Assistant Director, Admissions and Enrollment Operations - Champlain College Online

Assistant Director, Admissions and Enrollment Operations - Champlain College Online

About Champlain College:
Founded in 1878, Champlain College is a small, private, not-for-profit college in Burlington, Vermont overlooking Lake Champlain and the Adirondack mountains, with additional campuses in Montreal, Canada, and Dublin, Ireland. Its career-driven approach to higher education prepares students for professional life from their very first semester. For the fifth year in a row, Champlain was named a "Most Innovative School" in the North by U.S. News & World Report's "America's Best Colleges" 2020 regional rankings and listed among The Princeton Review's "The Best 385 Colleges" in 2020. Champlain is also featured in the 2021 Fiske Guide to Colleges as one of the "best and most interesting schools" in the United States, Canada, and Great Britain and is recognized as a 2020 College of Distinction for its "Engagement, Teaching, Community, and Outcomes. The College offers 30 undergraduate degrees as well as online undergraduate, graduate, and certificate programs.

Champlain's Centers of Experience provide students from across all majors with experiential learning environments that guide them in how to take their classroom knowledge and put it to the test in practical applications allowing them to gain real-world experience firsthand. Each Center connects Champlain to the local community and the world, turning theory into practice. The Centers entrust students with responsibility, engage them in ambitious goals and empower them to lead with creativity, confidence, insight, and integrity. At the helms of the Centers are cutting-edge industry professionals who share the goal of providing the most relevant, career-focused education, enriched with hands-on learning opportunities.

Job Description:
Champlain College Online (CCO) seeks a tech-savvy Assistant Director, Admissions and Enrollment Operations. CCO is driven by the mission of transforming careers and the lives of working adults - and adults seeking to return to the workplace - across the country through an active and applied higher education.

The Assistant Director, Admissions and Enrollment Operations is chiefly responsible for overseeing the inquiry through enrollment administrative processes - with a heavy focus on systems and data from application through acceptance of offer, registration, and the first day of class - in order to maximize yield, reduce melt and thereby increase the number of CCO undergraduate, graduate, and TAP enrollments.

A metrics-driven position, the Assistant Director, Admissions and Enrollment Operations will develop, maintain, and improve operational dashboards for tracking progression through the pipeline through enrolled student in order to drive new efficiencies within CCO, and will work across relevant CCO areas, campus, and with external vendors to help improve the admissions process throughout the unit by understanding user needs, available data, and resources needed to execute it. The Enrollment Operations Coordinator and CCO Marketing/Admission Work Study students and summer part-time support staff will report to this role.

Primary Responsibilities
Oversee all administrative processes from inquiry through the first day of classes.

• Using industry best practices, ensure an "ideal" user experience from inquiry through enrollment.
• Focus on process improvements that maximize yield and minimize time to application completion, acceptance of offer, etc.
• Ensure data quality is maintained processes are followed.
• Develop new processes using College systems to streamline work and increase efficiency of operations.
• Ensure compliance with applicable College policies/procedures and state and federal laws [e.g. Family Educational Rights and Privacy Act (FERPA), etc.]
• Participate in recruitment activities and events to provide admissions support to prospective students.
• Maintain, document, and improve Salesforce admissions processes.
• Support and define application review process.

Manage and maintain the online applications for CCO undergraduate and graduate programs, and TAP.

• Add new application start terms for each enrollment cycle.
• Update the application, as needed.
• Produce or oversee the production of reports, as needed, based upon the data contained within the online application.
• Support process building and documentation, data mapping and document collection.
• Monitor and review application and application process to ensure best practices are being followed.

Track and Improve applicant trajectory:

• Gathering, improving department understanding, and tracking data on deferrals and withdrawals.
• Improving the newly admitted student experience and reducing melt.
• Improving processes between Operations, Admissions Reps, Transfer Credit/App Review and Retention as well as other internal stakeholders, like Student Accounts and Financial Aid.

Requirements: 

• Five plus years of experience in an administrative management role within higher education.
• Systems thinker with superior critical thinking skills and attention to detail.
• Significant experience in student information systems like Banner or Colleague and with CRM tools like Salesforce.
• Experience with data-driven performance and setting up dashboards and other reporting tools.
• Excellent communicator and problem solver.
• Strong communicator and team player.
• Bachelor's degree is required, Master's degree preferred

Additional Information:
The successful completion of a criminal background check is required as a condition of employment.

Application materials must include a resume/CV and a letter of interest (Cover Letter) specifically addressing the desired qualifications.

Champlain College does not discriminate on the basis of race, creed, color, national origin, place of birth, ancestry, religion, age, sexual orientation, sex, gender identity, veteran or military service status, HIV -positive status, qualified disability, or on the basis of any other status protected by law, and does not discriminate in the administration of its education and admission policies, scholarship and loan programs, employment practices or co-curricular and other College-administered programs. Champlain College will make reasonable accommodations for otherwise qualified students, applicants for admission or employment, or employees. Please contact the People Center at 802.651.5800 with questions concerning the hiring process or future employment at Champlain College, or if auxiliary aids or services are needed to apply for employment at Champlain College.

Champlain College is committed to fostering an inclusive and diverse community. Recognizing that diversity is both a reflection of our world and a source of rich education, Champlain strives to be diverse and inclusive in ways that reflect the world in which we live and work. All members of the Champlain community are valued as individuals.

The College seeks candidates who, through their work and life experiences, service to the community, teaching or research can contribute to the diversity, inclusivity and academic excellence of Champlain College. Please include information about how you would contribute to these efforts and help to further this goal in your letter of interest/cover letter.

Application Instructions:
In order to be considered for the position, you must upload a resume.

EU Employee Data Protection Notice:
https://www.champlain.edu/privacy/eu-employee-data-protection-notice

For more information and to apply, please go to https://champlain.interviewexchange.com/jobofferdetails.jsp?JOBID=133514