Passport Acceptance Agent

Job Summary

The Passport Acceptance Agent will handle processing passport applications, and preparing routine correspondence and reports.

Job Description

Essential Duties:

  • Make appointments by phone and email with passport applicants.
  • Interact with students, staff, and the public in a cordial, responsive, and professional manner.
  • Perform all duties in a manner that maintains a positive effect on the internal and external perception of the Global Engagement Office.
  • Applicant must maintain a high level of confidentiality and be able to work independently but also be a team player.
  • Other duties may be assigned by the Global Engagement Office Staff.

Additional Job Description

Required Qualifications:

  • Must be able to pass the Passport Acceptance Agent Exam.
  • Organizational skills with attention to detail and accuracy are imperative.
  • Applicant must possess excellent oral and written communication skills.
  • Must be able to demonstrate excellent customer service skills.

Preferred Qualifications

  • Bachelor’s degree from a regionally accredited institution.
  • Previous experience as a Passport Acceptance Agent.

All employees are expected to:

  • Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other’s view of the world, personalities and working styles.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

Hours: Monday - Friday, 9:00am - 3:00pm

Salary: $13.00 per hour

FGCU is an EOE AA /F/Vet/Disability Employer.

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