CO Patient Service Coordinator

We are seeking aPatient Service Coordinator who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins Division of Gastroenterology and Hepatology at Green Spring Station.

Specific Duties & Responsibilities:

• Maintain accurate information on each patient to facilitate the patient encounter.
• Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out as well as work with others in a team environment.
• Schedule patients for laboratory tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations and to coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Print and mail directions, maps, fee schedules, and department specific information to patients.
• Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and/or verify patient's demographic data by phone or in person, confirm appointments by telephone and/or mail and fill vacancies due to cancellations.
• Obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Register patients for clinical appointments using computerized database.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation.
• Answer phones and provide routine information to callers.
• If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
• Review patient charges and extract chargeable items.
• Collect time of service payments, issues receipts, and prepare cash settlement records.
• Input diagnostic and procedure codes to TAP system for computer billing.
• Discuss patient charges, if appropriate, with patients and/or patients' families.
• Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
• Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient. Assist with basic insurance and third-party queries and explain payment policies.
• Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out.
• Assist with front desk duties, including but not limited to:
  • Filing
  • Scanning
  • Purging Records
  • Clearing the fax machine and distributing documents appropriately
  • Printing EPR notes

Minimum Qualifications (Required):

• High school diploma or GED.
• One (1) year work experience in customer service required.
• Two (2) years related work experience preferred.
• Knowledge of medical insurance coverage preferred.
• Medical terminology, and basic computer skills preferred.

Preferred Qualifications:

• Experience in the Johns Hopkins system strongly preferred.
• 2-3 years in similar service-oriented industry highly desirable.

Special Knowledge, Skills & Abilities:

• Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
• Strong organizational skills and the ability to multi-task a must. Intermediate typing and computer skills necessary.
• Medical terminology and a working knowledge of Windows, Microsoft Office and Internet preferred.
• Knowledge of medical insurance coverage preferred.
• High level of interpersonal, written and verbal communication skills.

Physical Requirements:

Sitting in normal seated position for extended periods of time. Ability to use a keyboard and move about. Ability to see and hear within normal parameters.

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Hourly Pay Rate Range:$15.26 - $21.00/hr (commensurate with experience)
Employee group: Full Time
Schedule:Mon-Fri 7:30am - 4pm
Exempt Status: Non-Exempt
Location: JH at Columbia Center
Department name: SOM DOM Gastroenterology
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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