Customer Service Coordinator
- Employer
- University of St. Augustine for Health Sciences
- Location
- Florida, United States
- Salary
- Salary Not Specified
- Date posted
- Jul 13, 2021
View more
- Position Type
- Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Auxiliary Services
- Employment Type
- Full Time
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The mission of The University of St. Augustine for Health Sciences
is the development of professional health care practitioners
through innovation, individualized, and quality classroom,
clinical, and distance education.
GENERAL SUMMARY
The Customer Service Coordinator provides concierge level service support to the assigned campus. The incumbent will be the face of the university, welcoming internal and external visitors, with a professional and proactive approach that anticipates the needs of the campus reception area. The position is responsible for attending to visitors and overseeing reception area interactions to include inquiries over the telephone as well as face-to-face. The Customer Service Coordinator acts as the first point of contact for students, employees and visitors and is responsible for operational and administrative support to include answering phones, opening and distributing mail, supplies maintenance, calendaring, filing and other related clerical/administrative duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Campus entry processes and procedures:
OTHER DUTIES AND RESPONSIBILITIES
May perform other duties and responsibilities that management may deem necessary from time to time.
TRAVEL REQUIREMENTS
Not applicable
MANAGEMENT/SUPERVISORY RESPONSIBILITIES
Not applicable
POSITION IN ORGANIZATION
REPORTS TO: Campus Director
POSITIONS SUPERVISED: Not applicable
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE
BUSINESS COMPETENCIES
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.
Physical requirements of this position include the following:
-- Stooping, crawling
-- Lifting up to 40 lbs
The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
GENERAL SUMMARY
The Customer Service Coordinator provides concierge level service support to the assigned campus. The incumbent will be the face of the university, welcoming internal and external visitors, with a professional and proactive approach that anticipates the needs of the campus reception area. The position is responsible for attending to visitors and overseeing reception area interactions to include inquiries over the telephone as well as face-to-face. The Customer Service Coordinator acts as the first point of contact for students, employees and visitors and is responsible for operational and administrative support to include answering phones, opening and distributing mail, supplies maintenance, calendaring, filing and other related clerical/administrative duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Campus entry processes and procedures:
- Answers calls in a professional and courteous manner and conveys messages to staff and faculty; serves as a back-up to the automated University-wide telephone system.
- Serves visitors by greeting, welcoming, directing and announcing them appropriately.
- Provides campus and local community information to visitors.
- Facilitates the delivery of materials and/or correspondence to visitors upon arrival.
- Issues and tracks appropriate campus and parking access badges for walk-in visitors and vendors.
- Serves as a member of the campus response team.
- Coordinates and maintains campus-wide Commuter Assistance
Program (CAP).
- Issues and tracks campus and parking access badges for all faculty, staff and students.
- Manages campus supply inventory and places orders for general, break room, and copier supplies, as needed.
- Maintains inventory of supplies, brochures, and collateral for
reception desks.
- Maintains campus-wide events calendar.
- Ensures regular and frequent updating of campus video monitors to reflect current and relevant campus news and information.
- Prepares mailers for shipping and delivery services (UPS, FedEx, courier, etc.).
- Supports campus Human Resources Manager with collection of
on-boarding documents for all faculty, staff and students;
completes new hire I-9 process under direction of HR Manager, as
needed.
- Manages and coordinates reception area coverage and schedule for Student Workers.
OTHER DUTIES AND RESPONSIBILITIES
May perform other duties and responsibilities that management may deem necessary from time to time.
- Assists with other operational and administrative support activities as assigned to support the needs of the University and campus.
- May assist with the coordination and logistics for campus-wide events, as needed. This may include set-up and clean-up for the event.
TRAVEL REQUIREMENTS
Not applicable
MANAGEMENT/SUPERVISORY RESPONSIBILITIES
Not applicable
POSITION IN ORGANIZATION
REPORTS TO: Campus Director
POSITIONS SUPERVISED: Not applicable
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE
- High School diploma or equivalent (GED) required. Bachelor’s
degree highly preferred.
- 1-3 years of administrative experience required in a
fast-paced, customer service-oriented role.
- Ability to interact with various personalities with tact and
diplomacy and maintain a flexible, positive attitude.
- Outstanding customer and concierge level service
experience.
- Excellent telephone etiquette.
- Demonstrated office clerical and administrative skills.
- Proficiency in Microsoft Office suite (Outlook, Word, Excel,
PowerPoint), point-of-sale and phone systems.
- Ability to be self-directed, perform tasks with minimal
supervision and manage time effectively.
- Ability to sit for extended periods of time at a
keyboard.
- Demonstrated experience with a job requiring multi-tasking and
performing a variety of duties.
- Familiarity with local area and local attractions, including restaurants, potential venues for meetings or events, transportation options, and airports.
BUSINESS COMPETENCIES
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Drives Results - Consistently achieving results, even under tough circumstances.
Innovation - Creating new and better ways for the organization to be successful.
Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.
Physical requirements of this position include the following:
-- Stooping, crawling
-- Lifting up to 40 lbs
The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
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