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Assistant Production Unit Manager

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Closing date
Aug 23, 2021

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Financial Affairs
Employment Type
Full Time
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Job Details

The Neurosurgery Department seeks anAssistant Production Unit Manager who will be responsible for the daily supervision of billing staff including time and attendance, authorization of paid time off and monitoring compliance with personnel policies and procedures. This role will work directly with Third Party Reimbursement to resolve payer issues and will assist in developing office policies and procedures as well as serve as a lead for troubleshooting, problem solving and will be expected to exercise independent judgment. They will be responsible for completing key tasks as needed and defined by department management.

This position requires a thorough understanding of medical billing and experience using the appropriate billing system. The ideal candidate must possess excellent communication and customer service skills with the ability to work well under pressure and to be able to maintain strict confidentiality of staff and patient information. The Unit Manager will also promote team work and identify areas of improvement and recommend coordinated actions to bring about changes.

Specific Duties & Responsibilities:

Procedural Knowledge:

  • Responsible for the daily supervision of billing staff including time and attendance, authorization of paid time off and monitoring of staff compliance with personnel policies and procedures.
  • Perform all management tasks such as distribution of work priorities and goals; recommendation in hiring and termination decisions, discipline, and performance reviews.
  • Monitor staff productivity and take actions to maximize.
  • Monitor billing budget vs. actual, pinpointing areas of concern and initiate corrective action.
  • Monitor productivity of insurance follow up staff; adjusting workflow to meet departmental targets.
  • Research and resolve problems as needed to ensure adherence with departmental policies and procedures.
  • Assist in the development of billing policies and procedures consistent and complementary to those already developed by the Physicians Billing Service.
  • Perform random audits to ensure all charges are billed in accordance with CPA billing standards.
  • Monitor and resolves patient inquiry list.
  • Monitors and resolves credit balances ensuring compliance with CPA policies for self pay and governmental refunds.
  • Work monthly reconciliation to ensure all outstanding items are resolved prior to book close.
  • Proactively follows up on rejection trends.
  • Monitors Real Med edits ensuring staff are actively working the edits and identifying problems that need to be resolved.
  • Provides assistance over specific functional areas as identified by the Production Unit Manager.

Technical Knowledge:

  • Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI).
  • Utilize online resources including IDX to facilitate efficient claims processing.
  • Requires a thorough understanding of medical billing and the unique customer service requirements as related to patients, physicians and administrative staff in a high volume medical services environment.
  • Excellent communication and customer service skills with the ability to work well under pressure.

Professional & Personal Development:

  • Participate in on-going educational activities.
  • Assist in the training of staff.
  • Keep current of industry changes by reading assigned material on work related topics.
  • Complete three days of training annually.

Service Excellence:

  • Must adhere to Service Excellence Standards.
  • Customer Relations
  • Self-Management
  • Teamwork
  • Communications
  • Ownership/Accountability
  • Continuous Performance Improvement

Supervision of Others:

    Provides daily supervision of assigned staff.

Minimum Qualifications (Mandatory):

  • Associate’s degree / two years related college courses required.
  • CPC certification preferred.
  • Requires a minimum of 3 years progressive management responsibilities related to medical billing. 2 years supervisory experience required. Strong organizational and analytical skills.
  • Excellent organizational skills.
  • Aptitude for figures and attention to detail.
  • Ability to interact effectively.
  • Capable of meeting deadlines and working well under pressure.
  • Knowledge of PCs and PC applications.
  • Excellent interpersonal, communication and customer service skills required.
  • Knowledge of JHM and JHU/ PBS billing applications. Able to operate basic office equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc. Additional education beyond minimum experience qualifications may substitute for required experience to the extent permitted by the JHU Equivalency Formula.

Physical Requirements:

  • Able to sit in a normal seated position for extended periods of time.
  • Able to reach by extending hand(s) or arm(s) in any direction.
  • Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
  • Able to communicate using the spoken and written word.
  • Able to see within normal parameters and to hear within normal range.
  • Able to move about.
  • Able to lift minimum weight, 10 lbs.

JHU Equivalency Formula:30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Classified Title: Assistant Production Unit Manager
Role/Level/Range: ATO 37.5/03/OH
Starting Salary Range: $54,180 - $74,464 annually (commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30 am - 5:00 pm
Exempt Status: Exempt
Location: School of Medicine Campus
Department name: ​​​​​​​SOM Neuro Sur Production Unit Billing
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

JH at White Marsh


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
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