Accounts Representative

Virginia, United States
Salary Not Specified
Jul 14, 2021
Employment Level
Employment Type
Full Time

Position Information

University Code 18111 University Title Finance Technician 1 University Job Family Financial Services ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search Local Working Title Accounts Representative Position Number 547790 Is this employee on a H1B Visa? Position Type Staff Job Status Full-Time FLSA Indicator Non-Exempt Employee Group University Employee Department Parking & Transportation Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities
VCU’s Facilities Management is seeking to hire an Accounts Representative for their Parking and Transportation unit. The Accounts Representative responds to customer inquiries in person, online and via telephone, in a timely and respectable manner by practicing first call resolution, preventing call escalation, and adhering to service procedures and guidelines; reconciles cash, check, and credit card payments issued for decal purchases and citation payments using end-of-day reports produced using the Cardinal Ticket Track System, decal permit printer, POS terminal, cash register, etc.; and manages assigned permit inventory in compliance with the established departmental guidelines. Minimum Hiring Standards
Must possess a high school diploma, GED or equivalent experience
Excellent oral and written communication skills
Ability to meet deadlines without sacrificing quality production
Ability to type at least 45wpm
Possess computer software skills
Valid driver’s license or ability to obtain one upon employment
Previous experience handling numerous customer driven inquiries and escalating when necessary required
Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU Preferred Hiring Standards
Knowledge of Parking & Transportation Polices & Procedures
Some college coursework preferred
Considerable experience in a professional office environment
Considerable experience in handling numerous customer driven inquiries Required Licenses/ Certifications
Valid Virginia driver’s license Anticipated Hiring Range 32,760 Application Process/Additional Information Campus Monroe Park Campus Hours/Week 40 Normal Work Days/Hours Monday-Friday 8am-5pm (varies slightly) Job Open Date 07/14/2021 Posting will close on or before Open Until Filled Yes Job Category Administrative/ Secretarial/ Clerical Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? No Sensitive Position No Resource Critical Yes Quick Link Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a valid Virginia driver's license or eligible to obtain one?
    • Yes
    • No
Optional & Required Documents
Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
Optional Documents
  1. Other Document

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