Accounts Receivable Manager

Virginia, United States
Salary Not specified
Jul 14, 2021
Employment Level
Employment Type
Full Time

Accounts Receivable Manager

Charlottesville, VA


The Accounts Receivable Manager position is a customer service-oriented position responsible for overall management of the University’s accounts receivable function.  The position monitors and records incoming funds; negotiates payment plans with customers; monitors legislative action regarding debt collection; trains and mentors staff members; and performs accounts receivable accounting activity related to billings, collections and write off activity. The position also prepares reports of accounts receivable for the University on a quarterly basis, including both submissions to the state and to the Board of Visitors.


The Accounts Receivable Manager has the authority to make decisions about processing a customer's receipt or an electronic transfer. This authority includes deciding how to apply a receipt that is unidentifiable, how to apply adjustments to a customer's account, and instructing departments on how to invoice. The position is authorized to correct invoices with proper documentation and to start the dunning and collections process. This position makes decisions involving the state set-off debt collection process. The position is responsible for identifying and developing improvements to existing procedures and processes to optimize efficiency and improve collections results.


This position will attempt to resolve all accounts receivable write-offs, restrictive endorsements and unresolved receipt issues. The Director of Financial Operations will become involved in resolving issues only when the Accounts Receivable Manager cannot resolve the issue through established channels.  


The position will be deeply involved with implementing the accounts receivable segment of the Financial Strategic Transformation (FST) project, which is transitioning UVA Finance to a Workday financials management system.  The position will assist in the creation of transitional documentation to support current and future state AR operations, and will be part of the functional team in the timely completion of deliverables, end to end testing, etc. In a post go-live Workday environment, additional duties may be incorporated into this job and will be evaluated at that time.  As a result, knowledge of cashiering, invoice creation, dunning, cash posting, and overall receivables management is desired from a future state perspective.


The position requires: a) experience in preparing financial reports, statements, and projections using standard and fund accounting principles, methods and applications on an automated accounting system or spreadsheets; b) experience reconciling, balancing and maintaining standard accounting records; and c) thorough knowledge of accounts receivable processes and procedures.  


Responsibilities and Duties

Assist with Collection Efforts and Metrics Reporting - 30%

Respond timely to customer or billing department inquiries.

Prepare dunning letters for all debts including payroll overpayments and student accounts.

Provide excellent customer service.


Electronic Bank Payments -15%

Record electronic funds receipts in the General Ledger daily.

Research miscellaneous ach and wire transfers and identify appropriate customer accounts for posting of receipts.

Maintain a daily spreadsheet for the incoming electronic payments and related information.

Maintain and reduce the amount of the suspense account.


Accounts Receivable Bad Debt Write Offs - 15%

Prepare Write on sheets for student account write offs and reconcile account.

Maintain returned check account and create appropriate entries.

Administer the State Tax Set Off Program (SODC) for A/R accounts and follow SODC regulations for collecting on claim matches.

Respond promptly to all communication requests.

Apply payments to the correct accounts


Account Reconciliations - 10%

Reconcile departmental accounts for suspense and accounts receivable.


Oversight and Development of Accounts Receivable Processes - 20%

Modify existing reports to improve reporting, tracking and management of accounts receivable.

Advise on implementation of accounts receivable function in the Finance Transformation project.

Make recommendations for updates to accounts receivable policies and procedures to improve efficiency and implement Finance Transformation.


Quarterly and annual financial reporting - 10%

Prepare State Quarterly Reports.

Prepare Board of Visitors Report accounts receivables report.

Assist with year-end entries for financial report related to accounts receivable.


Knowledge, Skills and Abilities

Demonstrated ability to work with a complex, on-line financial or accounting system.

Ability to perform detailed work with numerical data and to make arithmetical calculations rapidly and accurately; ability to prepare financial reports and handle one or more aspects of fiscal operations.

Knowledge of spreadsheet software and the ability to use computers to process information.

Ability to communicate effectively with a variety of professional individuals.

Ability to exercise appropriate judgment in making decisions related to accounts receivables accounting entries and in resolving customer inquiries.

Prior customer service experience required.  


Minimum and Preferred Qualifications

Required Experience: 5+ years of relevant accounts receivable experience

Preferred Experience:  2+ years experience as an accounts receivable manager, preferably in a nonprofit environment

Required Education: Bachelor’s degree or equivalent

Preferred Certifications: Bachelor's degree in Business, Accounting or related field is preferred.  

Required Computer Applications: Excel, Office 365, Workday (HCM or other), UBI.  


This position will remain open until filled. Review of Applicants will begin July 2, 2021. This is an Exempt level, benefited position. Salary range of $60,000 - $75,000 per year based on experience and skillset. This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment. For questions about the position or the application process, please contact Daniel Strong, Senior Recruiter at


How to Apply:

Applications that do not contain all of the required documents will not receive full consideration, please note that multiple documents can be uploaded in the box.


Process for External Applicants: Please apply through Workday, and search for ‘R0025754. Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address).

Process for Internal UVA Applicants: Please apply through your Workday Home page, search “Find Jobs,” and search for ‘R0025754.’ Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address). 

Licensure: May hold CPA or other advanced financial certification.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.


The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.