Health Operations Analyst Specialist (AA/S -EI) / Student Health
California State University, San Bernardino
Unit 9 - CSUEU - Technical Support Services,
Administrative, Probationary, Full Time
California State University, San Bernardino is a preeminent center
of intellectual and cultural activity in Inland Southern
California. Opened in 1965 and set at the foothills of the
beautiful San Bernardino Mountains, the university serves more than
20,000 students each year and graduates about 4,000 students
annually. CSUSB reflects the dynamic diversity of the region and
has the most diverse student population of any university in the
Inland Empire. Seventy percent of those who graduate are the first
in their families to do so.
At CSUSB, you can:
- Build your future
- Work with the best
- Be your authentic self
- Focus on you
- Make a lasting impact
- Work for a purpose that is greater than your own
- Bring everything you are, become everything you want
The CSUSB Student Health Center supports students' academic success
by providing high-quality accessible health and psychiatric care as
well as health education and wellness services in a safe,
confidential, and compassionate environment.
Under general supervision of the Student Health Center and
Counseling and Psychological Services management team members, the
Health Operations Analyst Specialist is responsible for
coordinating office system operations. This includes supporting the
clinical operation daily, managing all Student Health Center and
CAPS IT support ticket issues submitted, serve as backup to IT
Consultant as needed, as well as responsible for proactively
anticipating operation needs related to systems and making the
necessary changes to prevent issues from arising so that clinical
staff can serve students effectively. The Health Operations Analyst
Specialist acts as a liaison between staff, providers, patients,
vendors, and the Information Technology Services (ITS) team to
resolve immediate and ongoing issues.
Technical typical duties include the following but not limited
Liaison with health providers, staff, patients, vendors, and
ITS utilizing their expertise in SHC, CAPS, and pharmacy software
programs and computer technology to improve patient care, clinic
flow, and staff efficiency.
Proactively identify ways to better utilize EMR and pharmacy
software and implement solutions/improvements.
Monitor clinic operations including but not limited to:
coordinate efforts until issues are resolved with satisfactory
Coordinate, prioritize, and monitor projects from inception to
completion with accountability for end results including the
coordination with IT staff regarding server updates and hardware
issues that need to be addressed.
Serve as security administrator and back-up delegate for CIA
forms, “HIPAA enforcer”, and HIPAA Zoom administrator.
Proactively evaluate clinic workflow processes, scheduling,
software systems for training, medical charting, and billing
processes in order to make recommendations about process
probationary position (with the possibility of converting to
*The initial review of applications will begin on July 22,
- Typically, Monday through Friday from 8:00 am to 5:00 pm.
Education and Experience
- Thorough knowledge of correct English, grammar, spelling, and
- Excellent oral and written communication skills; ability to
write clearly and concisely, communicate complex technical issues
to both technical and non-technical users, and generate quality
- Oversee the full scope of project activities including
initiation, execution, coordination, implementation, and
- Thorough knowledge of clinical and office productivity systems
and the ability to use a broader range of technology, systems, and
software packages are preferred.
- Self-starter with the ability to work effectively both
independently and collaboratively in a team environment.
- Demonstrated excellent customer service skills.
- Ability to address a wide range of issues which require
interpreting policies and procedures and using ingenuity to resolve
- Ability to deliver knowledge about computer systems,
programming, and technical issues utilizing an effective and
diverse communication style that is seamless to end-user.
- Ability to organize data into pertinent reports and generate
- Ability to work on multiple projects simultaneously and under
- Ability to discern when situations need to be brought to the
attention of management/supervisor.
- The ability to handle effectively a broader range of
interpersonal contacts, including those at a higher level and those
of a sensitive nature along with the ability to work cooperatively
with a diverse group of people.
- High level of integrity and excellent judgment concerning
- Readiness to learn new skills, and the ability to identify
pertinent continuing education to support the requirements of this
position and the evolving technical environment.
- Bachelor's degree and/or the equivalent training and
administrative work experience involving study, analysis, and/or
evaluation leading to the development or improvement of
administrative policies, procedures, practices, or programs,
PLUS two (2) years of related experience.
- Experience working with electronic health records software
programs, troubleshooting and resolving issues to improve patient
care, clinic flow, and staff efficiency.
- Experience working with Point and Click and Titanium electronic
health records software programs. Excellent analytical skills.
Anticipated Hiring Range: $3,897.00 to $4,287.00 per month.
Classification Salary Range: $3,897.00 to $7,051.00 per
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our
educational mission, California State University, San Bernardino
seeks a campus climate that welcomes, celebrates, and promotes
respect for the entire variety of human experiences. In our
commitment to diversity, we welcome people from all backgrounds,
and we seek to include knowledge and values from many cultures in
the curriculum and extra-curricular life of the campus community.
Our commitment to work toward an environment that values diversity
requires that we create, promote, and maintain activities and
programs that further our understanding of individual and group
diversity. We will also develop and communicate policies and
promote values that discourage intolerance and
The concept and dimensions of diversity are to be advanced and
incorporated into every aspect of university activity, including
student life, the curriculum, teaching, programs, staffing,
personnel training practices, research, community services, events,
and all other areas of university endeavor.
Dimensions of diversity shall include but are not limited to, the
following: race, ethnicity, religious belief, sexual orientation,
sex, gender identity, gender expression, ability, socioeconomic
status, cultural orientation, national origin, and age.
The implementation of the Commitment to Diversity will rest with
the university as a whole. The president, in addition to a personal
commitment and involvement, may use the University Diversity
Committee, campus administrators, faculty, staff, and students as
well as other members of the campus community to implement
effectively the philosophy and intent of this statement.
A background check (which may include: fingerprinting, checks of
employment records, education records, criminal records, civil
records, motor vehicle records, professional licenses, and sex
offender registries, as position requires) must be completed
satisfactorily before any candidate can be offered a position with
the CSU. Failure to satisfactorily complete the background check
may affect the application status of applicants or the continued
employment of current CSU employees who apply for the
The person holding this position is considered a `mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative
Action/Equal Opportunity Employer. We consider qualified applicants
for employment without regard to race, religion, color, national
origin, ancestry, age, sex, gender, gender identity, gender
expression, sexual orientation, genetic information, medical
condition, disability, marital status, or protected veteran
This position may be "Designated" under California State
University's Conflict of Interest Code. This would require the
filing of a Statement of Economic Interest on an annual basis and
the completion of training within 6 months of assuming office and
every 2 years thereafter. Visit the Human Resources Conflict of
Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination,
Sexual Harassment, and Sexual Violence, including Domestic
Violence, Dating Violence, and Stalking. This requires completion
of Sexual Violence Prevention Training within 6 months of assuming
employment and on a two-year basis thereafter. (Executive Order
To view full description and to apply, visit: https://www.csusb.edu