Reporting to the Vice President for Student Affairs, the Director
of Financial Aid (DFA) is a dynamic and dedicated professional
responsible for overseeing a seamless financial aid operation and
providing superior service to a diverse group of financial aid
applicants, their families, and members of the Baltimore City
Community College (BCCC) Community. The DFA supports and actively
participates in the college’s major initiatives for process
improvement in rendering financial aid student services.
The DFA serves as a member of the Student Affairs Leadership Team
(SALT), contributes to Strategic Enrollment Management (SEM)
planning, and is responsible for the implementation and execution
of financial aid advisement, policies, procedures, and guidelines.
The Director manages the distribution of funds to applicants and
enrolled students in compliance with current federal, state, and
institutional guidelines. The Director is responsible for
maintaining Title IV Participation Agreement with the U.S.
Department of Education and ensures compliance. Further, the
Director works in concert with The Registrar and other personnel in
overseeing the appeals process for Satisfactory Academic Progress
(SAP). The Director of Financial Aid must be well versed in
ensuring quality customer service and delivery of student aid to a
diverse student population, participating in strategic initiatives
to support enrollment goals, overseeing quality assurance
activities, and sharing responsibility in working with an
integrated student information system.
(Financial Aid Operations & Management)
- Oversees the day-to-day operations of the department including
hiring, training, evaluating, and supervising full and part-time
- Prepares, administers, and manages the operating budget and
expenditures related to the department and performs analysis and
reporting to support decision-making.
- Represents the College on and off campus to prospective
students, parents, secondary school counselors and other
individuals or organizations involved in the college selection
- Directs and supervises Financial Aid Office professionals and
support staff who deliver financial aid to students.
- Researches, develops, recommends, administers, documents, and
evaluates all financial aid processes.
- Prepares and submits complete and accurate funding applications
and reports to federal, state, agency, and institutional entities
by required deadlines.
- Establishes and maintains effective communications and service
delivery with internal and external customers of the Financial Aid
- Enhance the overall automation of office processes and
- Develops and/or review institutional policies and procedures
needed to comply with regulatory compliance requirements for
federal and state financial aid.
- Monitors the expenditures, reconciliations, and other funds
activities in all financial aid programs.
- Works with senior management to ensure adequate financial
resources to achieve current and future student objectives.
- Develops and executes strategic plans to position initiatives
and personnel to achieve financial aid and institutional
- Develops and oversees departmental budget to ensure fiscal
resources and expenditures satisfy office needs, goals, and
- Determines the technological needs of the Financial Aid Office
and contribute to the acquisition of what is needed.
- Stays current on all federal, state, and institutional
regulations and policies.
- Supervises employees—including interviewing, performance
management, hiring, and training.
- Leads staff in interpersonal coaching strategies, financial aid
planning and conflict resolution.
- Provides oversight of department activities to develop and
achieve annual goals, including budgeting and planning.
Other related duties as assigned.
- ***PLEASE UPLOAD 7 PROFESSIONAL REFERENCES as an additional
- Bachelor’s Degree.
- Five (5) to seven (7) years of progressive leadership
experience in financial aid.
- Experience should include a minimum of Five (5) to seven (7)
years of supervisory experience.
- Career experience should demonstrate progressive responsibility
in the administration of financial aid which also includes program
development and evaluation.
- Master’s Degree.
- Ten (10) years of supervisory experience.
- Ten (10) year of leadership experience in finance aid.
- Higher education experience.
- Federal or State agency financial aid experience.