Director of Technology Solution Center

Posting Details

Requisition 202100019ES Title Director of Technology Solution Center FLSA status Exempt Hiring Salary
Commensurate with education and experience. Department Client Services Open Date 07/13/2021 Open Until Filled Yes Educational and Experience Requirement
Bachelor’s degree in a related field. Master’s Degree preferred. Five years of experience in a related field. Previous IT experience with progressive leadership responsibilities preferred. Experience in a state institution of higher education is desirable. Additional experience may be considered in lieu of education. Nature & Purpose of Position

Performs complex and highly advanced managerial work providing direction and guidance in strategic operations and planning for the SHSU Technology Solution Center. Primary Responsibilities
Provides leadership, vision, and management for SHSU Information Technology (IT) support in the enterprise. Contributes to the development and execution of the support strategy and ensures its alignment with the enterprise’s IT and business strategy and the delivery of capabilities required to achieve business success. Takes appropriate actions to support a diverse workforce and participates in the University’s efforts to create and maintain a respectful, inclusive, and welcoming work environment. Responsible for the effective and efficient operational support of all third-party and internally managed IT support activities used to support all business processes across the enterprise. Responsible for service management processes to ensure quality, efficiency, productivity, and agility goals are achieved. Provides leadership and oversight to the department. Develops activities, policies, procedures, and departmental culture that facilitates, promotes, and sustains collaboration with the campus community. Develops, documents, and implements internal control procedures to ensure fiscal, regulatory, confidentiality, and security accountability. Responsible for organizing, planning, and evaluating personnel, work assignments, supervision, training, and technical direction of staff. Evaluates programs and services to identify areas of strengths and necessary improvements. Develops strategies and processes to optimize operations for the department. Ensures compliance with applicable state and federal laws, university policy and divisional directives. Directs day-to-day operations of the department. Provides accurate and timely reports to professional staff. Makes decisions about objectives, operating procedures, and policies. Responsible for the department administration, including budget preparation and control. Serves on committees as requested. Performs other related duties as assigned. Other Specifications
Requires a diversified background of technical support experience, demonstrated project management acumen and excellent vendor management skills, adept leader of people, plus have a superior, service-oriented approach to IT support. Must exhibit a high level of professionalism and maturity, executive ability, and a keen understanding of protocol. Ability to organize work effectively and prioritizes objectives. Ability to exercise discretion, excellent reasoning, and independent judgment. Assists in the development of policies and operational procedures for the overall department. Skilled in directing multiple tasks, setting priorities, and organizing operations. Asset and fiscal resources management skills preferred. Ability to establish and maintain effective work relationships with administration, faculty, staff, and the public. Strong communication skills, both orally and written. Requires critical judgment for the department, in which very serious consequences on decision-making can occur. Interprets and applies complex directives, policies, regulations, statues, and procedures, and/or written guidelines for a department or major work group.
This position may be designated as a Campus Security Authority ( CSA ). Full Time Part Time Full Time Quicklink
EEO Statement

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional DocumentsScreening Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this position?
    • The Chronicle of Higher Education
    • Diverse Issues in Higher Education
    • HBCU Connect - Historically Black Colleges and Universities
    • HACU - Hispanic Association of Colleges & Universities
    • The Journal of Blacks in Higher Education
    • Association for Women in Science
    • TWC - Work in Texas
    • Inside Higher Ed
    • Higher Ed Jobs
    • HERC - Higher Education Recruitment Consortium
    • SHSU Website
    • SHSU Employee
    • Other
  2. If your response to the question above was 'Other' please indicate from what source.

    (Open Ended Question)

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