Facilities Coordinator

Position Information

University Code 17114 University Title Senior Facilities Management Operations Specialist 1 University Job Family Facilities Management ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search National Working Title Facilities Coordinator Position Number 534470 Is this employee on a H1B Visa? Position Type Staff Job Status Full-Time FLSA Indicator Non-Exempt Employee Group University Employee Department Student Commons Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities
The Facilities Coordinator serves as a member of the USC &A Facilities and Operations team and reports to the Assistant Director for Facilities and Operations. The position supervises the operations of the Student Commons, Hunton Student Center, and Larrick Student Center to ensure customer satisfaction and safety, and contributes to the accomplishment of organizational goals. Under general supervision, the coordinator ensures day-to-day functions and performs daily inspections to determine whether facilities are operating in accordance with department standards. The Coordinator assists with set up and breakdown of event spaces and troubleshoots technology systems, such as computers, laptops, and sound devices. This position supervises approximately 35 student employees and a graduate student worker, including hiring, training, supervising, and development in collaboration with USC &A full time staff. This role will work in partnership with campus partners and service providers to facilitate solution-oriented engagement and facilities.

Core Responsibilities

% of Time Spent: 45%

Level of Importance: Essential

Responsibility Statement: Performance Management


· Recruits, hires, trains, supervises, and evaluates student workers at Student Commons, Hunton Student Center, and Larrick Student Center
· Conduct on-boarding and ongoing training sessions to ensure the proper introduction to the organization, safe use of equipment and supplies, and to promote overall job knowledge and safety
· Schedule and facilitate student staff meetings to communicate information in both directions of the organization and to ensure responsibilities are met
· Periodically reviews and updates workplace training documents, policies, and procedures
· Maintain records of employee attendance, schedules, and evaluations and initiate personnel actions such as promotions, disciplinary measures, and terminations
· Ensures that expectations are clear, well communicated, and relate to the goals and objectives of the department or unit
· Ensures that student workers have the necessary knowledge, skills, and abilities to accomplish goals
· Ensures that safety issues are reviewed and communicated to ensure a safe and healthy workplace
· Review and approve online student employee time entries

% of Time Spent: 35%

Level of Importance: Essential

Responsibility Statement: Facilities Manager for Hunton Student Center, Larrick Student Center, and Student Commons

· Performs a daily inspection tour of Student Commons, Hunton Student Center, and Larrick Student Center
· Ensures that facilities are set up for meetings and event spaces
· Ensures buildings are secure
· Assist in regular building inspections and evaluation of furnishings and flooring to maintain a high level of appearance and make recommendations for repairs, upgrades, and replacement
· Provides quality customer service
· Maintains awareness of departmental and University policies and regulations regarding facility services and programs
· Interprets, communicates, and applies policies and procedures
· Submit work orders when necessary through the work order system (QuikFM) and immediately report emergency situations to the appropriate personnel
· Monitors work by maintenance contractors scheduled by Assistant Director and provides notification when work is satisfactorily completed
· Manage, organize, and create/enforce policies with Crowdfind
· Handles operational emergencies
· Ensures that operational and security tours
· Troubleshoots technology systems, such as computers, laptops, and sound devices
· Serve as a backup for Student Manager on Duty and be available for emergency and on-call situations

% of Time Spent: 15%

Level of Importance: Essential

Responsibility Statement: Risk Management

· Demonstrates a commitment to risk assessment (considering cost, benefit, and impact)
· Utilizes identified internal control mechanism
· Practices routine verification of the accuracy of data

% of Time Spent: 5%

Level of Importance: Essential

Responsibility Statement: Leadership and Development

· Attend training and development seminars
· Foster positive relationships with students, faculty, staff, alumni, and external constituencies that utilize university facilities, services, and programs
· Network with colleagues to keep abreast of current trends and issues within higher education, but specifically student employment
· Represent the Student Commons and its satellite facilities at major university functions and events

Minimum Hiring Standards
• Bachelor’s degree and at least one year of experience in student center operations, event management, hospitality/service industry or the student affairs field.
• Critical skills in event planning, knowledge of AV systems, facility management, staff training and development
• Excellent oral and written communication skills
• Impeccable customer service skills
• Ability to demonstrate good judgment skills in making decisions which balance customer benefit and facility/operational interests
• Ability to prioritize time and handle multiple projects simultaneously
• Ability to be detail oriented and meet deadlines
• Ability to interpret, communicate, and apply policies and procedures
• Ability to work independently and take initiative
• Ability to effectively work with a diverse population of students, parents, and staff
• Ability to troubleshoot, maintain, and recommend replacement of equipment
• Be an active, visible, and accessible member of a team and possess a solution-oriented mentality.
• Ability to work some nights and weekends for events and travel between multiple campuses Preferred Hiring Standards
• Master’s degree preferred in education, student unions/centers operational experience, or hospitality management
• Experience with facility set up, maintenance, and emergency preparedness
• Ability to troubleshoot technology systems, such as computers, laptops, and sound devices
• Must possess strong leadership, supervisory and managerial skills
• Experience in student employee training and development
• Demonstrated skill and experience in computer programs (Microsoft Word, EMS Scheduling Software, WhenToWork, Crowdfind, Excel, & PowerPoint). Required Licenses/ Certifications Anticipated Hiring Range $41,800-$45,000 Application Process/Additional Information Campus MCV and Monroe Park Campus Hours/Week 40 Normal Work Days/Hours Monday-Friday/8:00 a.m. - 5:00 p.m. Job Open Date 07/09/2021 Posting will close on or before 08/10/2021 Open Until Filled No Job Category Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? No Sensitive Position No Resource Critical Yes Quick Link https://www.vcujobs.com/postings/107706 Posting Specific Questions

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Optional & Required Documents
Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
Optional Documents

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