Telecommunications Technician - Information Technology Services
Under the direction of an Information Technology Services administrator, install, configure, repair and provide preventive maintenance for District telecommunications equipment including computers, data communications equipment, telephone system equipment and new telephones; perform moves and changes of existing telephones, program the phone switch and install telecommunication boards in micro-computers. Provide installation, maintenance, and inventory of voice/data/video equipment and assist in the coordination of repairs for telecommunications services for the District.
This individual is responsible for managing all of our telecommunication equipment with a particular focus on the College's phone system and associated hardware or software. ECC operates a complex telephone system and corresponding voice services over the Internet (VoIP) to provide academic and administrative areas with the ability to communicate with Students, faculty and Staff in a timely fashion. The Telecom Technician's role is to implement advanced communication tools, identify technical faults through diagnostic testing, inspect and service equipment and wiring as well as plan and recommend telecommunication network changes that will enhance productivity in the different departments.
Install, configure, repair and maintain District telecommunications equipment including personal computer communications apparatus, data communications equipment, telephone system equipment and new telephones.
Perform telephone switch programming, maintenance and system diagnostics; troubleshoot switch-related outages; determine system load and perform preventive maintenance and expansion of the District telecommunications network.
Perform routine telephone moves, changes, installations and repairs.
Maintain inventories of District equipment and circuitry.
Review incoming equipment service orders; prioritize orders and provide day-to-day scheduling of technicians.
Ensure the completion of work requests and assist with voice/data services provided throughout the District.
Follow proper instructions when installing, maintaining and repairing telephones, circuits and related equipment in response to scheduled work orders and service calls.
Ensure installations and repairs are made to voice, data and video communication cable. Test the equipment for proper operation before signing off on the request.
Ensure that all records for the installations and repairs are maintained accurately and filed according to the department and District's record retention guidelines.
Program telecommunication switches to accommodate new services and changes; perform system moves and changes internally or via remote access.
Respond to emergency on-call situations in a timely manner.
Maintain current knowledge of the District's voice and date communications systems.
Serve as liaison with vendors in solving routine problems with the communications components.
Maintain sufficient stock of all equipment for potential communication device failures.
Assist in providing temporary phone and data service before, during and after registration.
Travel between sites to solve any technical or service problems; attend meetings, workshops seminars as assigned.
Perform related duties as assigned.
Education and Experience:
Any combination equivalent to: two years of college-level courses in telecommunications and three years of telecommunications experience installing and maintaining telephone equipment including switches used by the District, wiring systems, phone sets and network design and configuration.
Strong knowledge of CUCM and Cisco Unity desired
Exposure to any combination of the following: Cisco UCCX; Cisco VoIP; Cisco Agent Desktop; UCS servers; CUCM; Unity Connection; SIP Gateways;
Technical experience maintaining Cisco CUCM and Cisco Unity applications and related hardware
Knowledge/Areas of Expertise: :
Current and complete technical knowledge of telephone switches, network configurations, voice/data circuit specifications, micro-computer modems and related areas of interaction with various service vendors.
Principles and techniques of voice and data communications.
Computers and data communications equipment.
Telecommunications principles, equipment, procedures and terminology.
Basic laws of electricity, theory of electric currents and power.
Safety procedures for electrical and mechanical hazards.
Methods of communication wiring.
Operation of data network systems.
Record keeping techniques.
Methods of storing inventory and maintain related records.
Properly follow safety guidelines, procedures and precautions to ensure safe practices at all times.
Install and maintain personal computer communications apparatus.
Install and maintain local area network.
Operate electronic test equipment used in testing computer and telephone lines.
Read and interpret manufacturers' manuals including schematics and flow charts.
Install and/or move telephone sets.
Install, maintain and repair telecommunication cable and equipment.
Differentiate colors when using color coded wires and schematics.
Use a personal computer for switch control.
Follow an activity, project, or plan of action from inception through implementation.
Analyze technical problems and do abstract problem solving.
Operate independently on an on-call basis.
Maintain records and prepare reports.
Analyze situations accurately and adopt an effective course of action.
Understand and follow oral and written directions.
Plan and organize work.
Work cooperatively with others.
Read blueprints and use various testing devices to locate trouble and evaluate current voltage and resistance.
Work in conditions containing dust.
Push, pull, physically handle and regularly lift objects up to approximately 50 pounds.
Occasionally may have to lift up to 75 pounds.
Stand, stoop, bend, crawl or kneel to repair and/or install equipment.
Utilize hands, arms, feet and legs simultaneously.
Determine color-coded electrical wiring.
May work on weekends.
May have to work irregular hours during emergency situations and/or during registration.
STARTING SALARY : (Step A) $5,118 per month.
Employees contribute 7% of their earnings toward the Public Employees Retirement System (PERS).
*Salary increases are granted on the first day of the month following each year of service, until step F is reached
CONDITIONS OF EMPLOYMENT:
This position is designated as a full-time, twelve-month classified. Excellent fringe benefits include eight 32-hour workweeks during the summer. Working hours will be Monday through Friday 8:00 a.m. until 5:00 p.m.
Offer and acceptance of employment is subject to verification of all information provided on the employment application, credential(s), and transcripts. Candidates selected for employment must agree to be fingerprinted, submit Certificate of Completion of the Tuberculosis Risk Assessment and/or Examination, provide proof of eligibility for employment in the United States, and present a valid Social Security card upon hire.
Applicants must submit the following documents by the closing date:
1) Online application: https://elcamino.igreentree.com/css_classified
3) Pertinent transcripts as stated in the required qualifications. (Unofficial computer-generated academic records/transcripts must include the name of the institution and degrees awarded to be acceptable.) Multiple page transcripts must be loaded as ONE pdf document.
Foreign Transcripts: Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. For information on transcript evaluation services, please visit: http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf
Applicants with disabilities requiring special accommodations must contact Human Resources at least five (5) working days prior to the final filing date.
Please Note: Documents submitted or uploaded for a previous position cannot be reused for other positions. You must submit the required documents for each position you apply for by the closing date. Failure to do so will result in an incomplete application. Applications with an incomplete status will not receive consideration. You may check the status of your application online.
If you should need assistance please call (310) 660-3593 Ext. 3807 or by email at firstname.lastname@example.org.
Due to the large volume of calls received on closing dates, we highly recommend that you do not wait until the last day to apply so that we may assist you with questions or technical matters that may arise. Give yourself sufficient time to complete the profile, which may take 45 minutes or more. Positions close promptly at 3:00 p.m. PST (pacific standard time).
CLOSING DATE: THURSDAY, JULY 29, 2021 at 3:00 p.m.
The campus will be on summer schedule and will be closed on Fridays starting June 25, 2021 through August 13, 2021.
* Previous employment performed in a different public retirement system may allow eligibility to continue in the same retirement system.
I n accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, El Camino College has published Annual Security Reports and all required statistical data, which can be found on the Police Department webpage at www.elcamino.edu/about/depts/police/cleryact/index.aspx . These publications include Clery crime statistics for the previous three years relevant to El Camino College classes and activities, in addition to institutional policies concerning campus safety and security. The information is also available in printed form in the lobby of the Police Department and in select locations on campus. Upon request, the Campus Police Department can provide or mail out copies of this publication. Contact them at 310-660-3100.
El Camino College is an Equal Opportunity Employer
The El Camino Community College District is committed to providing an educational and employment environment in which no person is subjected to discrimination on the basis of actual or perceived race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental or physical), sex, gender (including pregnancy and childbirth), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or retaliation; or on any other basis as required by state and federal law