Research Technician I/ ITS - Institutional Research

California State University, San Bernardino
California, United States
Salary Not specified
Jul 15, 2021
Employment Level
Employment Type
Full Time

Research Technician I/ ITS - Institutional Research & Analytics
California State University, San Bernardino

Job No: 500934
Work type: Staff
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want

Department Summary

The Office of Institutional Research and Analytics conducts institutional research and is an educational partner with the campus community to support planning, accreditation, and evidence-based decision-making for student success.

Job Summary

The role of this position as a Research Technician I is to develop reports and dashboards, establish connections to new and existing data sources, and prepare data for use in Enterprise BI platforms. The incumbent:
  • Is responsible for the development and maintenance of dashboards and reports, providing connections to data sources, curating data for use in Enterprise BI platforms, developing extracts, publishing data sources and workbooks, developing custom scripts, coordinating releases of data and workbooks, as well as performing complex technical tasks in the context of higher education.
  • Participates in the development and deployment of components and infrastructure supporting Enterprise BI platforms.
  • Is responsible for database management, warehousing, and data reporting in the context of higher education. Conducts data mining, analyses, prepares, and finalizes official files for enrollment, courses, faculty, and staff databases.
  • The incumbent collaborates with Administrative Computing & Business Intelligence staff and other relevant offices on the improvement of Institutional Research data warehouses and standardized data report queries and in the development of a wide range of web-based projects, such as dashboards and dynamic statistical reporting, and providing end-user training where required.
  • Performs other duties as assigned.

Employment Status: Full time, non-exempt, probationary position (with the possibility of converting to permanent).

First Review Deadline: This position will remain open until filled. Applicants will be reviewed beginning July 28, 2021.

Work Schedule
  • Generally, Monday through Friday from 8:00 am to 5:00 pm. Some weekends and evenings may be required.

Education and Experience
  • Applicants must possess the equivalent to graduation from a four-year college or university and additional experience which has demonstrated that the applicant has acquired and successfully applied the knowledge and abilities. One (1) year of experience in technical work and graduate study in computer science, data science, mathematics, statistics, business, or similar fields may be substituted for the required experience on a year-for-year basis.

Preferred Requirements
  • Two (2) years of experience in technical or statistical work is preferred.
  • Possession of a master's degree in computer science, data science, or related field is preferred.
  • Expertise in dashboard and report development in Tableau, SQL, or any multidimensional database programs, and CSU reporting procedures and requirements are preferred.


Anticipated Hiring Range: $37,236- $46,200 Annually

Classification Range: $37,236- $67,416 Annually

Statement of Commitment to Diversity

In our commitment to furthering knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experiences. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to effectively implement the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

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