Reporting to the Associate Dean, Undergraduate Programs of the Lucas College of Business (LCoB) and receiving work lead direction from the Director of the Jack Holland Student Success Center (JHSSC), the Academic Advisor provides complex, consistent, and accurate student services support for the JHSSC with limited supervision in a high-volume and fast-paced work environment. Such services include: providing information and advising to current and prospective students through academic planning and successful paths to graduation, helping students find solutions for issues they may face, collaborating with relevant constituents to advocate for student needs, informing and referring students to relevant university services and resources, coordinating student success programs, events and projects of the JHSSC.
- Provide exceptional advising to students and ensure interactions are maintained at a professional level, responsible for entering advising notes after each advising session.
- Provide complex academic advising for students on their academic plans and pathways to graduation and how to access resources and services to help them address any issues and enhance students’ likelihood of success.
- Advise students individually and in groups on topics such as; preparing and completing the change/declare a business degree criterion, graduation application procedures, graduation date change, general education requirements, developmental studies/remediation, and academic probation, disqualification and reinstatement.
- Investigate and resolve complex student issues using PeopleSoft/Campus Solutions and/or other advising systems. Issues may include online course registration, holds on students’ records, probationary holds, articulation issues, pre-requisites, etc.
- Remain current with university policies, procedures, and frequently used forms from key student service areas (such as Registrar, Financial Aid, Bursars, Undergraduate Studies, etc.) and help students complete these petitions
- Develop programming and present at frosh and transfer orientation sessions to welcome new students and provide them with the information to transition successfully into SJSU and LCoB.
- Develop and participate in programs to highlight the LCoB and the JHSSC to the SJSU and local communities as well as feeder schools.
Knowledge, Skills & Abilities
- Knowledge of university policies, major, GE, university and system requirements for graduation
- Comprehensive knowledge of university resources and student services
- Knowledge of the struggles/issues LCoB students face and current student success practices
- Knowledge of student administration databases (CMS/PeopleSoft, Banner, etc.) and standard productivity tools
- Knowledge of basic principles of individual and group behavior, and techniques and methods of interviewing students for the purposes of holistic academic advising
- Demonstrated excellent verbal/written communication, presentation skills, and customer service skills;
- Demonstrated strong organizational, problem-solving and interpersonal skills
- Ability to recognize and refer students to appropriate student services and resources, and keep good working relationships with the units providing these student services/resources
- Ability to provide high-quality student-centered services in a high volume and fast-paced work environment
- Ability to coordinate and lead outreach activities and work with teams to develop and present outreach materials
- Ability to coordinate teams of students, faculty, and staff and collaborate with various university units and external partners
- Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
- Three years of progressively responsible professional student services work experience
- A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience
- A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling
- Master’s degree from an accredited four-year college or university in Counseling, Student Affairs, or related area
- Experience with project/program development and evaluation
- Experience working in an advising office/center, preferably a high volume and fast-paced work environment
- Experience working with students, staff, faculty and administrators from a diverse background
- Experience with university and college advising policies and procedures
Classification: Student Services Professional III
Salary Range: $4,691/month - $6,683/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: July 12, 2021 through July 26, 2021 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
Advertised: July 12, 2021 (9:00 AM) Pacific Daylight Time
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