ESL Student Services Specialist

Location
Missouri, United States
Salary
Salary Not Specified
Posted
Jul 13, 2021
Employment Type
Full Time
Position Information

Career Opportunity Number 21-089 Position Title: ESL Student Services Specialist Location Penn Valley Position Type: Full-Time Class Category Classified Staff Job Open Date 07/13/2021 Job Close Date 07/21/2021 Open Until Filled No Initial Screen Date: 07/26/2021 Minimal Qualifications:
* Associate degree (A.S., A.A.) or two-year technical certificate.
* One (1) year experience in administrative support, customer service, or related area.
* Minimum qualifications can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Preferred qualifications:
Preference will be given to individuals who possess :
*Bilingual (Spanish or Arabic)
*Knowledge of postsecondary educational processes, policies and procedures.
*Evidence of working with multiple projects or departments.
*Two (2) years working in a customer service environment.
*Evidence of working with traditionally unrepresented populations.
*Evidence of utilizing current technologies to process records and organize information. Work Hours
Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. Compensation The hiring range is $34,246 to $40,240. A competitive benefit package is included. Special Instructions to Applicants Class Summary
This is the second level in the Student Services series. Incumbents provide comprehensive information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, records and transcripts, career services, international students, and disability services. Major duties and responsibilities include: coordinating academic support programs; assisting students with enrollment, registration, financial aid application, and other student support services; providing referrals; preparing and reviewing records, forms, and documents; preparing correspondence and reports; reconciling accounts; processing payments or refunds; maintaining database; completing Federal verifications; and providing support to supervisors, counselors, managers. EOE /M/F/Vets/Disability Typical Essential Duties
• Coordinates academic support program operations; providing logistical and functional support, and collecting necessary documentation.
• Assists students with enrollment, registration, financial aid application, academic advising, testing, accommodations, and/or other student support services; facilitates the assigned program operations by interviewing current and prospective students to determine program eligibility, providing necessary information, troubleshooting issues, proctoring tests, assisting students with completing paperwork, and performing related activities.
• Responds to inquiries from students, staff, instructors, and the public via phone, email, or in person; resolves complaints and issues; directs applicable issues or requests to appropriate personnel/departments; provides course information, referrals, and resources; and assists students with using College facilities.
• Prepares, processes, and/or verifies records, reports, worksheets, forms, loan packets, transcripts, promotional materials, presentations, and other documents; maintains, scans, files, and records student and other confidential data; work may involve utilizing software systems to update and maintain databases and records; running reports and queries; researching and compiling general and financial information; and ensuring compliance with Federal, State, and other applicable laws, policies, and procedures.
• Performs administrative duties to include ordering supplies, processing correspondence, completing purchase requests, reserving rooms, scheduling appointments, sending out reminders, and setting up rooms.
• Coordinates with students, instructors, academic advisors, the public, and other internal and external staff, departments, and agencies to communicate information regarding College services and requirements, assist with special event operations, and assist with administrative duties.
• Provides support to supervisors.
• This job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. Knowledge
• Applicable academic programs, and/or other related programs;
• Customer service principles;
• Applicable Federal, State, and Local laws, rules, regulations, policies, and procedures;

Skills
• Providing program support;
• Using a computer and related software applications;
• Maintaining confidentiality;
• Interpreting and applying applicable laws, rules, regulations, policies, and procedures;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information. Positions Supervised
No staffing table positions. Physical Requirements
Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally. Licensing Requirements Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education, in a related field, you have as conferred through an official transcript?
    • Have not completed High School/GED
    • High School/GED
    • Associate's degree
    • Bachelor's degree
    • Master's degree
    • Doctorate degree
    • No Answer
  2. * How much experience in clerical/administrative support or related area do you have, as supported by the employment history listed on your application?
    • none
    • less than one year
    • between 1 and 2 years
    • between 2 and 3 years
    • between 3 and 4 years
    • between 4 and 5 years
    • five years or more
Optional & Required Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. Transcript 01
Optional Documents
  1. Transcript 02
  2. Transcript 03
  3. Transcript 04
  4. Transcript 05
  5. Other Document 01
  6. Other Document 02
  7. Letter of Recommendation 01
  8. Letter of Recommendation 02
  9. Letter of Recommendation 03
  10. Other Document 03


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