicate effectively with individuals from diverse backgrounds and cultures.
  
  Preferred Qualifications
  
• Bachelor's degree in Information Technology or related field.
  
• Three years' experience involving both systems and staff technical support.
  
  FLSA Exempt: No
  
  All offers of employment are contingent upon successful completion of a background inquiry.
  
  This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
  
  The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
  
  The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
  
  UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
  
  In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at http://police.uoregon.edu/annual-report.
  
  
  
  To apply, visit https://careers.uoregon.edu/en-us/job/527804/information-technology-consultant-2
  
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