Case Manager

Connecticut, United States
Salary Not Specified
Jul 14, 2021
Employment Type
Full Time
Wesleyan University, founded in 1831, is a diverse, energetic liberal arts community where critical thinking and practical idealism go hand in hand.

Position Details
Wesleyan University has approximately 2,900 undergraduate and 100 graduate students. The office of Counseling and Psychological Services ( CAPS ) operates on a weekday schedule of 8:30 AM – 4:30 PM with limited evening appointments, as well as 24/7 clinician access through an on-call rotation.

Reporting to the CAPS director, the Case Manager provides support to students who access CAPS and demonstrate the need for support beyond the biweekly individual psychotherapy model the office offers.

The Case Manager assists students in seeking additional mental health treatment through referrals to community resources, as well as connecting to on-campus resources as needed. On campus resources includes the Davison Health Center, the Office of Academic Resources, the Office of Religious and Spiritual Life, the Office of Health Education (WesWell), and the office of Support, Healing, Activism, and Prevention Education ( SHAPE ).

The Case Manager will develop, maintain, and monitor a case management system to provide continuity of care and follow-up for higher need students. This includes completing follow-up to ensure such students are appropriately assessed, successfully referred and continue with treatment recommendations.

The Case Manager will assist students with needs including but not limited to: referral to community resources, facilitating access to medical care both on and off campus, facilitating students’ return from hospital settings, and maintaining communication with community providers at all levels of care.

Responsibilities include:

Direct Case Management
  • Collaborate with CAPS clinicians to provide continuity of care and follow-up for students with significant and emergent mental health needs.
  • Provide consultation to students and their families for purposes of referral.
  • Meet with high need students who are referred to community providers to assist with the processes of verifying insurance benefits, scheduling intakes with community providers, and supporting students in arranging logistics such as transportation and copayments.
  • Provide follow-up support to students to ensure successful connection to community referral
  • Provide consultation meetings as needed while students connect to community supports
  • Maintain communication with hospital to facilitate discharge planning for hospitalized students
  • Maintain timely, accurate documentation of all support activities
  • Maintain student tracking and documentation in Titanium ( EMR ).

Maintenance of referral resources
  • Establish collaborative working relationships with local mental health resources such as Middlesex Hospital’s crisis team, inpatient unit, and intensive outpatient program
  • Establish and maintain relationships with local mental health providers, services, and hospitals.
  • Maintain updated database of local mental health providers.

CAPS case management
  • Host community providers and/or provide CAPS staff with detailed information related to community providers
  • Consult with faculty, staff, students, and family members who express concern about a student
  • Regularly update CAPS staff about treatment status of high need students referred to community.

University case management
  • Establish and maintain collaborative working relationships within the university community
  • Work with university partners to support students across various campus resources and support systems.

Other duties as assigned.

This position works full time (37.5 hours per week) for 43 weeks during the calendar year and is off during summers.
Minimum Qualifications
Bachelors degree in psychology, social work, counseling, or a related field and at least one year of experience working in a mental health field or an equivalent combination of education, training, and experience.

Demonstrated knowledge of community mental health care and services.

Ability to work collaboratively and effectively across departments and settings.

Ability to manage multiple demands simultaneously.

Ability to work autonomously and initiate strong working relationships with university and community partners.

Effective communication skills.

Excellent project management skills.

Demonstrated commitment to working within a diverse environment and collaborating with individuals of different backgrounds.
Preferred Qualifications
Masters degree.

At least two years of professional experience working in a mental health field.

Direct experience working with college students in a higher education setting.

Ability to provide timely and thorough written documentation.
Special Instructions to Applicants
Application close date is August 28, 2021
Additional Information
Any and all offers to external applicants are contingent on the candidate’s completion of a pre-employment background check screening to the satisfaction of Wesleyan University.

Wesleyan University, located in Middletown, Connecticut, does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, political belief, veteran status, sexual orientation, genetic information or non-position-related criminal record. We welcome applications from women and historically underrepresented minority groups. Inquiries regarding Title IX, Section 504, or any other non-discrimination policies should be directed to: Alison Williams, Vice President for Equity & Inclusion/ Title IX Officer, 860-685-3927,

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