First Resort Specialist/Navigator 2


Posting Number: 0601112-C Position Type: Classified Special Notes to Applicants:
This is a temporary, fixed term position that will end June 30, 2023. Renewal is possible.

As a condition of employment, all new employees are required to be compensated via direct deposit.

LBCC is an Equal Opportunity Educator and Employer.

LBCC offers a pay incentive to eligible employees who demonstrate proficiency in conversational Spanish when evaluated and formally certified by a college-approved professional or agency. Eligibility to apply for and receive bilingual pay incentives for Spanish and languages other than English are subject to the provisions of Administrative Rule 6025-06. For more information, please LBCC Bilingual Pay Incentive Administrative Policy or the Classified Association Agreement . Position Title: First Resort Specialist/Navigator 2 Division/Department: Academic Foundations Location Albany Campus, Albany, OR Job Summary:
Provides direct student support for program navigation, academic progression, early alert monitoring, intervention for students, communication, and events. Supports Academic Foundations division programs as assigned by the Dean. The specialist role may include career and advising support, technology support, communication support, resource, and basic needs support, and other student services as assigned. The specialist role is assigned by the Dean. The Specialist/Student Navigator serves as a key student resource and will cross train other staff across the college who work with students in need of special services. Works with other First Resort Student Help Center staff to build effective, collaborative systems to serve students.

Works with Deans and Faculty to develop, implement, and operationalize strategies to increase student retention and progression through direct student communication, intervention, and support.

This position’s specialist role is Career and Advising support and Career Pathways support. Required Qualifications:
Education and Experience:: Position requires an AA/AS degree or combination of education and equivalent work experience with at least one year experience working in direct collegiate student academic services support in a collegiate setting.

Licenses and Certificates: Requires a valid Oregon driver’s license or access to transportation to attend required off-site program promotions and deliver supplies, equipment, and books to centers.

Knowledge and Skills: Must have strong leadership skills and ability to build and maintain relationships. Requires excellent interpersonal skills. Must have strong organizational, planning, communications, customer relations and phone skills. Requires experience with and commitment to working with low-income families and individuals. Requires current skills in the use of electronic, internet and web-based communications, including website maintenance. Experience in customer service and/or direct delivery of student services is required. Must be an effective public speaker and be comfortable in front of people and delivering presentations. Must have resourcefulness in identifying support services for students, and the ability to form strong partnerships with a range of organizations, as well as resource partners on campus and across the community. Must demonstrate a commitment to diversity, social justice and inclusivity. Requires a basic understanding of FERPA regulations and guidelines.

Abilities: Requires the ability to independently perform the duties of the position efficiently and effectively. Requires excellent interpersonal, verbal and written skills. Requires the ability to plan, organize, and prioritize work in order to meet schedules and timelines. Must be customer/client focused and solution oriented. Must be able to learn, interpret, explain, and apply knowledge of college and community organization operations, programs, functions and special department terminology. Requires ability to quickly adapt and adjust to various technology and web-based platforms, learn new platforms, and engage in effective technical troubleshooting with a variety of programs and platforms. Requires the ability to revise and maintain established procedural systems and controls. Requires the ability to communicate both formally and informally with a wide range of contacts both inside and outside the college setting. Must be able to work respectfully with individuals of all cultures, backgrounds, perspectives, and abilities. Preferred Qualifications:
Bachelor’s Degree preferred.

Bilingual in Spanish language preferred.

Knowledge of collegiate operations, policies and procedures is preferred. Physical Requirements and Working Conditions:
Position may require occasional lifting of light to medium weight materials (10 to 50 pounds) when setting up equipment and supplies for training. Requires ability to operate computer and other standard office equipment. Requires visual acuity to read words and numbers. Must be able to communicate effectively with the public, staff and students in person, online, and over the phone.

Work is normally performed in an office setting with little or no exposure to health and safety hazards. There are frequent work interruptions or changes in workflow. Extensive time is spent working on a computer. Essential Duties:

Serves as specialist and navigator in First Resort Student Help Center as assigned by the Dean.

Serves as Student Navigator for a designated “Meta Team” that focuses on student retention, progression and appropriate student supports and interventions for all students within an assigned “Meta” area. Works closely with Advisors, Deans, and other staff of the Meta area in order to provide holistic student support to the targeted student population.

Assists students in navigating Academic Foundations programs:

  • Serves as Enrollment Expert for New Student Sessions during Registration periods throughout the year.
  • Serves as student navigator in First Resort Student Help Center, assisting students with problem discovery, problem solving, and college navigation. Focuses on practical solutions to addressing barriers to academic progression.
  • Provides Early Alert interventions as directed by Dean. Provides guidance to students in accordance with college policy and procedures.
  • Provides support to students as an “agent” through the LiveChat tool on the webpage. Works as part of larger college team to provide coverage to answer questions live when submitted to the college through the LiveChat tool.
  • Uses Banner, Aviso, Laserfiche, Degreeworks, and other college technology tools, updates and reviews student records.

Key Staff in First Resort Student Support Center:

  • Using knowledge of college processes, procedures, rules and regulations, problem-solve with students around progression challenges and barriers. Ensure students know their next step after seeking assistance. Respond to unexpected situations with creativity and composure by assessing college resources for a solution. Focuses on practical solutions to addressing barriers to academic progression.
  • Provide a welcoming and friendly environment that focuses on positive interactions. Work directly with LBCC staff and faculty to ensure students’ academic needs are met. Must be friendly, empathetic, and encouraging in order to assist a diverse spectrum of students to navigate college processes. Display flexibility and creativity in supporting student needs. Display openness and commitment to inclusiveness, equity, and universal design.
  • Provide collegial assistance and mentorship to student workforce (Student Ambassadors) while working in First Resort Student Help Center. Model excellence in employment skills and customer service; demonstrate and coach student employees in their interactions. Provide staff expertise to student employees when necessary.
  • Participates in the set-up, maintenance, and/or administration of databases, web pages, and other system tools.
  • Connects students to appropriate faculty members or managers for counseling, problem solving, advising, and/or immediate intervention and referral. Assists students in self-management until other services are available.
  • In cooperation with the Transcripts office, performs transcript evaluations for incoming students.

Supports faculty and management for a variety of Academic Foundations program needs:

  • Assists faculty in learning the College’s email/calendar, website, and other college systems such as Moodle and Aviso.
  • Uses Banner system to enter and update data.
  • Coordinates website updates for Academic Foundations programs.

First Resort Specialist/Navigators may be assigned one or several of the following job duties, based on strengths and experience of individual in the position:

Career and Advising support: Develops processes and relationships to design and deliver career development, academic planning and skill-building services to LBCC students and prospective students, in partnership with LBCC faculty and community partners/employers. Trains students on processes and procedures of career tools, skills, and resources. Provides guidance on employment search skills and process. Reviews and critiques resumes for students. Seeks out graduating students and offers support on transition to the workforce. Models self-directed, self-aware, decisive behaviors and other employability skills.

Content and graphic communication: Serves as creative assistant as assigned by Dean, creating media materials (infographics, informational videos, etc) and communication materials (newsletters, updates, etc). Develops tutorials for students and staff on how to complete key activities and processes related to academic progression.

Technology Support: Perform lead role in systems functionality for Aviso retention software, student support platforms (LiveChat, Infusionsoft, et al). Helps train college staff on system use, and guides students through system features. Develops, runs, and interprets results of specialized reports. Contributes to the LBCC advisor assignment process, which includes assigning all students upon enrollment and transferring advisor assignments from advisor to advisor based on student progress and changes. Updates advisor information in Banner.

Basic Needs and Emergency Funding: Connects students with community partnerships from which students can apply for and receive assistance for basic needs.

  • Uses technology tools (such as SingleStop software) to systematically connect students to sustainable, long-term solutions for challenges related to basic needs (food security, housing security, transportation reliability, etc).
  • In collaboration with the LBCC Foundation, serves as the primary point of contact for students in need of emergency financial assistance for a variety of school related needs such as textbooks, car repair, technology needs, overdue balances, etc.
  • Tracks and reports progression of students who utilize services and recommends to Dean areas for adjustment and improvement.
  • Works with Dean and Registration to review Petition for Late Refund petitions in order to connect students to appropriate basic needs resources that may be applicable for students seeking withdrawal.
  • Serves as primary human resource for additional Affordability measures that the college wishes to implement in order to affect student retention and success.
  • Works collaboratively across all relevant college departments to promote affordability resources to students and to actively connect students to those resources.

Career Pathways Support: Works primarily with students who are seeking credentials in AAS and Certificate programs that lead directly into the workforce. Connects with resources that are available to students in these programs ( STEP, Career Pathways grant, etc) and provides applicable tracking and reporting.

  • Assists with STEP /Career Pathways grant and budget oversight by tracking outcomes, performing monthly reports and quarterly invoices, summarizing qualitative data, and assisting manager with monitoring the budget.
  • Participates in STEP and Career Pathways statewide quarterly meetings, conference calls, and consultations with other STEP and Career Pathways programs in the state.
  • Delivers classroom presentations and workshops related to STEP and Career Pathways grant objectives.

Performs other related duties as assigned. Applicant Instructions:
Please complete the online application and upload or attach the following required documents:
1) Resume
2) Cover Letter
3) Academic Transcript(if needed to meet required qualifications)

Transcripts from a non-U.S. college or university must be accompanied by an international credential agency evaluation. Please see “Academic Transcript Information” on the Employment Opportunities home page for more information and a list of agencies that perform this service.

Applications are reviewed for minimum qualifications. In order to be considered, your application must clearly show you meet the minimum qualifications for this position.

U.S. Veterans must attach proof of honorable discharge (Form DD-214, Copy 4) to their application to qualify for veteran’s consideration.

Proposed Start Date: Full-time or Part-time Full-time, 1.0 FTE, Academic Year (Contracted with Benefits), Temporary Fixed-Term Number of hours/week: 40 Posting Date: 07/08/0021 Closing Date: 08/01/2021 Open Until Filled: No Salary Grade 17 Salary/Rate
Starting annual salary is $ 44,434 for a 1.0 FTE, 245 position day contract, plus benefit options. Prorated based on the number of working days remaining in the contract year. Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this position? Please select one.
    • Mid-Valley Sunday Newspaper
    • Lebanon Express Newspaper
    • Oregonian Newspaper
    • Latinos in Higher Education
    • HERC-Higher Education Recruitment Consortium
    • Chronicle of Higher Education Online
    • State Employment Department
    • LBCC Employment Opportunities Website
    • Eugene Register Guard Newspaper
    • Other Online Website (specify below)
    • Other (specify below)
  2. * If you selected other above, please specify the website or other resource from which you learned of the position.

    (Open Ended Question)

Required Documents
Required Documents
  1. Resume
  2. Academic Transcript
  3. Cover Letter
Optional Documents
  1. License or Certificate
  2. U. S. Veteran Proof of Honorable Discharge DD-214, Copy 4
  3. Academic Transcript 2

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