ATSU - Assistant Director Enrollment Services

Employer
A.T. Still University
Location
Missouri, United States
Salary
Salary Not Specified
Posted
Jul 09, 2021
Employment Type
Full Time


A.T. Still University (ATSU) is seeking an Assistant Director-Enrollment Services on the Kirksville, Missouri, campus. The position reports to the Director-Enrollment Services. The Assistant Director-Enrollment Services is responsible for supporting ATSU and Enrollment Services by providing high-quality services to students and alumni, providing oversight for front-end customer engagement Enrollment Services operations, providing financial aid advisement primarily on the Missouri campus for face-to-face meetings, and providing backup support for the financial aid advisement conducted by the Financial Aid Advisor and Financial Aid Specialist who has responsibility for Arizona face-to-face meetings, web conferences, and phone-based meetings.

A resume, cover letter, and transcripts are required with your application.

The minimum starting salary is $49,440.00 per year.

Major Job Duties

  • Monitors daily customer service and makes recommendations for customer service improvements. Develops a depth of knowledge on Enrollment Services processes in order to assist and train staff members and make recommendations for efficiencies.
  • Serves as the primary VA Official for ATSU and oversees POCs on AZ and CA campuses. Provides availability to MO campus students for face-to-face advising meetings.
  • Supervises compliance with student criminal background checks processes for newly matriculated students and assists with addressing criminal background check findings.
  • Assists the Director-ES with budgetary reporting and projections related to a transcript, diploma, and verification processing and associated shipping costs. Assists the Director-ES in supporting print, electronic, and social media marketing for Enrollment Services, in supporting the Enrollment Services Communication Plan, and in managing the ATSU University Catalog workflow.
  • Represents Enrollment Services at University special events (orientations, fairs, etc.).
  • Travels for professional conferences and to ATSU sites.
  • Participates on University committees.
  • Assists with hiring, training, and evaluating employees.


Requirements

  • Knowledge of ATSU and academic programs and higher education administration.
  • Experience with supervision and team development preferred.
  • Experience with project management.
  • Prior experience helpful in academic department, financial aid, or registrar's office.
  • Background in higher education with experience preferred.
  • Must be able to represent the University professionally to internal and external constituents.
  • Must have excellent people skills.

  • Must treat students, faculty, and staff with respect and patience.

  • Must be able to identify initiatives that will enhance services and promote high quality services, thinking strategically to connect the dots between opportunities and available resources/capabilities.

  • Must have strong technical skills.

  • Must be skilled in making oral and written presentations through various medias to provide information and instructions and explain subjects of interest.
  • Must have strong analytical skills to research and analyze service offerings and make improvement recommendations with focus on quality and take pride in everything you deliver as a reflection of yourself.
  • Must have a growth mindset and be very comfortable giving and taking direct feedback and constructive criticism.
  • Must be an exceptional performer in high-pressure situations.
  • Must be positive, adaptable, and creative with a strong service ethic and able to communicate policies effectively and professionally using your own voice.

  • Must be resourceful and able to identify available resources for implementing new or improving existing processes while juggling multiple projects.

  • Must be able to lead and motivate others, build strong relationships, and take ownership and responsibility for the work you do.