International Student Engagement Advisor

Oregon, United States
Salary Not specified
Jul 13, 2021
Employment Level
Employment Type
Full Time

International Student Engagement Advisor

Job no: 527764
Work type: Officer of Administration
Location: Eugene, OR
Categories: Academic Advising/Support, Student Life/Services

Department: Division of Global Engagement
Appointment Type and Duration: Regular, Ongoing
Salary: $40,000 - $45,000 per year
Compensation Band: OS-OA05-Fiscal Year 2020-2021
FTE: 1.0

Internal search

Application Review Begins
July 26, 2021; position open until filled.

Special Instructions to Applicants
Along with your online application, please upload:
  • A current resume
  • A cover letter that directly addresses how your skills and experience match the duties and responsibilities of the position as described in the position summary

    Department Summary
    The Division of Global Engagement (DGE) works to make the University of Oregon a more global university. In 21st century higher education, international engagement is not an optional extra: as noted in UO's Academic Plan, it is a core mission, essential to a thriving, socially salient, intellectually robust, academic community. It is part of the normal functioning of every school, college, department, and center. DGE works to support and integrate the wide range of international engagements, global-scale projects, and transnational partnerships launched and maintained in our many academic units. Units within DGE consist of International Student and Scholar Services (ISSS), Global Education Oregon (GEO), Global Studies Institute (GSI), and Mills International Center.

    Position Summary
    The International Student Engagement Adviser (ISEA) reports to the Director of International Student and Scholar Services (ISSS) and is part of a team of advisors, support staff, graduate employees, volunteers, interns, and student employees who assist international students and scholars. The team of advisors works collaboratively to address the varied and numerous matters for which international students and scholars need support. This position serves as a general advisor in addition to being responsible for specific programming as determined by the Director of ISSS. This position must work collaboratively with a wide array of internal and external campus and community constituents. The advisor will serve as ISSS liaison on relevant committees in order to formulate and organize international student and scholar programming. This position works autonomously, with a high level of decision-making and budgetary authority (in conjunction with the Director).The ISEA uses federal regulations as well as UO policies and procedures to guide their work.

    The International Student Engagement Advisor will act as a front-line contact for international students and scholars, addressing a wide variety of basic informational questions and support needs, while directing students to more specialized support (e.g., academic or visa services) as needed. The ISEA will act as an independent liaison and advocate between ISSS and some campus partners regarding international student issues, e.g., Registrar Office, Academic Advising Office, Student Conduct Office, Student Billing Office, Health Center, International Student Alumni Association, Housing Office, College of Education, LCB and School of Journalism, etc. This position will serve as a committee member on the Housing Exemption Board.

    In addition to supporting the academic and visa needs of international students and scholars, the International Student Engagement Advisor will be a main point of contact, both in-person and digitally, for other issues faced by the international population of the University, such as: cultural adjustments, financial concerns, and general orientation to life at the University of Oregon. This position will act as liaison on behalf of the UO's international population, working with different organizations off campus for international students representing ISSS office, e.g., property management companies, banks, animal shelters, etc.

    One of the main functions of this position will be international student recruitment and retention. These duties will include: assisting prospective students with questions they may have for studying in the U.S. as well as assisting in the application and admissions process, working with the international scholarship applications program, and serving on the ICSP review committee. This position will be responsible for outreach to international student organizations to build connections between ISSS office and the student groups.

    This position will help manage DGE's international student-facing social media presence through applications including, but not limited to, WeChat and WhatsApp. Much of this work will be done in both English and Mandarin Chinese. This function will require the incumbent to respond to urgent inquiries and crises outside of normal work hours.

    While the International Student Engagement Advisor will support the University's entire international student and scholar population, this position will work particularly closely with UO's largest international student group: Mandarin-speaking international students from China and other Chinese-speaking locations.

    Minimum Requirements
  • Master's degree in international education, student development, or related field
  • Bachelor's degree and two years of experience in the field of international education
  • U.S. citizenship or permanent residence, as mandated by federal regulations for DSO/ARO responsibilities
  • Fluent in written and oral Mandarin

    Professional Competencies
  • Demonstrated commitment to international education and the promotion of cross-cultural understanding
  • Demonstrated experience with communication and interpersonal skills to positively engage people from diverse cultural and linguistic backgrounds with various levels of English proficiency
  • Excellent verbal and written communication skills in English and Mandarin
  • Sensitivity to cultural differences and protocols
  • Educational program and activity coordination and management experience
  • Strong time management skills, organized, detail oriented, and a self-starter
  • Proficiency with standard office computer applications including Word, Excel, FileMaker, and Outlook or similar software
  • Ability to work collaboratively and individually within a team environment

    Preferred Qualifications
  • Master's degree in international education, counseling/advising, or related field
  • Experience advising international students
  • Familiarity with U.S. immigration regulations
  • Experience working in an institute of higher education
  • Experience with international travel, employment, residence, or study abroad
  • Experience working on multiple Social Media platforms, including WeChat and WhatsApp
  • Experience with SEVIS and Banner

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit