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Retail Manager

Smith College
Massachusetts, United States
Salary Not Specified
Closing date
Aug 22, 2021

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Auxiliary Services, Conference & Special Event Administration, Food Services Management
Employment Type
Full Time
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Job Details

Dining Services Job Description

Job Summary

Responsible for providing overall direction and management of the retail operations (campus center café and library) including budgeting, planning, organizing, staffing, scheduling, training, evaluating and supervising all food production. Direct all aspects of food production ensuring customer satisfaction. Responsible for innovative leadership, providing a climate of growth for staff and for developing and maintaining cooperative working relationships with staff and other campus departments.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

  • Manage Neilson Library Café and other retail operations and supervise food preparations and service of employees in retail operations representing about $600K in sales. ​

  • Provide exceptional customer service and model best practices for customer engagement and culinary innovation.

  • Instruct and direct employees to comply with the department’s policies, procedures and standards of performance.

  • Develop creative food concepts and provide appropriate recommendations for new ideas and growth.

  • Recommend changes to employee job descriptions and performance standards.

  • Prepare and conduct employee performance appraisals and establish individual performance goals.

  • Interview job applicants and recommend new hires.

  • Develop student worker budgets and responsible for all aspects of student employment within retail operations.

  • Explore creative ways to maintain a well-trained student staff.

  • Develop, conduct and implement ongoing employee training programs.

  • Oversee residential dining programs in the summer.

  • Lead and direct staff in setting standards and ensuring quality food for retail operations.

  • Strong commitment to providing excellent customer focused service and encourage open communication and respectful relationships among the college community, students and staff.

  • Conduct frequent meetings with staff to review plans, policies, and evaluation of customer feedback.

  • Accommodate the particular needs of customers including those with dietary accommodations.

  • Develop healthy, sustainable and creative menus to meet customer satisfaction, review and introduce new products.

  • Utilize college software system to maintain, update and communicate event information.

  • Provide input and manage budget to meet financial objectives.

  • Responsible for controlling budget in relation to food, supplies, labor and equipment in accordance to department guidelines.

  • Responsible for proper collection, reconciliation and safe keeping of all cash.

  • Work with college and train staff to ensure optimal efficiency of POS system, pricing, merchandising and advertising to ensure effective use of resources.

  • Control labor and student work expenses.

  • Maintain monthly sales and expense reports.

  • Direct the marketing, promotion and development of special events for retail and catering operations.

  • Responsible for the planning and implementation of catered events at the Campus Center and other campus locations.

  • Plan and direct the sanitation and safety standards to meet all city and state health codes.

  • Support college and department initiatives, catering and summer program operations.

  • Advise, lead and participate in the planning and execution of high profile special events on campus.

  • Use social media to promote café activities.

Other Functions

  • Take initiative to keep current professionally by attending educational training opportunities, and maintain require certification for sanitation, allergen and alcohol supervision.

  • Participate in department and college committee.

  • Perform related duties as assigned.

All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

  • Bachelor’s Degree from an accredited Hospitality Management Program or a degree in Business Administration of Nutrition plus three years relevant experience or an equivalent combination of education and culinary experience in hospitality or a high volume dining operation.

  • Serv-Safe Food Service Manager Certification

Experience working with individuals from diverse backgrounds.


  • Excellent communication (verbal and written) and customer service skills.

  • Conflict resolution and team building skills.

  • Working knowledge with computer food production software, word processing and spreadsheet applications.

  • Ability to organize and prioritize work, take initiative, resolve problems and manage teams and multiple tasks simultaneously.

  • Ability to work a flexible schedule that includes evenings and weekends.

  • Serve-Safe certification and other local and/or federal food service certifications.

  • Ability to operate a motor vehicle.

  • Must complete and comply with all college driving credentialing requirements.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . You may combine your resume and cover letter into a single file or attach multiple files to your application, but BE SURE you have provided all attachments BEFORE SUBMITTING your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

July 16, 2021

Compensation Grade:

Grade J

Position Type:


About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Smith College is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

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