Supervisor of Campus Enterprises Maintenance
Position Hours : 8 am-5 pm, Monday-Friday; with occasional evening and weekend emergency response needed
Perform general maintenance and repair duties including light carpentry, basic electrical, HVAC, grounds maintenance, arranging furniture and partitions, and waste/recycling management. Assist employees with internal moves. Performs setups in order to accommodate the needs of customers while remaining in compliance with all University policies and procedures. Maintain waste/recycling receptacles. May work with outside contractors.
Department Specific Essential Job Functions:
- Assigns tasks and supervises three or more maintenance technicians, other support staff, and student workers.
- Inspects and approves all work performed by outside vendors, Physical Plant, maintenance technicians, and student workers.
- Works with custodial liaison in managing custodial contract relating to residence halls.
- Logs complaints into the TMA system producing work orders for FM.
- Tracks, details, files and maintains all work orders verifying the status with technicians.
- Maintains Excel spreadsheet for work orders and other documents.
- Schedules maintenance on warranted items.
- Posts maintenance costs to work orders and verifies actual charges to Housing.
- Conducts inspections of buildings prepare a detailed breakdown of materials needed for repairs and or maintenance.
- Coordinates repair times and schedules escort services for repairs.
- Reconciles and investigates differences on work order charges to ledgers.
- Assists all Housing staff on needed requests.
- Schedule on-call staff and be available if needed for extra work hours and weekend work as emergency repairs arise.
- Performs other related duties as assigned.
- Justifies and obtains bids for repairs, maintenance, and facility purchases for residence halls.
- Prepares and maintains a detailed maintenance schedule on each residence hall.
- Initiates and follows up on preventive maintenance schedules.
- Interacts with multiple departments, maintenance personnel, and hall directors regarding resident hall’s needs.
- Works with students/hall directors on maintenance and repair requests to resolve their housing issues.
- Determines criteria for outsourcing work orders to external vendors/Physical Plant versus in-house personnel.
- Reviews, verifies, and obtains proper approval for all facility requisitions, purchase orders, and invoices.
The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Scope and Impact: Supervisor positions have the responsibility for providing oversight and coordination for staff involved in the execution of a particular activity. These positions are responsible for providing day-to-day guidance to their direct reports and recognizing/escalating issues and opportunities to more senior management. A Supervisor may perform some of the same duties as her/his direct reports, but in general, is primarily responsible for staff coordination and management. Budget Authority: May be responsible for monitoring and adhering to the budget. Required to approve timesheets. Policy and Procedure Authority: Primarily responsible for monitoring procedural compliance. Limited authority to grant exceptions within specific parameters. Reporting Relationships: Generally reports to a Manager-level position or above. May undertake some responsibilities of the Manager in his/her absence. A Supervisor generally cannot act on behalf of the Manager in her/his absence. Supervisory Responsibility: The primary duty of this role is the supervision of staff. The role must qualify for exemption under FLSA by having at least two regular full-time direct reports. Typically oversees individual contributors and support staff. May lead a team to deliver a particular service. Does not typically oversee professionals or subordinate supervisors. Supervisors provide guidance and oversight to their direct reports and are responsible for the overall quality of work for their area. They may provide input into recommendations about a combination of the following: hiring/transfer, performance evaluations, compensation adjustments, promotions, reclassification, or discipline. Effective Knowledge: Demonstrates full knowledge of a particular task/area. Demonstrates ability to provide direction and supervise staff. Applies knowledge of employment regulations, policies, and procedures. May apply functional area expertise to solve problems. Problem Solving and Judgement: Identifies and resolves issues; uses judgment to escalate where appropriate. Anticipates potential problems and recommend potential solutions. Coaches assigned employees to improve quality. Communication and Interaction: Communicates step-by-step directions for service delivery. Interprets instructions and policies. Uses diplomacy and communication skills in structured settings.
Qualifications / Experience Required:
Requires a university degree in related field or 4+ years of equivalent work experience in chosen field that provides knowledge of and exposure to fundamental theories, principles, and concepts.
Requires the application of expertise in a chosen field to achieve results.
Experience in a higher education environment.
- Trade skills in at least one area required, multiple skills preferred.
- General office skills required which include experience with Microsoft Word and Excel. (Network experience required).
- Excellent communication, customer service, and organization skills.
- Good supervisory skills.
- Excellent telephone etiquette, interpersonal and public relations skills.
- Ability to work well with others fostering a positive working relationship.
- Ability to operate office equipment.
- Ability to multi-task.
- Demonstrates a warm and caring professional service-oriented attitude.
- Must be self-motivated.
- Ability to listen and synthesize directives.
Work requires continuous moderate with some strenuous physical exertion including frequent standing, climbing ladders, crawling, and frequent lifting, pushing and pulling objects over 50 pounds, and lifting objects overhead of 10 pounds.
Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.
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