ATSU - Assistant Director Enrollment Services

A.T. Still University
Missouri, United States
Salary Not Specified
Jul 09, 2021
Employment Type
Full Time

A.T. Still University (ATSU) is seeking an Assistant Director-Enrollment Services on the Kirksville, Missouri, campus. The position reports to the Director-Enrollment Services. The Assistant Director-Enrollment Services is responsible for supporting ATSU and Enrollment Services by providing high-quality services to students and alumni, providing oversight for front-end customer engagement Enrollment Services operations, providing financial aid advisement primarily on the Missouri campus for face-to-face meetings, and providing backup support for the financial aid advisement conducted by the Financial Aid Advisor and Financial Aid Specialist who has responsibility for Arizona face-to-face meetings, web conferences, and phone-based meetings.

A resume, cover letter, and transcripts are required with your application.

The minimum starting salary is $49,440.00 per year.

Major Job Duties

  • Monitors daily customer service and makes recommendations for customer service improvements. Develops a depth of knowledge on Enrollment Services processes in order to assist and train staff members and make recommendations for efficiencies.
  • Serves as the primary VA Official for ATSU and oversees POCs on AZ and CA campuses. Provides availability to MO campus students for face-to-face advising meetings.
  • Supervises compliance with student criminal background checks processes for newly matriculated students and assists with addressing criminal background check findings.
  • Assists the Director-ES with budgetary reporting and projections related to a transcript, diploma, and verification processing and associated shipping costs. Assists the Director-ES in supporting print, electronic, and social media marketing for Enrollment Services, in supporting the Enrollment Services Communication Plan, and in managing the ATSU University Catalog workflow.
  • Represents Enrollment Services at University special events (orientations, fairs, etc.).
  • Travels for professional conferences and to ATSU sites.
  • Participates on University committees.
  • Assists with hiring, training, and evaluating employees.


  • Knowledge of ATSU and academic programs and higher education administration.
  • Experience with supervision and team development preferred.
  • Experience with project management.
  • Prior experience helpful in academic department, financial aid, or registrar's office.
  • Background in higher education with experience preferred.
  • Must be able to represent the University professionally to internal and external constituents.
  • Must have excellent people skills.

  • Must treat students, faculty, and staff with respect and patience.

  • Must be able to identify initiatives that will enhance services and promote high quality services, thinking strategically to connect the dots between opportunities and available resources/capabilities.

  • Must have strong technical skills.

  • Must be skilled in making oral and written presentations through various medias to provide information and instructions and explain subjects of interest.
  • Must have strong analytical skills to research and analyze service offerings and make improvement recommendations with focus on quality and take pride in everything you deliver as a reflection of yourself.
  • Must have a growth mindset and be very comfortable giving and taking direct feedback and constructive criticism.
  • Must be an exceptional performer in high-pressure situations.
  • Must be positive, adaptable, and creative with a strong service ethic and able to communicate policies effectively and professionally using your own voice.

  • Must be resourceful and able to identify available resources for implementing new or improving existing processes while juggling multiple projects.

  • Must be able to lead and motivate others, build strong relationships, and take ownership and responsibility for the work you do.