Professional Services Specialist IV, Computer Services

Kean University
New Jersey, United States
Salary Not Specified
Posted date
Jul 13, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Student Affairs, Disabled Student Services
Employment Type
Full Time

STOP! Current Kean University employees (including part-time Student Assistants, Graduate Assistants, Academic Specialists and Adjuncts) must apply via the internal career site to ensure consideration as an internal candidate. To apply internally, please log into your Workday account and select the Career icon on your homepage to view available positions.

Office of Computer and Information Services (OCIS)

Audio Visual Technology Specialist, Conference and Event Support

Under the supervision of the Managing Assistant Director of Technical Services, Documentation Developer/Webcast Manager, the Audio Visual Technology Specialist, Conference and Event Support (Professional Services Specialist IV, Computer Services) provides audio visual support for day-to-day university activities, including conferences, meetings and events and is responsible for testing, trouble-shooting and repairing audio-visual equipment. Responsibilities include, but are not limited to: supporting campus conferences, meetings and events which are scheduled through OCIS; maintaining damaged devices; taking accurate inventory of equipment; distributing and collecting media equipment; assisting the Managing Assistant Director with technical support documentation, guides and user communications; and does other related work as required. This position is based at the Union, NJ campus but supports other campus locations in New Jersey and in Wenzhou, China. This position requires travel and a flexible schedule including evening and weekend hours.

This is not a remote position and requires a physical presence on campus as determined by the Supervisor. It requires working on campus during the COVID-19 pandemic and interacting directly with students following all procedures and protocols set forth in the University’s Restart Plan and any procedures/protocols created through additional correspondence. The employee must have the ability to wear a face covering for the duration of the workday during the COVID pandemic or as determined by university protocol.

Qualifications: Graduation from an accredited college with a Bachelor’s degree and one year of experience in one or more of the following areas: data processing, installation and maintenance of application programs, technical support and/or design and preparation of programs. Applicants who do not possess the required education may substitute experience on a year for year basis. Preferred qualifications include: a Bachelor’s degree in IT, Computer Science or a related field and two or more years of experience in testing, troubleshooting and repairing audio-visual equipment, plus knowledge of computer software installation, cameras, tripods, monitors, audio recording devices, lighting gear, cables, mixers and other peripherals. Knowledge in the operation of Crestron, Tandberg and Polycom devices, Microsoft Windows, MAC OS and MS Office Suite is also preferred. Excellent oral and written communication skills are essential.

The selected candidate will be required to pass a four (4) month Working Test Period to become eligible for a regular appointment.

Official transcripts for all degrees are required prior to appointment.

Additional Information

Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures .

Diversity & Non-Discrimination Statement

Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity. Kean’s commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world. As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.

EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

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